Tue Aug 15, 2006 6:14AM EDT
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At long last a resolution has been reached in the Strange Case of the Exploding Dell Laptops: The company is recalling 4.1 million batteries from notebooks sold between April 2004 and last month. It's believed to be the largest battery recall in history.
Cnet has the full list of models that are having their batteries recalled (along with a detailed explanation of why the batteries have been going up in flames), or you can go to the special Dell battery recall web site (which should be alive be the time you read this), which will indicate if your machine requires a new power cell. You can also call Dell at 1-866-342-0011 if you're web disinclined.
Dell's final tally of "dangerous situation" laptops is a mere six out of 22 million laptops sold during that two-year timespan, so your odds of having a bum machine are probably very slim. Nonetheless, though returning a battery is a real pain, it's also got a hidden benefit: After a year or two, batteries start to lose their capacity; some could have lost half their maximum charge. Get a brand new battery in exchange for your dying old one? That's a good deal, even if it does mean you have to stay connected to to A/C power while you're waiting for that shipment in the mail.
Join in the discussion. Here you'll see the comments in the order they were posted.
Christopher, there is another lesser known, but just as important, issue regarding Dell you might want to write about; the Dell XPS 700. In short, Dell started offering the system last May. But they are just NOW starting to ship them! There are hundreds, if not thousands of people angry over this issue. If you do a search on Google for 'XPS 700' there are numerous online articles regarding this issue. If you go to Dell's XPS hardware forums on their website, there are literally THOUSANDS of posts regarding this issue. I ordered my XPS July 7th 2006. I still have not received it and my estimated ship date is October 17th!! And this is a product they started "offering" in May. The people that have ordered their system in June are just now starting to see their XPS systems go into production. The delay is only complicated further because the system was offered with Pentium D processors and the Conroe processors were released soon after. This means people were paying todays prices for yesterdays technology as they had spent a premium to order the Pentium Ds but had not received their machine yet. I hope maybe you can blog about this issue so it can recieve a little more attention than it seems to be receiving. Thanks
I ORDERED AN XPS 400 ON JUNE 3 AND GOT IT 3 DAYS LATER. USING REGULAR SHIPPING. I GUESS ITS JUST THE 700 MODEL
I also have had the overheating problem Dawn describes. It eventually fried my hard drive, so be careful. Oh and overusage isn't covered by the warranty and anything they sell you on the support line despite anything they say will not cover preexisting issues. So dude... I'm never buying another dell again.
My battery was recalled. The process was simple and quick. Turnaround time was about 2 weeks for delivery.
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1 Posted by dawnobde on Thu Sep 3, 2009 3:38PM EDT Report Abuse
I bought three laptops during this time period. I am really concerned because my battery is not listed.(W0940) There are times that my laptop gets so o o o hot, that it shuts off and completely down. The other two I bought for my kids, one overseas and one in another state. I will find out if they are in the recall. If any one else had/has the problem with the W0940, please post and contact Dell. I am going to.