$10,000 Bill... For Text Messages

Tue Oct 30, 2007 11:49PM EDT

See Comments (194)

The cell phone industry hasn't exactly been shy about billing its customers for all manner of things. Roadside assistance... without your asking for it? That'll be $2.99 a month. Ha, that's nothing. Now one customer, Sean Clark, has been slapped with a bill for a whopping 10 grand, because his developmentally disabled daughter sent a mound of text messages to a "premium" chat line, which billed an extra $1 or $2 per message it sent out.

Ironically, big texting bills drove Clark to upgrade his daughter's cell phone plan to an "unlimited" texting plan. What he didn't realize was that she was sending messages to a premium text system, the equivalent of a 1-900 telephone number. These services sent numerous messages to the daughter for a buck or more a pop, billed over and above any standard texting fees. The come-on: the promise of "romantic dialogs with 'cool guys.'"

Given the back-and-forth nature of a text message chat, bills can skyrocket quickly. $100 an hour wouldn't be unusual at all.

Clark's carrier, Sprint, offered a 50 percent refund considering the circumstances, but the third-party services running the chat systems haven't budged. He's clearly hoping awareness will help his cause and hopefully save others the same headache.

If your kids (or anyone else) carry cell phones, remember that premium texting services are almost never blocked by default, and many carriers don't offer a way to block them at all. Call your carrier and ask about blocking if you're worried such a situation could happen to you. If it isn't offered, you might consider turning off text messaging altogether.

Comments on $10,000 Bill... For Text Messages

Post a Comment

Join in the discussion. Here you'll see the comments in the order they were posted.

  • 2 Posted by wmtyrancz on Thu Sep 3, 2009 10:49PM EDT Report Abuse

    I guess i'm to old because i just don't get the appeal of texting.

  • 3 Posted by bruno13069 on Thu Sep 3, 2009 3:14PM EDT Report Abuse

    I think that texting is a modern version of the telegram. You have to be very concise in order to get your message trhough in 128-256 characters.

  • 4 Posted by mbash1944 on Thu Sep 3, 2009 7:12PM EDT Report Abuse

    I have a solution to mobile phone problems. I do not have a mobile phone.

  • 5 Posted by rogueist on Thu Sep 3, 2009 8:49PM EDT Report Abuse

    Wow - holy cow - didnt realize they existed - what a scam! She needs a MySpace and ICQ/AIM enabled phone - that should cut down on the "premium" messages being sent!

More Posts: First Prev 1 2 3 4 5 Next Last

Post a Comment


My Tech

Please enable your browser's cookies to activate the My Tech column.

Also on Yahoo! Tech

Computers Home Office Wi-Fi & Networking Phones & PDAs Cameras & Camcorders TV & Home Theater Portable Audio
 

Question and Answer content at Yahoo! Tech is written by Yahoo! users at Yahoo! Answers. Yahoo! does not evaluate or guarantee the accuracy of any Yahoo! Answers content. For more information, read the Full Disclaimer.

Opinions expressed by the Advisors are their own and do not necessarily reflect the views of Yahoo! Inc. Yahoo! receives no compensation from any manufacturer or distributor nor does it compensate any Advisor for the coverage of any product or service in any Advisor's content.