Consumer Reports: Extended Warranties Are Evil

Mon Feb 4, 2008 1:47PM EST

See Comments (39)

I've railed against extended warranties for years now, but my data has always been empirical: I've bought them in the past, but I can recall no cases where I actually used the warranty. I stopped buying them years ago for just that reason and have never regretted it. I just pay for repairs as I need them.

But leave it to Consumer Reports to inject some science into the matter. In a November story that I only just now discovered, the magazine reports that extended warranties will almost all be "money down the drain." Here's why:

  • Many repairs will be covered by the standard warranty. (In my experience, the most common problems occur before ever unboxing the product; they don't suddenly materialize years later.)
  • When products do break down, it's typically after your extended warranty has expired.
  • Want to get something repaired? It will cost about the same as buying an extended warranty in the first place.

And new data shows that extended warranties are becoming an even worse investment.

On even trouble-prone rear-projection TVs, the odds that you'll need to repair one in its first few years of use are only 1 in 10. And newer, flat-panel TVs show a repair rate of only 3 percent.

What about laptops? With a 43 percent repair rate within four years, they're the most trouble-prone of all consumer products that Consumer Reports tracks.

The reasons are obvious, considering the physical beating that most laptops take. But extended warranties don't cover accidental damage; you'll have to buy an accidental damage protection plan and an extended warranty to cover drops, to the tune of up to $400 up front.

That's nice if you're a butterfingers, but few people with a four-year-old laptop will want to bother repairing it, as new technology will be much more enticing at that point.

Extended warranties have saved a very few people a whole lot of money from time to time... and everyone has at least one failed device horror story to tell. That's why these warranties are so popular.

But most people will never use them at all. If you're not convinced, ask yourself why the profit margin on extended warranties is a full 50 percent, vs. less than 10 percent for the actual products. Sounds like a scam to me.

LINK: Why you don't need an extended warranty 

Comments on Consumer Reports: Extended Warranties Are Evil

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  • 1 Posted by middlenamefrank on Mon Feb 4, 2008 2:15PM EST Report Abuse

    I agree entirely. You need insurance on your house, car, major items that would be difficult or impossible to replace easily. On smaller items, it breaks down to a simple cost/benefit analysis, and I'm convinced it rarely if ever makes sense to effectively place a bet that your item will malfunction. If it does break down, either repair it without regrets, or consider it an omen that it's time to upgrade. :-)

  • 2 Posted by rogueist on Mon Feb 4, 2008 2:24PM EST Report Abuse

    It used to be that stuff would last a long time. I finally replaced my 13 inch color TV I purchased back in 1973. The picture is going out on it. I replaced it with a 26 inch LCD HDTV. Lets see how long this lasts compared to my old TV. No other TV I have purchased over the years has ever lasted as long. They have all been replaced in shorter and shorter timeframes.

  • 3 Posted by m_knopp on Mon Feb 4, 2008 3:17PM EST Report Abuse

    I have used three extended warranties in my lifetime. The first was on the Playstation 2 a little after it first came out and a large number of them were dying. One and a half years into a two year warranty and one of the controller ports quit functioning. I took it back and got a replacement. Second, I bought a monitor. About three months before the three year warranty ended the monitor started humming at an annoying level. I took it back and received a new one. Finally, on a laptop I have replaced two batteries and had hairline stress fractures repaired once. That being said I have bought several other items with extended warranties and never used them. To that end, laptops are the only item that I would even consider buying an extended warranty for anymore.

  • 4 Posted by kimilynn on Mon Feb 4, 2008 5:44PM EST Report Abuse

    I only purchase an extended warranty on two products - laptop (2 year only) and car stereos. I have used my laptop extended warranty once and the investment paid off. The reason I purchase on for my car stereos is invariably, something will go wrong with the car stereo two years after purchase and since I buy the 4 year warranty I'm covered. For most any other product it does not make sense but on those two products I believe the extended warranty has some worth.

  • 5 Posted by j_alexfleury on Mon Feb 4, 2008 7:00PM EST Report Abuse

    I COMEPLETELY agree with kimilynn!! I am an electronic tech with over 30 years experience. I buy extended warranties on automotive electronics. Especially when Best Buy offers 4 year warranties for very little money. My laptop did require extensive repairs, that fortunately was covered under the original warranty. And it wasn't in the first month. My advice would be to buy extended warranties on portable equipment.

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