Some TV calibration services a total ripoff

Thu May 1, 2008 5:58PM EDT

See Comments (12)

Be careful who you hire to come set up and "calibrate" your new TV: You might be getting ripped off by a dodgy organization and a technician that has no idea what he's doing.

That's the accusation of one frustrated Circuit City employee, who sent a letter to Consumerist outlining his experiences as a technician employed to calibrate televisions purchased from Circuit City stores (a service for which buyers pay extra). His letter, in part, says that he was told to wear blue-tinted, cardboard glasses, pop a test-pattern DVD into the DVD player, and make a few "make believe" changes to the brightness, tint, and contrast settings on the TV. The key seems to be this final word of advice from his boss: "When you're done, tell them how much better their TV looks." Someone really understands the power of suggestion. Very clever, but very evil.

Check out the link below for his full diatribe against the operation.

I'll stop short of saying that all TV calibrations are a scam. If you're wholly confused by cabling, different audio format types, and the differences between progressive and interlaced, a professional home theater installer and calibrator is probably a good idea.

But reasonably competent techies can get by with any of the retail calibration DVDs on the market. I've had good luck with The Ultimate DVD - Home Theater Fine Tuning Made Simple, but many of the DVDs like this are very similar and any should work fine. If you can manage your way around the setup menu on your TV, calibration with a DVD is a snap. The results typically show a modest improvement, worth the $15 for the disc and the 10 or 20 minutes it takes to run through the settings. Don't expect the world... but more importantly, don't pay out the nose for someone who doesn't know what he's doing!

LINK: Insiders: Circuit City's In-House TV Calibration Is A Total Scam 

Comments on Some TV calibration services a total ripoff

Post a Comment

Join in the discussion. Here you'll see the comments in the order they were posted.

  • 1 Posted by sean.nayebi@sbcglobal.net on Thu Sep 3, 2009 9:10PM EDT Report Abuse

    That leaves an uneasy feeling. I have heard about those DVDs but never tried them. I was curious if there is any certification you should ask for if you go the professional route?

  • 2 Posted by nolo_8 on Thu Sep 3, 2009 7:40PM EDT Report Abuse

    *sigh* Why do so many people pay for scams like this?

  • 4 Posted by rogueist on Thu Sep 3, 2009 8:49PM EDT Report Abuse

    LOL, I thought it was a scam - my mom was totally convinced by the "experts" that brought in the TV - personally I think the picture looks horribly grainy... But they did drag the TV in, hook everything up, and even removed the trash and showed her how to use the remote - she's happy, and I guess that is what counts.

  • 5 Posted by cnull on Thu Sep 3, 2009 3:27PM EDT Report Abuse

    sean - I don't know of any certification for TV installers. Check with the BBB for starters, though.

More Posts: First Prev 1 2 Next Last

Post a Comment


My Tech

Please enable your browser's cookies to activate the My Tech column.

Also on Yahoo! Tech

Computers Home Office Wi-Fi & Networking Phones & PDAs Cameras & Camcorders TV & Home Theater Portable Audio
 

Question and Answer content at Yahoo! Tech is written by Yahoo! users at Yahoo! Answers. Yahoo! does not evaluate or guarantee the accuracy of any Yahoo! Answers content. For more information, read the Full Disclaimer.

Opinions expressed by the Advisors are their own and do not necessarily reflect the views of Yahoo! Inc. Yahoo! receives no compensation from any manufacturer or distributor nor does it compensate any Advisor for the coverage of any product or service in any Advisor's content.