Verizon Allows Changes Without Contract Extensions

Fri Oct 5, 2007 2:25PM EDT

See Comments (7)

Verizon is actually doing something with customers in mind. If you want to change your contract—add more monthly minutes, or take some away—you can do it without signing on for another one-year or two-year contract.

The shift in policy takes places Oct. 7. Before then, any change to a service plan would require an extension before the two-year contract is up.

Seems like Verizon has figured out the best way to hold onto customers is to give them what they need and want, not hold them hostage from contract to contract.

Verizon also has been offering a free 30-day test drive of their services, allowing customers to take their phone numbers to other carriers within that period if they are not satisfied with coverage and service. 

Now if Verizon would only do away with those pesky termination fees.  

LINKS: Verizon Will Let Customers Change Plans Without Extending Contract [The Consumerist]

New Contract Policy Gives Verizon Wireless Customers Added Flexibility in Choosing Calling Plans [PR Newswire]

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  • 1 Posted by rogueist on Thu Sep 3, 2009 8:49PM EDT Report Abuse

    Thats good news - hopefully the other carriers will follow suit.

  • 2 Posted by piiinklady05 on Thu Sep 3, 2009 8:11PM EDT Report Abuse

    AT&T does that already. You are able to change your plans, features, etc, without extending your contract.......

  • 4 Posted by sandy_greco on Thu Sep 3, 2009 9:03PM EDT Report Abuse

    now they need to lower their free time to 7pm or 8pm even. 9 most people are not in a talking mood. They work!

  • 5 Posted by msindependent79 on Thu Sep 3, 2009 7:29PM EDT Report Abuse

    U.S. Cellular is like that, you can change anything without extending your contract. plus you can choose from 7 or 9p night and weekends plus free incoming calls!!!

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