Eight Cell Phone Sales Tips from a Sales Rep

Tue Mar 6, 2007 1:43PM EST

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Here's an interesting read from The Consumerist for anyone who will be buying a new cell phone and service plan from Verizon Wireless sometime soon.

A former Verizon Wireless sale rep wrote the consumer web site with tips for consumers to get better deals than you'd think possible just by reading the phone price tags and service contract costs. It all boils down to haggling with the sales rep, something many of us may not think to do in a cell phone service store.

Read all "eight confessions," but here are a few prime tips:

• Negotiate a better price on the phone of your choice by agreeing to buy accessories and the text message plan. Then, return the accessories and cancel the text package over the phone with customer service. The sales rep get props for selling accessories and plan add-ons.

• If you're on a service plan that costs $59.99 a month, you can get a new phone and a new contract after 12 months, not two years.

• Here's one I wish I had known: If you're getting a Palm Treo, the store may be offering $100 off the phone if you sign up for the unlimited data plan. Get it, then switch to a different data plan the next day over the phone. The data plans are not contractual.

Seems to me any request is worth a shot because you never know what the sales reps are trying to push on a certain day, but these are good tips to remember when you do your own haggling.

Have you got some cell phone service negotiating tips of your own? Please share!

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  • 66 Posted by jakoatrades on Thu Sep 3, 2009 4:27PM EDT Report Abuse

    THE BEST TIP OF ALL; DON'T BOTHER BUYING ANY OF THE HIGHLY ADVERTISED PHONES/CONTRACTS. LOOK INTO AND BUY A JITTERBUG PHONE & PLAN. SIMPLE, EFFICIENT, TERRIFIC!

  • 67 Posted by penosaurus_2003 on Sat Mar 10, 2007 12:52PM EST Report Abuse

    Could a good cell phone have saved Anna Niocle? http://judicial-inc.biz/an..n_mother_accuses_stern_of_murder.htm

  • 68 Posted by turner11002000 on Thu Sep 3, 2009 10:23PM EDT Report Abuse

    I work for another provider, and do similar offers. However, there are more than 2000 different possibilities for our customers to received dicounted handsets. Factors include payment history, current plan, last discounted offer, thir individual circumstances too, to a point. A victim of a housefire that has just been devasted, but got her phone just six weeks ago is still going to be able to get any help we can give her. Sure her "great deal" may be gone, but we can find an affordable one for now. Frankly as a rep, if the customer is a "Serial Phone Changer", I do not consider that a hardship that they have only had one half price PDA in a whole year! We offer insurance and have a pretty lienent warranty policy. A good phone, cared for and skillfully chosen should last the terms of the contract it took to get it!! I personally feel that contracts would not be a nasty word if we had extended warranty! If we told our customers, " We are going to make sure you CAN talk as loing as you are with us. That is TRUE stick together. Consumers want best deal for best price. We all will change our phones every 2 years or so anyway, if wireless would make the same promise to them that they ask the consumer to make to them, we are all gonna rest easier.

  • 69 Posted by enigma5780 on Thu Sep 3, 2009 3:55PM EDT Report Abuse

    Actually you CAN negotiate prices on the phone if you go with an authorized dealer and not a corporate location. The reason is that the dealers make way more money on the plans and add-ons then they do on the phones. The contract is the most important thing to them.

  • 70 Posted by cdeligiannis on Thu Sep 3, 2009 3:20PM EDT Report Abuse

    The problem with wirefly is you have to pay full retail for your phone. It takes 6 months to get your in store rebate back. If you pay your bill late one time you are in violation and dont get back your money!

  • 71 Posted by j0k4swild on Thu Sep 3, 2009 4:26PM EDT Report Abuse

    Buy your cellphone overseas and lose your job locally hahahaha

  • 72 Posted by heythurman on Thu Sep 3, 2009 4:18PM EDT Report Abuse

    quote: "Posted by csantiago1221 on Sat Mar 10, 2007 12:38PM EST Sorry, to burst everyone's bubble..." You're actually completely wrong. Its illegal for a company to tell the dealers what to sell the phone for. Dealers could sell the phone for .1 if they wanted to, but it only hurts themselves. And yes these points are completely worthless. Every company is different and no, these tips aren't going to save you tons of money... I also don't get why people think they deserve a high end phone for free every year. It takes a wireless company 5-8 months to make money off of you after giving you a free phone up front.

  • 73 Posted by ijoiride on Thu Sep 3, 2009 4:23PM EDT Report Abuse

    Now that this is out on the web for everyone to see, how long before Verizon changes its policies to further screw the consumer/little guys?

  • 75 Posted by magicofmicah on Thu Sep 3, 2009 7:03PM EDT Report Abuse

    Being dishonest is the stupidest way to get something cheaper. The author suggests stealing from the company to save a few bucks on a phone? What? The problem is there are always going to be the dishonest sales people, and consumers and it is because of those people that we all pay more money for the products. To the people saying to buy your phones online through wirefly or any other online dealer, you get what you pay for. The prices that they quote are normally prices that you never get. Between their mail in rebates that you rarely receive and the inflated retail prices of their phones you will probably pay the same price for a phone in a retail store where you are able to get serviced! Online dealers are the worst because they are the hardest to deal with and the customer service is the worst. I have a great idea, why don't we buy on service and not on the price?????? You can always receive a free phone from any service provider in any retail store, so why not focus on the service?

  • 77 Posted by tlbringle on Thu Sep 3, 2009 10:12PM EDT Report Abuse

    Do your own homework. Sales reps can be the most unrealiable source of information. They have a vested interest to get you to spend your money with them. You've been in a store - do they look like they have time to know anything else but maybe the store specials? Can't believe yahoo ran this.

  • 78 Posted by wescardwell on Thu Sep 3, 2009 10:43PM EDT Report Abuse

    To answer the question about an upgrade and new contract after 12 mos, you have to call customer service. It's called an early upgrade. It's not a common thing. It has to be asked for. I worked at a corporate office for Verizon Wireless and can tell you that it is possible. Call in and tell them that you know about their policy. Tell them you know that you can get an early upgrade as long as you are on a plan that is 59.99 or higher. As long as you are confident and know your stuff you can get what you want. Don't give up. Escalate to every supervisor in the building. It'll happen. Also, the prices can be negotiated. This is the case with most any carrier. Your best luck is going to be finding an agent though. They are privately owned and will have an additional name on the door. It may say Wireless "SO AND SO"..... Verizon Wireless...etc. If you want to purchase your phone in the store, but want the online price, print that page out and take it into the store. Another good tip is to wait until the end of the month for an agent. There is a certain quota that they must reach to get a bonus, and they will do almost anything to reach that. Don't be afraid to ask for a better price. Wanting to get out of a contract? Look for any change in rates. Like text messaging. Several companies have increased their rates to .15 per message. This opens the door to cancel a contract without any penalty.

  • 79 Posted by uvaape on Thu Sep 3, 2009 10:30PM EDT Report Abuse

    All this is unethical selling and if this person ever got cuaght it would cost them their job.

  • 80 Posted by orioles_fan_25 on Thu Sep 3, 2009 7:46PM EDT Report Abuse

    I sell about 500,000 in automotive parts on the net every year and EVERYTHING I sell is made in the US from the raw materials to make it to the finished product.

  • 81 Posted by j_steinle on Thu Sep 3, 2009 4:45PM EDT Report Abuse

    Im surprised that I even have to bring this up but everything the author has recommended constitutes fraud. Offering to purchase something in order to recieve a discount with the intent to return the product is the classic case of intentional deceit. Sure maybe no one is going to toss you in jail or sue you for it but just be aware that if you do these things that you are committing fraud. I for one think my conscience is worth more than a 100 dollar discount.

  • 82 Posted by skins_kg on Thu Sep 3, 2009 9:26PM EDT Report Abuse

    If you do any of these so called "tips" the rep that sold you the phone will more than likely find out, and the next time you come back to them, they will probably either stiff you or send you on your happy way to another store. If you want a "deal" go online if you can deal with the customer service. A rep is there for you. Of course they want to make money, but if you want real person to person customer service.... Don't screw your sales guy!!

  • 83 Posted by seasonsdc1 on Thu Sep 3, 2009 9:11PM EDT Report Abuse

    I got my phone from wirefly and it has been over a year and still no rebate. Be careful when buying online.

  • 84 Posted by oprah_rules on Thu Sep 3, 2009 7:46PM EDT Report Abuse

    Does this guy have ANY INTEGRITY? His tips are all about telling lies. What's the difference between a sales person tricking us into a deal to get commission and us tricking a sales person into a deal to get a discount. NO THANKS!

  • 85 Posted by vtguy34 on Thu Sep 3, 2009 10:38PM EDT Report Abuse

    I work at a cell phone store and these tips just aren't true. People may be surprised to learn that there is NO PROFIT on the cell phones themselves. For example, if the phone costs $279 and has a $100 mail in rebate, a $20 Instant Rebate, the customer pays $159 at the store, mails in the rebate and it nets out to them at $59. For the dealer, the dealer is issued a credit for $279. There is no haggling on the rate plans, or the price of the phone. The only possible haggling item is the accessories. And, a 2 year contract is a 2 year contract, you can't get out of it unless you pay a termination fee or renew within 30 days of the end of the contract.

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