Verizon comes through for widowed customer
Wed Mar 19, 2008 5:46PM EDT
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When I was stationed in Okinawa, I missed my family and friends so much, I would listen to old messages left on my answering machine a few times when homesickness would get the best of me. Turns out Charles Whiting, an 80-year-old widower, was upset when he lost the only recording he had of his late wife's voice when Verizon upgraded his telephone service in Irvington, NY.
Mr. Whiting said he would listen to his voicemail everyday to hear his wife's voice saying "Catherine Whiting", because it would comfort him. I imagine someone at Verizon felt really bad about this, so a contractor at the company searched through archived recordings and was able to restore it for Mr. Whiting, so he can listen to his wife's message anytime he wants. Needless to say, Charles Whiting is a very happy man, and well, it's nice to know some of these big companies have a heart after all.
Thanks Switched, for the heartwarming story.
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2 Posted by ne63a13 on Mon Mar 24, 2008 1:54PM EDT Report Abuse
KUDOS TO YOU VERIZON AND THE PERSON WHO TOOK THE TIME TO DO THIS GREAT THING!!!! I UNDERSTAND THE FEELING OF COMFORT THIS MAN FEELS WHEN HE HEARS HIS WIDOWS VOICE. I LOST MY DAD THIS PAST APRIL AND STILL HAVE HIS NUMBER STORED IN MY PHONE. ITS SO NICE TO NO THERE IS STILL A COMPANY THAT CARES FOR THERE CUSTOMERS AS PEOPLE NOT JUST ANOTHER DOLLAR!!!!!
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3 Posted by steve_lukeman_13 on Mon Mar 24, 2008 2:50PM EDT Report Abuse
See, my hacker friends! Verizon isn't (always) evil.
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4 Posted by shrcrpr on Mon Mar 24, 2008 4:44PM EDT Report Abuse
i have had verizon for about 8 months now i find them to be a very good company and many thanks to them for going the 'extra mile' for this man......shows compassion many companies dont have.........thank you again
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1 Posted by alpyne2 on Thu Mar 20, 2008 4:29PM EDT Report Abuse
Kudos! My dad's widow kept his greeting on her their answering machine for quite a while after he passed away. It was a comfort to her and many of their friends when they called.