Memo to Apple: Enough with the "special events"

Thu Sep 11, 2008 11:37AM EDT

See Comments (38)

On Tuesday Apple CEO Steve Jobs, as is his wont, gathered hundreds of members of the press, acolytes, and various VIPs into an auditorium and went on stage to show off the company's latest round of iPods. Sequestered for an hour, people lapped up the demos, as usual, which generated hundreds (or thousands) of dutiful stories about what they'd seen.

Yesterday, conversation around San Francisco (which is hosting two tech shows simultaneously) was decidedly not about how awesome it was that you could finally get a yellow iPod but about how disappointing the event was. "No surprises." "Big snooze." "Boring." All very common refrains around CTIA and TechCrunch events (along with the usual observations about Jobs' health).

It's not just attendees who were annoyed by the lack of excitement. (Sadly, it turns out all those people clapping and cheering were actually Apple employees.) Wall Street hammered Apple stock down over four percent on Tuesday and has kept it going down all week. It's dropped six percent (as I write this) since the event.

All of which leads me to ask, Why have a big, splashy event (and promise huge news) if all you've got are some relatively minor product refreshes? It's now tradition for Jobs to take the stage at regular intervals... but why?

Traditional wisdom says that Apple gains far more from all the hype and free publicity when it announces events like this than it does from any letdown that could occur afterward, but that's not entirely true. Apple's still making money, sure, but its stock is now being hammered down to levels it hasn't seen since April . (If I was an Apple stockholder, I'd also be a little annoyed about how much it costs to throw events like this. Is Jack Johnson expensive?) Do events like this have any lasting effect when there's nothing worthwhile to show off at them?

Come to think of it, is there any other company that so regularly rolls out its products in such a highfalutin fashion? Even Microsoft reserves big events for its most anticipated products. Seriously, is a curvy iPod screen and a point-one iPhone software update worth all this hubbub?

Let me suggest another way. If you're not going to floor everyone, try a subtler approach that doesn't waste everyone's time. Maybe a press release, timed with product samples sent to a few hundred of your closest contacts. An ad campaign timed with your release (just like you do now). Or keep up all the carefully seeded rumors about what's coming up on what day, then just announce it. People expect when you get on a big stage in a big auditorium that you've got "one more thing" up your sleeve... and when you don't, you feel the backlash. Apple is starting to feel a little like the boy who cried wolf.

Give the quieter approach a try, just once... I bet the stock responds much less wildly (and much less negatively).

Alas, I'm sure this post will fall on deaf ears. The latest rumor is that Apple is already planning another event to refresh the MacBook line, around October 16. Buckle up, investors and readers... the rumors start now!

Comments on Memo to Apple: Enough with the "special events"

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  • 26 Posted by juan.miguel51 on Thu Sep 3, 2009 4:43PM EDT Report Abuse

    I think that the hype is in danger of becoming counter productive. Apple is a great innovator especially in terms of style, but these events create expectations. If those cannot be met Apple can expect ridicule-eventually. So when you have something to say-say it. And keep a sense of proportion. I use Apple products and have done for 10years. Keep the cutting edge,but try not to behave as though "Apple" is some kind of religion.

  • 27 Posted by seawav26 on Thu Sep 3, 2009 9:11PM EDT Report Abuse

    I think it is a scam to get you to uy a new Ipod per year.. sad but true

  • 28 Posted by jghu7273 on Thu Sep 3, 2009 4:34PM EDT Report Abuse

    Christopher, I totally agree with you on this one. I love Apple and their products and look forward to the Jobs Keynotes. This one was a let down. Stack too many lackluster keynotes back-to-back and Apple will suffer. Steve: stick to concentrated, big ticket announcements. Be sure you've a 'wow factor' before stepping on that stage.

  • 29 Posted by hlawlink on Thu Sep 3, 2009 4:19PM EDT Report Abuse

    I was not expecting much from the event, so I guess I was not that shocked when nothing exciting was announced. Nowadays, it seems people just like to eat up anything Apple. While I want to purchase an Apple product, I really do not feel compel to spend money on something that has already been done before.

  • 30 Posted by oceanfroth on Thu Sep 3, 2009 7:43PM EDT Report Abuse

    And yet the Mac stores are crowded and I had to wait almost an hour to purchase my daughter a laptop for school because the Windows Vista operating system I bought her crashed. Apple has great products. I have know idea why everyone needs a gadget fix every six months.

  • 31 Posted by davidtangye@ymail.com on Thu Sep 3, 2009 3:38PM EDT Report Abuse

    How long ago was the show announced? Perhaps Jobs was trapped into running it. If he did not, Apple shares might have taken a nose-dive based on rumours of his ill-health. In other words, the show was actually about Jobs, and not really Apple products at all.

  • 32 Posted by genetizer on Thu Sep 3, 2009 4:07PM EDT Report Abuse

    This must have been the most boring event ever. Wow an Ipod Touch has volume keys now and cool, it has stainless steel back. And new colorful ipods thrown in for kicks, yawn zzzzzzz's all the way folks. What a waste of time....

  • 33 Posted by moods_stargazing on Thu Sep 3, 2009 7:25PM EDT Report Abuse

    Thats the thing about apple, they keep on upgrading almost the number of ever hour of our life, not from kilometres to miles its from a centremetre to an inch. we could get lost if we were to to skip one of its "new" toys. i dont spend my entire time on the laptop. i have other things to do. i have my cats to clean up the litter. in the mean time, i guess u (apple) should sit n have a coffee list everything down compile n make a new package.( if u have a 100 in your list thats all good but not releasse one by one). if i have to teach u these, goodness gracious might as well u close down the company..

  • 34 Posted by idealab24 on Thu Sep 3, 2009 4:22PM EDT Report Abuse

    This kind of goof-up can happen at anybody's stable; never at Steve Jobs'. Unpardonable! Is he running short of ideas?!

  • 35 Posted by indo_beau on Thu Sep 3, 2009 4:23PM EDT Report Abuse

    I'm glad that Steve Jobs is proud enough to personally announce new products even if they are minor. He cares about his company and cares about the products that it puts out. Nothing says it more clearly than when he stands up on stage to show it off. It may have been boring for some of you and a let down...but not for that person out there waiting to get their first iPod or to replace their old one. It was a bit of a let down for me because I was hoping for the MacBook refresh and perhaps a tablet/multitouch Mac. But I'll still get excited about future events because Apple puts out quality products. I'm sure others will also. What I'm really excited about is the present and future of 64 bit computing on the Mac. AppleInsider has a great series: http://www.appleinsider.com/articles/08/08/26/road_to_mac_os_x_10_6_snow_leopard_64_bits.html

  • 36 Posted by moods_stargazing on Thu Sep 3, 2009 7:25PM EDT Report Abuse

    indo_beau... i would reccomend you modbook. its a tablet/multitouch screen. its using mac os entirely mac interface. a collabo great deal

  • 37 Posted by indo_beau on Thu Sep 3, 2009 4:23PM EDT Report Abuse

    Thanks moods. Most of my excitement was more just to see how cool it would be and how they would develop the system. Don't have the budget or I would give a go at the modbook...or at least the MBAir. For now I'll have to stay content with my MBP. Cheers

  • 38 Posted by ampedjcm on Thu Sep 3, 2009 2:53PM EDT Report Abuse

    It would be neat to actually see a new Apple product at one of these things. I am glad apple is proud of their work. If this is the new benchmark does that mean Gates should be on stage every Tuesday when the those guys release their latest patches.

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