Thu Sep 11, 2008 11:37AM EDT
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On Tuesday Apple CEO Steve Jobs, as is his wont, gathered hundreds of members of the press, acolytes, and various VIPs into an auditorium and went on stage to show off the company's latest round of iPods. Sequestered for an hour, people lapped up the demos, as usual, which generated hundreds (or thousands) of dutiful stories about what they'd seen.
Yesterday, conversation around San Francisco (which is hosting two tech shows simultaneously) was decidedly not about how awesome it was that you could finally get a yellow iPod but about how disappointing the event was. "No surprises." "Big snooze." "Boring." All very common refrains around CTIA and TechCrunch events (along with the usual observations about Jobs' health).
It's not just attendees who were annoyed by the lack of excitement. (Sadly, it turns out all those people clapping and cheering were actually Apple employees.) Wall Street hammered Apple stock down over four percent on Tuesday and has kept it going down all week. It's dropped six percent (as I write this) since the event.
All of which leads me to ask, Why have a big, splashy event (and promise huge news) if all you've got are some relatively minor product refreshes? It's now tradition for Jobs to take the stage at regular intervals... but why?
Traditional wisdom says that Apple gains far more from all the hype and free publicity when it announces events like this than it does from any letdown that could occur afterward, but that's not entirely true. Apple's still making money, sure, but its stock is now being hammered down to levels it hasn't seen since April . (If I was an Apple stockholder, I'd also be a little annoyed about how much it costs to throw events like this. Is Jack Johnson expensive?) Do events like this have any lasting effect when there's nothing worthwhile to show off at them?
Come to think of it, is there any other company that so regularly rolls out its products in such a highfalutin fashion? Even Microsoft reserves big events for its most anticipated products. Seriously, is a curvy iPod screen and a point-one iPhone software update worth all this hubbub?
Let me suggest another way. If you're not going to floor everyone, try a subtler approach that doesn't waste everyone's time. Maybe a press release, timed with product samples sent to a few hundred of your closest contacts. An ad campaign timed with your release (just like you do now). Or keep up all the carefully seeded rumors about what's coming up on what day, then just announce it. People expect when you get on a big stage in a big auditorium that you've got "one more thing" up your sleeve... and when you don't, you feel the backlash. Apple is starting to feel a little like the boy who cried wolf.
Give the quieter approach a try, just once... I bet the stock responds much less wildly (and much less negatively).
Alas, I'm sure this post will fall on deaf ears. The latest rumor is that Apple is already planning another event to refresh the MacBook line, around October 16. Buckle up, investors and readers... the rumors start now!
Join in the discussion. Here you'll see the comments in the order they were posted.
Memo to Christopher Null: I am inclined to agree with "rossor". I say way to go Steve Jobs...way to go Apple staff.
Wait - wait - wait. You're killing me here. You're complaining about an event you didn't attend? Wow! Do you know why Apple has products events? Because they can! That 40-some minutes of stage show generated thousands of print articles in the U.S. alone. It's a lot cheaper than buying ad space, and the proceeds don't fund the salaries of snarky reporters. And yes, Apple stock is getting killed, but how about a little context. The rest of the market is showing a lot of red these days, too. And as for Apple rounding out the crowd with staff members: Haven't been to many political or corporate events, haven't you? Yahoo needs to get you out a little more. Seriously.
A big word up to the Nullmeister.
@rossor - You're completely missing the point. I'm not concerned about the hour of time that is wasted at these events -- it's the hype and buildup to an event that is ultimately a flop that is bad not just for "us" but for Apple too. Your statement that Apple gets a lot of free press is great (for them) -- but it later comes back to bite them when expectations aren't met. (People were predicting touchscreen MacBooks this week for god's sake!) Anyway my point in this isn't that the products aren't nice -- I'm sure these will be great successes in the market -- my point is that a company as sophisticated as Apple ought to be able to do something more intelligent than throwing ridiculous events like this every other month. It's like spamming but in real life.
i totally agree with you chris, there was no reason for steve jobs to be there for something as minor as new ipods. I too was expecting something major that had to do with their mac books. And it sounds like all the investors did too. Just another glitch it the Apple mega machine, first the Iphone and now press conferences where there is no 'one more thing'
Its just Apple sheep complaining because something negaive was said about their lovely company. I agree with Null that was a comeplete waste of everybodys time. New I pod look new upgrade for itunes Wow fantastic. In 2 months they are going to have another one. Give me a break how desperate are they to get people. They already have heards of sheep lining up every time Jobs poops out a product. All they have to do is anounce it in their Website and thats it. We dont realy want to start real life spamming!! NO NO NO
@raidergreg - people WANT ipods every year... but i still agree with Null, they don't need this whole big thing for just an ipod/itunes/itouch update... its not worth it
@cnull I'm an Apple fan and I agree with you!
@crazycoolme- ok people WANT ipods every year but this improvement does not justify getting a new one or make someone want to buy one now that its different.
The Classic with 160GB drive? Gone. A Touch with a hard drive? No. A Touch with GPS ? Nope. Of al the things that would make me want to replace my current 160GB iPod Classic, not a single one happened.
I do agree with Null on this one to some degree. However, by talking about their silly shows you are promoting the very problem you are trying to speak against. Ignore it and it will go away. Others will realize eventually (hopefully) the silliness of these events and no one will care anymore. My suggestion to you Chris - is do not write about any new products Apple offers unless the product warrants discussion.
When you think about it, everyone these days expects Apple to hit a home-run each time it holds their MacWorld Expo in San Francisco. They have not disappointed over the years, with the iPod, MacBook Pro, MacBook Air......oh, and that thing they call the iPhone. If there ever was a company that deserves to put on a show with this kind of hype and fanfare, Apple is that company. They've earned it. When expectations are that high, you're bound to have a few duds.
When you think about it, everyone these days expects Apple to hit a home-run each time it holds their MacWorld Expo in San Francisco. They have not disappointed over the years, with the iPod, MacBook Pro, MacBook Air......oh, and that thing they call the iPhone. If there ever was a company that deserves to put on a show with this kind of hype and fanfare, Apple is that company. They've earned it. When expectations are that high, you're bound to have a few duds.
@ raidergreg - I think the new nano is reall cool and that people would make the switch... i am from my first gen nano...
Jobs should've introduced an anti-yellowing ipod.
Has anything CHANGED for Mac laptops??? Big event?huh???? For teenyboppers, maybe!
One thing for certain, they sure do create a buzz about any of their products, overdone or not I think that they are doing exactly what they need to do, and want to do, and that is keeping the techies, geeks and bloggers talking about what they have done, good comments or bad comments it's all free advertising, Brilliant! Absolutely Brilliant!
To me if apple wants to make a big deal about there products, that's the way for them to do bussines. If any anyone is really interest to buy something from them find with me. On the other hand a see people happy about it. It's up to the consumer.....
I think that the hype is in danger of becoming counter productive. Apple is a great innovator especially in terms of style, but these events create expectations. If those cannot be met Apple can expect ridicule-eventually. So when you have something to say-say it. And keep a sense of proportion. I use Apple products and have done for 10years. Keep the cutting edge,but try not to behave as though "Apple" is some kind of religion.
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6 Posted by jseyfield on Thu Sep 3, 2009 4:43PM EDT Report Abuse
They can have the events just don't have Jobs introducing the products. The excitement is there only because of Jobs when the announcments are the less exciting kind they should have a understudy do them. That way people know beforehand it's nothing big plus you groom a replacement.