Study says workers waste a quarter of every day online

Mon Sep 29, 2008 3:22PM EDT

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Any time I write about the subject of free time at the office, two camps emerge in the comments, both of them equally bitter toward the other: One side says that company time is company time, and if you're even glancing at eBay or Amazon during working hours, you're stealing money out of your employer's pocket. The other side says to get a grip: Breaks, personal time, and a few minutes spent playing Dolphin Olympics aren't going to bankrupt the company and can help workers focus when they do return to task.

Both sides are likely to have a field day with a new report that says, for better or worse, the average worker spends 25 percent of the business day wasting time on the Internet, whether it's eBay, Facebook, IM, personal email, or more. That's two full hours in an eight-hour workday. The study also claims that 80 percent of emails sent at the office are personal.

The report looks at the issue from a security standpoint, noting that much of the illegal material distributed over peer-to-peer networks is seeded by corporate networks, so not only are employees wasting time sharing movies and music on the web, they're opening the company up to potential legal trouble by doing such things at work, not to mention bringing potentially dangerous files in to the organization, exposing it to the risk of malware infestations. (The study was performed, of course, by a security company which would love to help you plug those holes.)

But is all time spent online really "wasted" at the office? The study's author asks himself, "Is it more time-efficient to let staff do their banking online than having them leave the office for half an hour?"

I'll add to that: How do you separate business from pleasure in every case? Is it really "wasting" time to watch the stock market plummet if it's wiping out your company-sponsored 401k? Calgon, take me away!

Comments on Study says workers waste a quarter of every day online

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  • 6 Posted by alexgannis on Thu Sep 3, 2009 2:50PM EDT Report Abuse

    If you are the lucky one who have a job, What about people who waste their time looking for a job online.

  • 7 Posted by sylvia_lee@sbcglobal.net on Thu Sep 3, 2009 9:52PM EDT Report Abuse

    Not only they spend 1/4th of working hour using online for self purpose, they take a nap, read magazine, and even stay late for overtime even after waisting their regular working hour. If stealing money from other people is a criminal act, waisting working hour doing things above mentioned, should be regarded as a criminal act.

  • 8 Posted by thecatt@swbell.net on Thu Sep 3, 2009 10:03PM EDT Report Abuse

    Irrelevent. time playing games or watching "U"tube when you SHOULD be looking for a job instead, is shooting yourself and your family in the foot. which is marginally worse than cheating your company out of paid time. the issue is not a couple minutes looking at the current weather or how the economy is robbing your retirement fund. the issue is would you like a paycut of 25%? no? then why steal that 2 hours every day?

  • 9 Posted by tommykemmrich@sbcglobal.net on Thu Sep 3, 2009 10:15PM EDT Report Abuse

    I get to work early and use a personal lap top to take care of my personal business. I am a member of a small company and I do a large portion of the company IT as well as my actual job description. In my case, I do waste a fair amt of time (both mine and the company's) using my computer or being online. This is part of what made me caluable in the first place. Being a technically savvy person has helped make me indispensible. I guess, if its a double edged sword, be stronger than the guy pushing in YOUR direction.

  • 10 Posted by divingdad@sbcglobal.net on Thu Sep 3, 2009 3:44PM EDT Report Abuse

    I spend a lot of my time waiting on physicians to arrive at the hospital in order to start their cases. If I have a few minutes to browse online without downloading anything or sharing content online illegally there shouldn't be the issue of wasted time. In fact I spend a lot of time looking at content that is usable in my area of work. Of course all other aspects of my job are completed before I ever touch a computer at work.

  • 11 Posted by jamesr621@sbcglobal.net on Thu Sep 3, 2009 4:28PM EDT Report Abuse

    I believe after a certain amount of time on the internet at work can be considered a waste of time. However if it keeps employees relaxed (to be able to send/read a personal email, IM, facebook whatever floats their boat) then there really isn't a big issue considering every study so far indicate employee's that are more stress free are more efficient at their job.

  • 12 Posted by tgoodsell@sbcglobal.net on Thu Sep 3, 2009 10:02PM EDT Report Abuse

    I think that if we were to study how much time work interupted personal time we would find that the two would even out. Many of us now don't stop working once we walk out of the office. With Blackberries, VPN connections, telecommuting - not to mention weekend and afterhours work I can easily spend two hours working when I am supposed to be out of work.

  • 13 Posted by serenraven@sbcglobal.net on Thu Sep 3, 2009 9:13PM EDT Report Abuse

    My company has about 80% of our staff locked out of the Internet entirely, and the few who have internet access are limited (not heavily, I can't get to my personal email but I can shop at Barnes and Noble and amazon.com). I think it's fine. From a company standpoint, the internet is a tool which has information which helps people do their jobs better. From a personal standpoint, while I wouldn't mind being able to get into gmail now and again, I won't die if i have to use public wifi out of the office.

  • 14 Posted by mikebez@sbcglobal.net on Thu Sep 3, 2009 7:19PM EDT Report Abuse

    All an interesting debate but where is the job that only has an eight hour workday? The bank is closed when I arrive and usually closed before I leave - of course I bank online from the office. Sure I check the markets, I have to see how the CD's in my 401K are doing!

  • 15 Posted by claribel_v@sbcglobal.net on Thu Sep 3, 2009 3:26PM EDT Report Abuse

    I NEVER REALLY THOUGHT ABOUT IT LIKE THAT I GUESS IT IS STEALING MONEY FROM MY BOSS TO BE ON PERSONAL WEB LINKS AND STUFF I MIGHT TAKE INTO CONSIDERATION AND DECREASE MY TIME ONLINE AND DEDICAT IT TO PROMOTE MY OFFICE. THEN I WON'T FEEL SO GUILTY FOR THE LITTLE TIME I "WASTE" ONLINE.

  • 16 Posted by ajragona@sbcglobal.net on Thu Sep 3, 2009 2:48PM EDT Report Abuse

    This is so 20th century. 21st century reality is "24/7" (their term, not our's) is a double edge sword. Sometimes it means their bs interfers with our lives and sometimes it means our lives interfer with thier bs. No guilt, no shame, no regrets.

  • 17 Posted by j.woolfe@sbcglobal.net on Thu Sep 3, 2009 4:26PM EDT Report Abuse

    The pawnbrokers who got us into this position will have to sharpen the pencil and get us out of this position. Will a clue of the marketing strategy used by the present day retail business help. Buy 3 at market price and get (1) Free The free one is the gamble!

  • 18 Posted by mlrob@sbcglobal.net on Thu Sep 3, 2009 7:23PM EDT Report Abuse

    Does anyone remember life before we all had the internet? I would say a chunk of the day was wasted it just wasn't on the internet. Now we can look like we're working when we aren't. I still get my work done. That is my priority.

  • 19 Posted by charliebeardog@sbcglobal.net on Thu Sep 3, 2009 3:22PM EDT Report Abuse

    I never play games online at work and of course, no smut. I will glance at headlines and stop to read the articles during lunchtime. I will from time to time look up something that crossed my mind that would annoy me all day if I didn't know the answer to. I always make sure that any company time cut into by the internet usage is added onto my day so I always WORK an 8 hour day at minimum.

  • 20 Posted by p_gunter@att.net on Thu Sep 3, 2009 8:23PM EDT Report Abuse

    Good workers will be good workers, and bad workers will be bad whether they have internet or not. I consider myself a good worker, and find that taking a break from work to read the latest news articles or a few personal emails allows my brain to relax and refocus when I do go back to work afterward. Furthermore, I say up to date and educated on current events. I think it is easy to tell the difference between someone who is taking a break and someone who is purposely wasting time because they don't want to work. That said, for companies that have trouble finding diligent workers, it would likely be in their best interest to try to limit or remove extra temptations like personal email or social networking sites that can become a time sink for many.

  • 21 Posted by dianedixon65@sbcglobal.net on Thu Sep 3, 2009 3:42PM EDT Report Abuse

    My husband is a business consultant with over 30 years experience managing others, and he says, "The cat is out of the bag when it comes to Internet usage at work. Sure, you can spend a lot of time and treasure trying to regulate it, and you should to the extent it protects your legal interests, but all you really need to do is lead, and take care of your people. If your employees can spend 25% of their time on non-related Internet surfing- you're likely overstaffed. Why are you over staffed? Lack of accountability comes to mind immediately Also, if you don't quietly ignore your good employees Internet usage, you'll surely loose them to another company- if not your competitor!" Anyway, that's what my husband said... Diane

  • 22 Posted by jmworksr@sbcglobal.net on Thu Sep 3, 2009 4:37PM EDT Report Abuse

    In this day and age where your employer is monitoring your every move I can't believe these stats. Lets face it we are living in modern day East Germany! Celebrate Diversity or else.

  • 23 Posted by cat.jimb@prodigy.net on Thu Sep 3, 2009 3:19PM EDT Report Abuse

    I don't think it is so bad that I take a 5 minute break 2 or 3 times a day to look at the news or weather. About half of the people in my office spend 10 to 15 minutes an hour taking smoke breaks. And then there are the ones who have a lot of personal phone calls or spend time walking around the office visiting their "friends". We also have the ones who do spend 2 hours or more surfing the net instead of working. I agree with psunjka, the short break relaxes me and makes me a more productive and less stressed employee.

  • 24 Posted by lauraz1964@sbcglobal.net on Thu Sep 3, 2009 4:57PM EDT Report Abuse

    I have never spent as much as 15 minutes of my work time on personal internet use and have wondered how these studies can say that workers do this. Yes I have seen co-workers spend work time on personal internet usage and personal emails but they were Supervisor level and up.

  • 25 Posted by lsackerman@sbcglobal.net on Thu Sep 3, 2009 6:58PM EDT Report Abuse

    I think the employees get enough breaks already, and all web access not work related shuold be monitered by supervisors and deducted from the employees pay, and the country wonders why we keep falling behind in business and have a crappy economy.

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