"Scareware" pop-ups prompt lawsuit

Tue Sep 30, 2008 5:08PM EDT

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WARNING: YOUR COMPUTER IS VULNERABLE! CLICK HERE TO PROTECT YOURSELF!

Ever seen a message like that? It probably looked just like any other pop-up your PC gives you when something isn't working right. But, as many have found out the hard way, such pop-ups are nothing but scams, designed to scare you into clicking on them and then tricking you into paying for the software to "fix" the "problems" it discovers.

In reality, when you click on these pop-ups, you're downloading malware that will be installed on your PC. The program then proceeds to pretend to scan your computer, subsequently alerting you to dozens or hundreds of problems it's found on your machine. The catch: If you want to fix those problems, you'll have to pay for the full version of the software. And if you do pay, all those problems will miraculously disappear! Gotcha!

The specific lawsuit in this case has been filed by Microsoft and Washington state against a number of companies (some of whom are still not even identified), but which include a Texas firm that sells a $40 application called Registry Cleaner XP. Microsoft continues to hammer out lawsuits against copycat companies, as allowed by the 2005 Computer Spyware Act, but tracking down defendants is difficult.

What should you do if you encounter a pop-up telling you about a security problem? Contrary to conventional wisdom, don't click on any close window buttons you see in the window. There's a good possibility that clicking that red X will actually start the software download. The way to reliably get rid of these pop-ups without risking clicking on them is to right-click on the appropriate item in the taskbar, then click Close. If that doesn't work, exit your web browser entirely through the File menu.

Another form of this pop-up ad attack uses Microsoft's Windows Messenger service to send ad messages, but this service was disabled beginning with Windows XP Service Pack 2. If for some reason you haven't upgraded, do so immediately. If you can't, disable the service manually by following these instructions.

Comments on "Scareware" pop-ups prompt lawsuit

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  • 46 Posted by lucarver101 on Thu Sep 3, 2009 6:59PM EDT Report Abuse

    I am not computer savy and fell for one of these scams. What a mess to correct. These people shld be sued and more laws enacted to protect the consumer. I'm sure it's the consumer who will of course pay in the end.

  • 47 Posted by csxt8785 on Thu Sep 3, 2009 3:31PM EDT Report Abuse

    WinAntivirus20XX is also a major pop-up scam, it will infest itself on the host PC and will not let you do anything until you install it and pay, or delete it (if you can) I had to reformat to clean my system, this one appeared with AIM (I don't use that anymore).

  • 48 Posted by jeseeme on Thu Sep 3, 2009 4:33PM EDT Report Abuse

    Being an IT techie, I never click these stuffs. Tip: some site won't allow you to close the warning box, until you click OK which more often than not will install malwares. What's worsse, clicking CANCEL will just repear the process again. Lame tactic. Solution is to ctrl+alt+esc and END the browser (NEtscape or Internet Explorer).

  • 49 Posted by sylasdemon256 on Thu Sep 3, 2009 9:52PM EDT Report Abuse

    Oh man this thing. I'm glad there's lawsuits popping up because it. It planted a trojan on my laptop at the end of last summer and I had to reformat the crap out of the system. I just got the laptop working again in June.

  • 50 Posted by goody2shoes33322 on Thu Sep 3, 2009 4:11PM EDT Report Abuse

    I had a pop up come up on my laptop and it said that it found lots of bad things on it. It was trying to sell me AV2009. (Don't confuse this with AVG Anti-Virus)I tried getting rid of it with my Norton and it wouldn't find all the files for this AV2009. I looked this AV2009 up and found out that Malwarebytes Anti-Malware would detect all the files for this AV2009. I installed the Malwarebytes, ran a scan with it, and FINALLY got rid of the dang thing.

  • 51 Posted by cirux_daoc on Thu Sep 3, 2009 3:25PM EDT Report Abuse

    "Get A MAC!!! :) problem solved!!" Its happening on MAC's as well dumbass. There is viruses and malware for every rig that can connect to the net. Its just 5x as bad on PC because retards wont quit using MS's Internet Explorer and download a FREE yet 50x more secure Firefox. Ever since I started using Firefox, I have not had but a very, very few spyware/malware adds. Even then Firefox allows you to safely close them out. Besides, about 75% of it comes from web based Porn. So what does that tell ya about what people are browsing.

  • 52 Posted by paulcaseyzuzick5 on Thu Sep 3, 2009 8:02PM EDT Report Abuse

    Wow i never knew how much damage this could do to your computer.And now i now thanks Yahoo! Tech. that could really be bad to this computer i just got it a week a go.

  • 53 Posted by iamwells on Thu Sep 3, 2009 4:22PM EDT Report Abuse

    Another thing you can do i----- Alt + f4, which closes the foremost active window.

  • 54 Posted by flatbedbill on Thu Sep 3, 2009 4:00PM EDT Report Abuse

    Good! Go after these ppl and nail their collective keester's to the wall! My son inadvertently klicked on one of these computer scanning/cleaning pop ups, and it installed an aggresive virus/trojan downloader and all my files got corrupted. I had to have the C Drive re-imaged, and lost some files/pictures I never wanted to lose. It's pretty pathetic that some jerks actually write programs to intentionally screw other proples' computers up. Show these creeps absolutely no mercy!

  • 55 Posted by jewviking on Thu Sep 3, 2009 4:34PM EDT Report Abuse

    One of the most insidious shows up on your task menu as rundll32.exe or as _c008D610 and you can search for it in youyr computer but trying to get rid of it is difficult. Lawsuits are fine BUT when it comes to anyone trying to hack my computer I want a more lasting punnishment. I might not support torture at Gitmo but I'll make an exception for hackers and makers of spyware & malware.

  • 56 Posted by edsta1421 on Thu Sep 3, 2009 3:52PM EDT Report Abuse

    some what related issue, I can't believe they let that spammer out of jail. They realeased him because of constitutional law appeal. People that go out of thier way to trick and decieve should be punished, if there is no punishment there is no reason for these people to stop. Our system needs better ways to grab these people that are doing this. The internet is still the wild west in a way and full of internet outlaws and data thieves, the best protection is your own intelligence because the government isn't good enough at stopping these people yet.

  • 58 Posted by nitetrain114 on Thu Sep 3, 2009 7:39PM EDT Report Abuse

    Shjoot them was infected several times, had to reload comuter at technicans,costs me money, Like scamers on ebay, how diligently do they pursue them? Have weaponsgive me immunity and a grand a day, I'll solve problem

  • 59 Posted by ernie13x on Thu Sep 3, 2009 3:55PM EDT Report Abuse

    had the same problem with anti-virus 2009. Downloaded a golf game from "free ride games" which appeared to be a trojan horse for the "ant-virus" Couldn't get rid of the malware or the game web page.

  • 60 Posted by loisfd on Thu Sep 3, 2009 6:55PM EDT Report Abuse

    Last year I purchased "Shield" to protect my computer, and after that I got "clean my registy". I thought they were both from the same company. It was my understanding that "Shield" was a real good program and was recommended to be better than Norton, is this true? I am not a computer guru and hope that you can help me with this.

  • 61 Posted by iraqandback2010 on Thu Sep 3, 2009 4:24PM EDT Report Abuse

    This happened to me. I found what the "virus" was and did a search on the internet for information. The only program that seemed to fix it (and was highly suggested by boxes that kept popping up on my computer) was Spyware Doctor. I got screwed by this junk while I was deployed in Iraq. What a pain!

  • 62 Posted by r.mosley30 on Thu Sep 3, 2009 8:25PM EDT Report Abuse

    People say get a MAC or use Linus. If Mac or Linus replaced PC's and windows as #1 then people would be saying get windows to avoid these problems.

  • 63 Posted by bucksohio234 on Thu Sep 3, 2009 3:15PM EDT Report Abuse

    People can be so stupid. If you really think those pop-up ads are real warnings from Windows you probably need your head examined. Since a third of Americans are mentally retarded when it comes to anything I am not surprised this has become a problem. But I do agree that these pop ups should be made illegal. We have to help the mentally challenged as much as we can.

  • 64 Posted by watts916 on Thu Sep 3, 2009 10:40PM EDT Report Abuse

    It is interesting that Microsoft XP Service Pack 2 crashed my computer! MS should really warn you about that before you install that! Caused me alot of grief. Thanks Bill! Malware is easier to get around than MS design errors!

  • 65 Posted by claybarber@att.net on Thu Sep 3, 2009 3:26PM EDT Report Abuse

    Heck look at windows defender 2008! I had to call Microsoft and they help me get that bug out! But ofcourse it's back! This thang don't even rec. my nortons or my AVG! So even Microsoft can send you a bug!!!

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