AVG offers a year of free service to make up for goof

Fri Nov 14, 2008 11:25AM EST

See Comments (10)

If you had the misfortune to get caught up in AVG's recent debacle -- in which a critical Windows file was tagged as a virus, and which, when deleted, prevented your PC from booting -- AVG wants to get back on your good side. The company is offering all affected users a year of free service and upgrades by way of apology.

According the company, all AVG users will be entitled to a free upgrade to the paid version of AVG 8.0, no matter what version they're currently on (including the free version).

Complete details on the license extensions are as follows:

  • > For affected users of commercial AVG 7.5 products, a one-year license for the equivalent AVG 8.0 product
  • > For affected users of commercial AVG 8.0 products, a free license extension for one year
  • > For affected users of AVG Free products, a free one-year license for AVG Anti-Virus 8.0

Not a bad deal!

How do you get your free upgrade? AVG says it will be contacting users directly beginning the week of November 24 with instructions on obtaining your free license. Presumably your email address must be on file with AVG in order to receive this notification. If you don't receive such a notice by the time you've polished off your turkey, check AVG's website or feel free to drop me a line using the email form to your left and I'll check on the situation for you.

Comments on AVG offers a year of free service to make up for goof

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  • 1 Posted by rogueist on Thu Sep 3, 2009 8:49PM EDT Report Abuse

    That's nice - but I wonder if it will be enough to entice people to return to them again... Almost everyone that I know of that was using AVG dropped it like a hot potato and switched to using something else - and these are non-techy users!

  • 2 Posted by agustin2489 on Thu Sep 3, 2009 2:47PM EDT Report Abuse

    That's pretty nice. Thankfully though, I'm running off of Comodo.

  • 3 Posted by jairaj on Thu Sep 3, 2009 4:27PM EDT Report Abuse

    I never had this issue, but then again I'm running the free version...

  • 4 Posted by fcs25 on Thu Sep 3, 2009 3:59PM EDT Report Abuse

    AVG ruin their product when they up graded from 7.5. I 'll never use them again.

  • 5 Posted by hookedoncrayola on Thu Sep 3, 2009 4:20PM EDT Report Abuse

    I'll never use it again. I didn't realize until my computer was back from the repair shop and I tried to reinstall it again, with my license & reinstall instructions, that it just trashed my computer again. Plus I couldn't get a "person" either by phone or email to help. Never again. I'll never use or recommend it again.

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