AVG offers a year of free service to make up for goof

Fri Nov 14, 2008 11:25AM EST

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If you had the misfortune to get caught up in AVG's recent debacle -- in which a critical Windows file was tagged as a virus, and which, when deleted, prevented your PC from booting -- AVG wants to get back on your good side. The company is offering all affected users a year of free service and upgrades by way of apology.

According the company, all AVG users will be entitled to a free upgrade to the paid version of AVG 8.0, no matter what version they're currently on (including the free version).

Complete details on the license extensions are as follows:

  • > For affected users of commercial AVG 7.5 products, a one-year license for the equivalent AVG 8.0 product
  • > For affected users of commercial AVG 8.0 products, a free license extension for one year
  • > For affected users of AVG Free products, a free one-year license for AVG Anti-Virus 8.0

Not a bad deal!

How do you get your free upgrade? AVG says it will be contacting users directly beginning the week of November 24 with instructions on obtaining your free license. Presumably your email address must be on file with AVG in order to receive this notification. If you don't receive such a notice by the time you've polished off your turkey, check AVG's website or feel free to drop me a line using the email form to your left and I'll check on the situation for you.

Comments on AVG offers a year of free service to make up for goof

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  • 6 Posted by donaldwayneeldridge on Thu Sep 3, 2009 3:46PM EDT Report Abuse

    Every one deserves a second chance.when do we get the new down load?will you let us know by email?

  • 7 Posted by kymsg125 on Thu Sep 3, 2009 4:55PM EDT Report Abuse

    The trouble is that nasty ppl do use legit filenames to mask their virus crud - I was having trouble with an extra cssrss.exe file. A legit file by that name is located in the system32 folder. Ended up visiting 4 diff sites to check, and confirmed that while one was nessesary. the other was junk. The Windows community had an exchange between 2 users that helped, also castlecops, pcpitstop libraries, whatsthatfile. I get better results running AVG in safe mode from the command line, it seems to catch more trojan droppers. If windows were less vulnerable.. next time I may buy a Mac

  • 8 Posted by ernesto.ivan on Thu Sep 3, 2009 3:55PM EDT Report Abuse

    The upgrade is only for affected users? I've installed AVG today...

  • 9 Posted by le_sentier_battu on Thu Sep 3, 2009 6:50PM EDT Report Abuse

    I love AVG - just switched back to the freeware v. in fact - much more user-friendly. At least (and not at all least) they admitted it, and are acting. That's more than 99% of other companies do. Look at OneCare (MS) - futzes with our Registry! They are saying anything about that, just dc'ing it. Sheesh.

  • 10 Posted by mikebphan on Thu Sep 3, 2009 7:19PM EDT Report Abuse

    I got the virus message but did not delete the file since I knew it was an important file for the windows running. I have no problem with AVG because it is good for security of your PC.

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