Zunes crash en masse, all at once

Wed Dec 31, 2008 10:23AM EST

See Comments (40)

Arriving nine years late to the Y2K phenomenon is the Microsoft Zune. Reports are flowing wildly that, last night at around 2AM, every first-gen 30GB Zune abruptly crashed.

It's a bizarre problem that has generated hundreds of complaints on the Zune support forum. As I write this, Microsoft has not offered a suggestion on a fix (though I'm sure one will be forthcoming shortly).

The response from the web has largely been gentle mockery, but Zune owners are perturbed, and rightly so. I'll try to update this post when fix instructions are posted -- but given that it's New Year's Eve and people are vacationing, traveling, and partying (including myself), it may be a day or two before we hear about how to repair the flaw.

Hopefully Microsoft won't be crushed under the "legal ACTION" that at least one user is threatening before that occurs.

UPDATE: Microsoft explains what caused the problem (a bug!) and that it will resolve itself automatically.

Comments on Zunes crash en masse, all at once

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  • 1 Posted by steelsmack2000 on Thu Sep 3, 2009 9:40PM EDT Report Abuse

    Not EVERY first gen Zune, every 1st Gen Zune with the latest firmware update. Somebody planted a bug...

  • 2 Posted by shutrbug@sbcglobal.net on Thu Sep 3, 2009 9:21PM EDT Report Abuse

    Mine died when I powered it up after reading the article on Engadget. Way to go, Microsoft. More buggy software.

  • 3 Posted by dcsoccer25 on Thu Sep 3, 2009 3:39PM EDT Report Abuse

    That'll teach the fanboys. Your products aren't invulnerable.

  • 4 Posted by rogueist on Thu Sep 3, 2009 8:49PM EDT Report Abuse

    This is exactly the same as what happened to XBox 360 owners with older equipment and the newest updates - their machines suddenly became (a) out of warrantee and (b) unable to work without be re-serviced or retired and replaced with a new machine. This is something done purposefully by Microsoft. If someone can reverse engineer the updates and prove in court that it was purposefully done (hopefully with some source code from Microsoft that is documented with information that says "Hose the old ones" or something like that in it) then the class action suit will win.

  • 5 Posted by munizm on Thu Sep 3, 2009 7:30PM EDT Report Abuse

    Microsoft tactics at their finest.

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