Report: 99% of recycled cell phones still contain owner data

Tue Feb 3, 2009 11:09AM EST

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The reports of owners purchasing used or refurbished cell phones and other gadgets and finding sensitive material on them have become so commonplace they're no longer eyebrow-raising in the slightest. Why, last week a New Zealand man bought a used MP3 player for about 10 bucks... and was bemused to find it preloaded with U.S. military records and personnel data for troops stationed in the Middle East. In December, an old BlackBerry sold at a McCain campaign garage sale for 20 dollars was found to be preloaded with a mountain of Republican donor information, emails, and more. Just another day at the flea market, it seems...

Why are all these reports popping up? Turns out they're the norm, not the exception, as the vast majority of cell phones sent in for recycling aren't properly wiped clean, with a full 99 percent of them containing sensitive material when they're gotten rid of, including personal emails and financial information and logins.

The numbers come from Regenersis, a cell phone recycling outfit that processed two million handsets last year and tested a random sampling of the phones it's received in order to reach this shocking conclusion.

The truly sad thing is that wiping a cell phone clean is for most handsets not an altogether complex operation (if you've lost your manual, try a web search for the make and model of your cell phone and the phrase "hard reset"), but many phone buyers, in the mad scramble to move to their sexy new handset, simply ignore this step.

And don't expect a recycling firm or a charity to do the wipe for you. Most firms can't afford to spend that kind of time on any given phone and simply check to make sure the phone works, not that it's clean of all data from the previous owner.

I'm not one to recommend destroying a perfectly good gadget that someone else could find useful, so please don't resort to drilling holes in old phones or crushing them with a vise. Instead, take the 60 seconds to figure out how to do a proper factory reset/hard reset on your phone, remove memory and/or SIM cards, check to make sure everything's been wiped, and then send your cleaned-out handset on to the next guy.

Comments on Report: 99% of recycled cell phones still contain owner data

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  • 26 Posted by rdnktrble on Thu Sep 3, 2009 8:33PM EDT Report Abuse

    thanks for the info! you are so right, when most ( including me!!) get a new phone we do tend to forget about the old & the info we have on it! Thank you for the reminder!!

  • 27 Posted by mcctcb21@sbcglobal.net on Thu Sep 3, 2009 7:13PM EDT Report Abuse

    You should be charged a deposit when you buy the phone and then when you recycle it you get your deposit back. This will get a large return of old phones back, instead of people throwing them in the garbage with their batteries. Maybe batteries should also have a deposit on them so not to find them in landfills, etc. Do you really think all people recycle properly? duh! but put money on it and it will help the "go green" cause. money talks...

  • 28 Posted by jeavarone on Thu Sep 3, 2009 4:31PM EDT Report Abuse

    Ok ppl every ease way to clear data that was saved to your phone. Go to settings then go to security, go to factory reset, it will ask for an password enter 6 zero's.Then phone will reset itself then your finished. Still don't understand google it. The rest of your infomation is store on your Sim card if you have an gsm phone. If you don't take 2-3 minutes out of your life to clear your phones saved information when you sell it it your own fault.

  • 29 Posted by jepoitra on Thu Sep 3, 2009 4:32PM EDT Report Abuse

    I think its great that we can recycle cell phones. But, like any other piece of technology nowadays, people really do need to take time to understand how to delete their private info from their old cell phone. Seems everything you touch, you leave vital information about yourself to some low life standing behind you. Thanks to whomever wrote this article. Everyone needs to know this information. Good luck to all in this never ending battle of protecting your identity.

  • 30 Posted by webster54 on Thu Sep 3, 2009 10:42PM EDT Report Abuse

    !.Take a hammer and pulverise it, chances are your never ever going to use it again ANYWAY!

  • 31 Posted by vine_mb on Thu Sep 3, 2009 10:36PM EDT Report Abuse

    If you really want to lose data, nothing beats an electromagnet. randomize that s**t.

  • 32 Posted by djaamtrak on Thu Sep 3, 2009 3:44PM EDT Report Abuse

    I actually worked for a cell phone company and we took in old phones all the time. It was part of our job to insure that the phones were cleared before tossing in the recycle bin to avoid lawsuit on not protecting our customers privacy. Now ask me if this was done 100% of the time!!!!! Nope. The people taking the phone are in just a big a hurry as the person handing the phone over. However true that is, it really is no excuse! But if phones are not recycled, where would all that waste end up?????????? In landfills!!!! Keep recycling, just take the time to clear your phone (and don't trust the worker that says they will take care of it unless your watching them do it right then!)

  • 33 Posted by tammy1049801 on Thu Sep 3, 2009 9:55PM EDT Report Abuse

    Most firms should spend the time and money on making sure the information is gone. What crap..

  • 34 Posted by mamab552000 on Thu Sep 3, 2009 7:04PM EDT Report Abuse

    That would be a nitch, hire people and pay them something (minimum wage would even work in today's economy, have them erase the cell phones and get them out to others. Why they say, "Most firms can't afford to spend that kind of time on any given phone and simply check to make sure the phone works, not that it's clean of all data from the previous owner." If it's that important to the U.S. then they should take the time. . .and spend the money. Unless they want Bin-Laden to get military information. . .

  • 35 Posted by jdschenk@att.net on Thu Sep 3, 2009 4:31PM EDT Report Abuse

    I think this is just good 'ol common sense. I gave my old cell phone to my daughter and cleaning it up was my first thought. No one should donate or recycle a phone that hasn't been restored to its default. Sure, leaving ringtones and games you've purchased is fine but definately clean out any stored emails, texts, agendas, and contacts. But again, I thought this was just common sense. I don't think tis story is a way to promote a company (as post #3 implies). I think they just want to help protect people in this age of identity theft and fraud.

  • 36 Posted by wembser on Thu Sep 3, 2009 10:42PM EDT Report Abuse

    Yeah, the same info someone can find in a phone book!!! Who cares, move on people, nothing to see here...

  • 37 Posted by jdschenk@att.net on Thu Sep 3, 2009 4:31PM EDT Report Abuse

    It's not that hard people. If you can't figure out how to do a 60 second hard reset, you can always manually go in and just hit the good 'ol "delete" button to delete all those files. Memory card or not, some things still get saved to the phone. I always find it so amusing to read these comments. Thanks for giving me a good read/laugh on this cold and dreary morning.

  • 38 Posted by meetgreetgreys@sbcglobal.net on Thu Sep 3, 2009 7:14PM EDT Report Abuse

    C'mon...in less time than it took you to complain about this, you could have erased all input information from your phone. I had to do it once on a Motorola Rizr and all I had to do was press a few keys...probably LESS than 60 seconds. I called T-Mobile from my house phone and they walked me thru it (short walk).

  • 39 Posted by james_m_22015 on Thu Sep 3, 2009 4:28PM EDT Report Abuse

    How about the hackers selling this iformation to some big sales company, you will be in trouble then.

  • 40 Posted by richard311075 on Thu Sep 3, 2009 8:39PM EDT Report Abuse

    Please let me know if there is any cell repair company who can squeeze out all information from my old cell i.e. Nokia 6600. The phone is dead and all my SMS and Contact were saved in the Cell Memory.

  • 41 Posted by mjohnrichter on Thu Sep 3, 2009 7:23PM EDT Report Abuse

    Couple of rounds from my .357 magnum does the job. Charge the battery first and enjoy a nice fireworks display also. And for those special moments, I use the .300 Weatherby magnum.

  • 43 Posted by magmacity1 on Thu Sep 3, 2009 7:03PM EDT Report Abuse

    Keep in mind, a "hard/factory reset" resets the factory defaults and erases the user data. But like most data that is "erased", it is not gone. You can buy software for $19.99 to undelete files and data from PDAs/phone/camera cards. If the the data is sensitive to you, .357 it.

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