Report: 99% of recycled cell phones still contain owner data

Tue Feb 3, 2009 11:09AM EST

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The reports of owners purchasing used or refurbished cell phones and other gadgets and finding sensitive material on them have become so commonplace they're no longer eyebrow-raising in the slightest. Why, last week a New Zealand man bought a used MP3 player for about 10 bucks... and was bemused to find it preloaded with U.S. military records and personnel data for troops stationed in the Middle East. In December, an old BlackBerry sold at a McCain campaign garage sale for 20 dollars was found to be preloaded with a mountain of Republican donor information, emails, and more. Just another day at the flea market, it seems...

Why are all these reports popping up? Turns out they're the norm, not the exception, as the vast majority of cell phones sent in for recycling aren't properly wiped clean, with a full 99 percent of them containing sensitive material when they're gotten rid of, including personal emails and financial information and logins.

The numbers come from Regenersis, a cell phone recycling outfit that processed two million handsets last year and tested a random sampling of the phones it's received in order to reach this shocking conclusion.

The truly sad thing is that wiping a cell phone clean is for most handsets not an altogether complex operation (if you've lost your manual, try a web search for the make and model of your cell phone and the phrase "hard reset"), but many phone buyers, in the mad scramble to move to their sexy new handset, simply ignore this step.

And don't expect a recycling firm or a charity to do the wipe for you. Most firms can't afford to spend that kind of time on any given phone and simply check to make sure the phone works, not that it's clean of all data from the previous owner.

I'm not one to recommend destroying a perfectly good gadget that someone else could find useful, so please don't resort to drilling holes in old phones or crushing them with a vise. Instead, take the 60 seconds to figure out how to do a proper factory reset/hard reset on your phone, remove memory and/or SIM cards, check to make sure everything's been wiped, and then send your cleaned-out handset on to the next guy.

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  • 46 Posted by freakyangel_4_da_2000 on Thu Sep 3, 2009 4:03PM EDT Report Abuse

    I agree more people need to do this i bought a used phone from someone and well it contained personal photos on her and her then boyfriend. Even worse? Her then boyfriend is my boss. Thankfully I didn't see much before hitting delete.

  • 48 Posted by luv90277 on Thu Sep 3, 2009 7:00PM EDT Report Abuse

    There is no reason to worry about your data if you are using a reputable recycling company to recycle your phone. At our company, anything containing data is run through an industrial steel shredder, and ground down to an inch and a half. Then the material is put back into the manufacturing stream.

  • 49 Posted by mjohnrichter on Thu Sep 3, 2009 7:23PM EDT Report Abuse

    200 amps on the arc welder does an excellent job of erasing the data. Ditto for the oxyacetylene torch. For those who are adverse to firearms , torches, welders, etc clamp the phone in a bench vise and take the Sawz-All to it. You can also place the phone in the microwave oven for about 30 seconds (do this outside with an old oven as it will smell ). For those who think that a hard reset will erase the data, some resets simply remove the entry in the look up tables and the data is still present. Any competent hacker can recover the data. Enjoy the show!!

  • 50 Posted by dgburns17 on Thu Sep 3, 2009 3:42PM EDT Report Abuse

    Stupid people DESERVE to have their private information taken. Maybe if companies acutally PUBLISHED ON THE WEB the data they get from turned in phones, non-redacted, the stupid public would start getting a clue about personal security.

  • 51 Posted by spongy_78 on Thu Sep 3, 2009 9:36PM EDT Report Abuse

    I screwed up one time.. .i gave my old phone to my ( now ex) girlfriend and she found out about my past relations...ohhhhh that was the worst.. naughty messages were left... and things went from sour to trash!

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