Are Coffee Shop Wireless Squatters Becoming Epidemic?

Tue Jul 11, 2006 11:46AM EDT

See Comments (7)

Behold, the Wi-Fi wars! No, this is not users vs. hackers again, but rather users vs. coffee shops, who are sick of people buying a cheap cup of java, then squatting all day long as they use the free wireless access so common in America's coffee-serving establishments.

The problem has gotten so severe in some places that owners have had to monitor who's spending a little too much time in the shop, have had to limit service hours (no Wi-Fi during the lunch rush, for example), or in extreme cases, have terminated wireless access altogether.

A great anecdote from the (linked) Boston.com story: In Davis Square, Diesel Cafe charges for wireless -- about $14 a month -- but co-owner Jen Park said she also confronts customers who are not buying food. Perhaps the worst offenders are the people who buy coffee at the Starbucks across Elm Street, then head for the comfortable red booths at Diesel with their Starbucks cup in hand, she said. I don't think I could ever muster the chutzpah to pull a stunt like that.

What's the solution here? Even paid access seems rife with abuse, at least for those establishments who offer monthly plans, but terminating access does a disservice both to the user and, ostensibly, to the store. The whole idea with free Wi-Fi was that greater foot traffic would lead to increased food and beverage sales. And what about the customers who don't abuse the service?

Have you been a long-term Wi-Fi squatter, or bummed a wireless signal without paying for it? Tell the shrink on duty: How does that make you feel? But seriously, I'm interested in novel solutions to what is becoming a truly tricky problem. Post away!

Comments on Are Coffee Shop Wireless Squatters Becoming Epidemic?

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  • 1 Posted by ptrcleoni2000 on Tue Jul 11, 2006 1:02PM EDT Report Abuse

    why are people in the usa making such a fuss over this business they exist in almost all the countries of the world and we are about the onlyones to complain . U people who complain probably have a last minute out of the box computer with all the bells and whistles but many people work with comps that are as old as mine , 14years ,and maybe have parts of God only knows how many other comps in them . so i say stop the complaining and since it is really none of ur busyness who uses what . go mind ur busyness

  • 2 Posted by kevin_flagstar on Tue Jul 11, 2006 2:22PM EDT Report Abuse

    I think businesses should provide a "temporary" password and only allow it to be valid for 30 - 60 minutes. The password should be auto-generated and only print out on a paid reciept from that business. Starbucks has a lot of nerve charging 3-6 bucks for a cup of coffee and then making me buy my half hour of wi-fi time.

  • 3 Posted by jmseiple on Tue Jul 11, 2006 5:26PM EDT Report Abuse

    Let's see. broadband internet access $45.00 a month. A comuter the store already has. So the cost of providing this service is the price of the wirerless router.a one time expence. I think that's a good way to keep your customers very happy for not much expense.

  • 4 Posted by doughboy_30316 on Wed Jul 12, 2006 9:18PM EDT Report Abuse

    Hmmm... how do you stop a Wi-Fi squatter. Don't allow them to plug their laptops into a power outlet. Their battery wil not last forever. But on the other hand, it's not free Wi-Fi if I have to buy something from your coffee shop. Just tell the truth, you want me to buy something every hour or so to keep using your access point. Contrary to the tone of this comment, I'm not a squatter! ^_^

  • 5 Posted by shenoyp_mysore on Sat Jul 22, 2006 9:40AM EDT Report Abuse

    ...You can download some good software on the net which can controll the amount of time that a person spend on the net, and how many time he can re-join the network in a day... and so on. You can also controll the kind of sites that they vist, and block down load and chat ports. You can pretty much do anything with it, but it comes at a price. I suggest you try - http://www.vicomsoft.com/index.html

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