How to avoid a $62,000 cell phone bill

Fri Apr 24, 2009 6:16PM EDT

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It's an old story, but here we go again: One caller into a CNN TV show sounded like a man on his very last legs as he explained how a trip to Mexico turned abruptly expensive. No, "Alberto" wasn't kidnapped and held for ransom by a drug cartel. He was the victim of his cell phone carrier, who slapped him with a $62,000 bill after he downloaded a copy of Wall-E to his laptop via his cellular data card.

Alberto's not alone: Tales of multi-thousand-dollar cell phone bills are legion (I've written about several of them here), but looking through the cases you'll see a few common themes over and over again. Want to avoid getting slapped with a bill that's higher than the price of a new car? Here's some advice that every cell phone customer should keep in mind.

> International roaming is often the enemy in cases like this. Neither standard voice nor data plans cover calls when you're out of the country, and yes that includes Mexico and Canada. I've even heard of one case where a caller got a mega-bill while standing on a boat docked in Miami but which was deemed "international" until he could prove he was still in U.S. territory. International roaming rates are exorbitant and are billed by the minute (usually over a dollar/minute) or the kilobyte, so your best bet when leaving the country is to leave your cell phone at home if you can -- or call your phone carrier to ensure that international roaming is disabled so you won't be billed for accidental calls or automatic data pings like the iPhone performs.

> If you need connectivity overseas, make sure you understand the rate you're paying. $1.29 a minute is easily understandable but $0.0195 per KB doesn't mean much to many data users. That tiny number adds up quickly. Case in point: Downloading a single, simple web page like this one will run you about eight dollars. Now imagine downloading a one-gigabyte movie and you'll understand how these five-figure bills happen. Leave your data card behind!

> One strategy many travelers undertake is to buy a prepaid SIM card they can use overseas or get a cheap phone if they don't already have one that's compatible. In Europe, pay-as-you-go plans can be had that offer calls for about 30 cents a minute. If you don't have a GSM phone, you can get one at any cell phone shop for $30 or less. None of these plans require long-term contracts. You just pay for the minutes you use.

> The other major issue with big bills is going over your plan's data cap or allotment of minutes. Data's the biggie: Most wireless data plans top out at 5GB, after which you pay by the KB. The rates aren't as egregious as they are for international use, but downloading that 1GB movie after you've exhausted your 5GB of data will still run you an extra $500. Carriers allow you to check your data usage online, so make liberal use of that feature if you think you might be getting close to the cap.

> Text messages cost money, too, so think before you SMS. A Philadelphia man racked up a $26,000 bill just for texting last month... of course, he was trying to land a spot in Guinness World Records, so really he had it coming.

Comments on How to avoid a $62,000 cell phone bill

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  • 26 Posted by mjkirk12 on Thu Sep 3, 2009 7:23PM EDT Report Abuse

    To get to the theoretical lower limit on cost, go prepaid. About $0.10/minute for many prepaid carriers.

  • 27 Posted by kullman21 on Thu Sep 3, 2009 4:54PM EDT Report Abuse

    rogueist- first off, if these cell phone companies make that much in pure profit why is every single company in debt except for Tmobile. I dont think you realize how much towers and payroll alone cost for all these companies and also new technology and everything else. Example, Sprint is billions in debt, but they are slowly coming out of it. Their stock is something ridiculous like $4 a share right now. Most companies dont start making a profit off of you til the 5th or 6th month, lets not forget about how many people dont pay their phone bill and how many people cancel their service and o to another provider. Tons of factors here you just don't really know what your talking about

  • 28 Posted by eye_candy_12345 on Thu Sep 3, 2009 3:57PM EDT Report Abuse

    I have international roaming tunred off on my account, so even when I am on the border with Canada, I dont get the charges. On the texting thing, I feel it is the responsiblity of the user to keep track of. I used to think texting was pointless, but I have found a lot of times it is the most practical way to communicate. I usually use about 300 texts per month, and never worry about overages as my plan is unlimited, and have never had an issue. Most carriers offer bulk texts such as 200 for $5, 1000 for $15, unlimited for $20. If you know you're going to use them, get a package! In my case, unlimited texting is included with my iPhone data pacakage.

  • 29 Posted by yellowstlmach on Thu Sep 3, 2009 10:56PM EDT Report Abuse

    How to avoid a HUGE cell phone bill in 2 easy steps" 1. Don't be stupid! (If you are in Mexico and do not know how much the rates are DON'T USE YOUR PHONE OR DATA CARD!) 2. Don't download illegal bootleg movies while in Mexico... Or anywhere for that matter. He should have been stuck with the bill and the RIAA should be informed.

  • 30 Posted by dorphyros on Thu Sep 3, 2009 3:47PM EDT Report Abuse

    yes, last month a guy was trying to get into the record books & did accumulate a $26,000 bill but his account was immediately credited when he called because he had unlimited text messaging.

  • 31 Posted by turn_a_penny on Thu Sep 3, 2009 10:24PM EDT Report Abuse

    People just need to educate themselves BEFORE they leave the country. What idiot tries to drive a bull-dozer without asking someone HOW IT WORKS!!!!! This is on the customer! I'm glad the bill was adjusted to the true cost that the company was charged for the roaming, but come on! Stop enabling people to scream "I'm a victim!!!" Take some responsibility sheeesh!

  • 32 Posted by paulineml@ymail.com on Thu Sep 3, 2009 8:03PM EDT Report Abuse

    The guy who racked up a $26,000 text messaging bill had unlimited messaging and is fighting the bill. So, no he did not have that coming.

  • 34 Posted by foundthisone on Thu Sep 3, 2009 4:01PM EDT Report Abuse

    that's absolutly rediculous! I would NEVER pay it! Take my head for it! Anyone that would actually think that it is right charging someone even 1% of that is mentally ill!

  • 36 Posted by gfreak_008 on Thu Sep 3, 2009 4:08PM EDT Report Abuse

    Cingular or really AT&T is my worst enemy when it comes to billing, they charge for items I didn't even download. For eaxample last months bill charged me with 6 game downloads which I didn't even download, All I had to do was call them and they took it off and it isn't the first time and probably not the last. As for a $62,000 its not very surprising Companies love when there customers make mistakes because it puts more money in there pockets, Yeah they give you the big bill at first but that's really just a cover so they can lower it to what they really want but hey why not try for $62.000 I think I would If I were money Hungry.

  • 37 Posted by aricphillips on Thu Sep 3, 2009 2:57PM EDT Report Abuse

    i wonder how much it cost his provider to allow his phone to download the movie. did they have to call employees in on their day off so his phone would be able to download that movie?

  • 38 Posted by paulrosell58 on Thu Sep 3, 2009 8:03PM EDT Report Abuse

    Nonsense as far as any :"rip off" is concerned. People need to understand the risks of having a cell phone, and people need to keep their phones off when they are in a foreign country. The total profit of cell phone companies is not at all out of line. Liberals are amazing: Punish profits, punish losses, then wonder why the economy sucks!

  • 39 Posted by ikhayte on Thu Sep 3, 2009 4:23PM EDT Report Abuse

    Lol, this is crap. Good thing it only costs $0.02 per SMS here in the Philippines. =))

  • 40 Posted by loan_wolf1 on Thu Sep 3, 2009 6:55PM EDT Report Abuse

    i personly am leting my contract expire i only got a cell phone so i wouldnt be harrased by telamarketers and now they do that on cell phone i got a call about extending my warenty on my car so i let it talk till i got a person kept him on the phone 30 minutes avoiding any quistions he had with my own about cost or acting like i didnt understand him when he finily got me to tell him i own a 79 ford he got pissed off and hung up hahahahaha i loved it

  • 41 Posted by urzzia_sos on Thu Sep 3, 2009 10:28PM EDT Report Abuse

    OR U COULD GET SPRINT UNLIMITED DATA SERVICES FOR $59.99 a month....DUHHH GENIUSES!!!!

  • 42 Posted by aricphillips on Thu Sep 3, 2009 2:57PM EDT Report Abuse

    at&t-cingular is very immoral and they do not stand behind their promises. the stick it to their customers daily. usually when you do hear about any kind of bill like this it is them. at&t "we'll listen... but we really don't care."

  • 43 Posted by takrohan on Thu Sep 3, 2009 9:54PM EDT Report Abuse

    Same thing happened with me also. I have a iphone and I was out of the country for business trip.I had my phone on but whenever I received call from USA i never picked up my phone and all calls went to my voicemail. When I came back they have sent me a bill for $1800 and I have been told that if u have an iphone and if it is on internaiton roaming, once u received a call dosent matter u pick up ur phone or not u'll be charge for 1 mintue and that is how i have been charged for almost 900 minutes. Finally I paid my bill because I had no other choice.

  • 44 Posted by boluvsjo on Thu Sep 3, 2009 3:11PM EDT Report Abuse

    It doesnt cost the phone company's anymore to transmit over seas. they use a satellite, which they rent for a certain dollar amount if anyones uses the phones or not. this is thier way of raping you for your money. kinda like what the credit card companys are doing now, just rasing the intrest rates, why, because they can.

  • 45 Posted by peaceloveandhappiness75 on Thu Sep 3, 2009 8:05PM EDT Report Abuse

    In the picture on the yahoo homepage, next to the name of this post, the picture with the PAST DUE on it actually says 6,209,99 so that would be 6 thousand 209 dollars and 99 cents. Just wondering if anyone else noticed...

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