How to avoid a $62,000 cell phone bill

Fri Apr 24, 2009 6:16PM EDT

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It's an old story, but here we go again: One caller into a CNN TV show sounded like a man on his very last legs as he explained how a trip to Mexico turned abruptly expensive. No, "Alberto" wasn't kidnapped and held for ransom by a drug cartel. He was the victim of his cell phone carrier, who slapped him with a $62,000 bill after he downloaded a copy of Wall-E to his laptop via his cellular data card.

Alberto's not alone: Tales of multi-thousand-dollar cell phone bills are legion (I've written about several of them here), but looking through the cases you'll see a few common themes over and over again. Want to avoid getting slapped with a bill that's higher than the price of a new car? Here's some advice that every cell phone customer should keep in mind.

> International roaming is often the enemy in cases like this. Neither standard voice nor data plans cover calls when you're out of the country, and yes that includes Mexico and Canada. I've even heard of one case where a caller got a mega-bill while standing on a boat docked in Miami but which was deemed "international" until he could prove he was still in U.S. territory. International roaming rates are exorbitant and are billed by the minute (usually over a dollar/minute) or the kilobyte, so your best bet when leaving the country is to leave your cell phone at home if you can -- or call your phone carrier to ensure that international roaming is disabled so you won't be billed for accidental calls or automatic data pings like the iPhone performs.

> If you need connectivity overseas, make sure you understand the rate you're paying. $1.29 a minute is easily understandable but $0.0195 per KB doesn't mean much to many data users. That tiny number adds up quickly. Case in point: Downloading a single, simple web page like this one will run you about eight dollars. Now imagine downloading a one-gigabyte movie and you'll understand how these five-figure bills happen. Leave your data card behind!

> One strategy many travelers undertake is to buy a prepaid SIM card they can use overseas or get a cheap phone if they don't already have one that's compatible. In Europe, pay-as-you-go plans can be had that offer calls for about 30 cents a minute. If you don't have a GSM phone, you can get one at any cell phone shop for $30 or less. None of these plans require long-term contracts. You just pay for the minutes you use.

> The other major issue with big bills is going over your plan's data cap or allotment of minutes. Data's the biggie: Most wireless data plans top out at 5GB, after which you pay by the KB. The rates aren't as egregious as they are for international use, but downloading that 1GB movie after you've exhausted your 5GB of data will still run you an extra $500. Carriers allow you to check your data usage online, so make liberal use of that feature if you think you might be getting close to the cap.

> Text messages cost money, too, so think before you SMS. A Philadelphia man racked up a $26,000 bill just for texting last month... of course, he was trying to land a spot in Guinness World Records, so really he had it coming.

Comments on How to avoid a $62,000 cell phone bill

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  • 286 Posted by peanuthead_069 on Sun May 24, 2009 2:59AM EDT Report Abuse

    That's why I find prepaid services in the Philippines a tad better, since they offer cheap rates, although connectivity and some other issues are still there. Besides, most cell providers in the US are sleazy enough to offer Nokias and other phones with crippled software, some went so far as to render tethering, or syncing your provider-branded smartphone to a PC, taboo. I generally avoid that problem by buying a vanilla (as in unlocked) phone, and a prepaid SIM, which costs roughly less then a dollar here in my home country.

  • 287 Posted by aulanz_shaka on Sun May 24, 2009 4:05AM EDT Report Abuse

    in hawaii we have this cell phone company called hele wireless ($50 a month, unlimited calling, TXT, pix, the works) they have a wireless web for only $30 a month. I have had it since jan. and its awesome. The coverage is great and i can stay online and do whatever i want the whole day! i think everyone should go out and get something like this, its really cheap and works realy well!

  • 288 Posted by luosechi on Sun May 24, 2009 5:18AM EDT Report Abuse

    No problem at all. I use prepaid GSM both in Philippine Smart and Czech T-Mobile. Smart only allows texting in roam and calling me in another place costs the price of a local text. When I call Philippines, a text costs 5Kc which equates to 25cents US per text. For a download, it runs to the prepaid limit (however much I put in), and then stops.

  • 289 Posted by thegaytravellers on Sun May 24, 2009 7:18AM EDT Report Abuse

    cellular phone charges, overall, are a huge rip off. The "cost" that cell companies pay is as someone said, 1/347th of what they charge us. I wish Congress or the FTC or FCC would regulate the heck out of AT&T, Verizon, Sprint, TMobile, etc.....they're ripping us off everyday for MILLIONS of dollars

  • 290 Posted by hellback on Sun May 24, 2009 8:51AM EDT Report Abuse

    I live near Cleveland along Lake Erie and I have had several cases of "International" roam while driving along the lake Shore. So far my cell phone company has been pretty good about removing the charges but it is still a shock when you get the initial bill.

  • 291 Posted by internetguy@rocketmail.com on Sun May 24, 2009 10:50AM EDT Report Abuse

    Something else to be aware of: If you take your AT&T GSM phone overseas, and have it on, you will be charged for every call you receive that goes to voicemail. It's simple: someone calls you, it rings on your handset in, lets say, Kiev, you don't answer. Your handset which is registered on a tower in Kiev then forwards the call back to your voicemail number - an international call from Ukraine. EVEN IF YOU DONT ANSWER, YOU'LL BE BILLED IF YOUR PHONE RINGS. I know this from personal experience. Just FYI.

  • 292 Posted by gem_man_1 on Sun May 24, 2009 11:04AM EDT Report Abuse

    I was with ATT until my bill suddenly jumped up to over $1000 for a months use. Unfortunately for ATT it wasn't do to my useage as much to the fact that my plan got changed in one of their stores without anyone telling me. I went in to buy a charger and the young girl who rang me up, switched my plan without telling me a thing about it. I was on an old plan that had ALOT of extra minutes, I had maxed out. Three months later, I am out of minutes and my bill was over $1000 dollars..... Turns out, they had a contest on and they girl was in the running to win and slammed me to get more points

  • 293 Posted by dougwill2001 on Sun May 24, 2009 3:25PM EDT Report Abuse

    Whatever happened to the contract legal concept of the "meeting of the minds"? And why no regulation that rates be stated before one commits (as with ATM machines)?

  • 294 Posted by allenkalsem on Tue Jun 16, 2009 12:24AM EDT Report Abuse

    we have a bill that includes 5 phones, and my part of the bill was $811.16 because the guy at the verizon store told me that if i accessed the internet through wi-fi connections, that it wouldnt cost me anything..but it obviously did!! and i dont wanna pay that!! What should i do??

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