How to avoid a $62,000 cell phone bill

Fri Apr 24, 2009 6:16PM EDT

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It's an old story, but here we go again: One caller into a CNN TV show sounded like a man on his very last legs as he explained how a trip to Mexico turned abruptly expensive. No, "Alberto" wasn't kidnapped and held for ransom by a drug cartel. He was the victim of his cell phone carrier, who slapped him with a $62,000 bill after he downloaded a copy of Wall-E to his laptop via his cellular data card.

Alberto's not alone: Tales of multi-thousand-dollar cell phone bills are legion (I've written about several of them here), but looking through the cases you'll see a few common themes over and over again. Want to avoid getting slapped with a bill that's higher than the price of a new car? Here's some advice that every cell phone customer should keep in mind.

> International roaming is often the enemy in cases like this. Neither standard voice nor data plans cover calls when you're out of the country, and yes that includes Mexico and Canada. I've even heard of one case where a caller got a mega-bill while standing on a boat docked in Miami but which was deemed "international" until he could prove he was still in U.S. territory. International roaming rates are exorbitant and are billed by the minute (usually over a dollar/minute) or the kilobyte, so your best bet when leaving the country is to leave your cell phone at home if you can -- or call your phone carrier to ensure that international roaming is disabled so you won't be billed for accidental calls or automatic data pings like the iPhone performs.

> If you need connectivity overseas, make sure you understand the rate you're paying. $1.29 a minute is easily understandable but $0.0195 per KB doesn't mean much to many data users. That tiny number adds up quickly. Case in point: Downloading a single, simple web page like this one will run you about eight dollars. Now imagine downloading a one-gigabyte movie and you'll understand how these five-figure bills happen. Leave your data card behind!

> One strategy many travelers undertake is to buy a prepaid SIM card they can use overseas or get a cheap phone if they don't already have one that's compatible. In Europe, pay-as-you-go plans can be had that offer calls for about 30 cents a minute. If you don't have a GSM phone, you can get one at any cell phone shop for $30 or less. None of these plans require long-term contracts. You just pay for the minutes you use.

> The other major issue with big bills is going over your plan's data cap or allotment of minutes. Data's the biggie: Most wireless data plans top out at 5GB, after which you pay by the KB. The rates aren't as egregious as they are for international use, but downloading that 1GB movie after you've exhausted your 5GB of data will still run you an extra $500. Carriers allow you to check your data usage online, so make liberal use of that feature if you think you might be getting close to the cap.

> Text messages cost money, too, so think before you SMS. A Philadelphia man racked up a $26,000 bill just for texting last month... of course, he was trying to land a spot in Guinness World Records, so really he had it coming.

Comments on How to avoid a $62,000 cell phone bill

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  • 46 Posted by camronsmomma_07 on Thu Sep 3, 2009 3:17PM EDT Report Abuse

    heres the easiest one for you dont get a cell phone problem solved!peple complain about how they are getting ripped off ect.ect. whatever the case may me you are allowing yourself to get ripped off. stop blaming others its your choice your bill.

  • 50 Posted by arnoldvinette on Thu Sep 3, 2009 2:57PM EDT Report Abuse

    I read these stories and I just cringe. I have solved this problem by simply not having a cell phone. I use Skype on my laptop instead. Average bill is $10 every three months or so. Arnold Vinette is the CEO of the Kids Artwork Factory www.kidsartworkfactory.com. The company is currently hiring 133,000 people in the United States to collect and process kids artwork for student art album eBooks. If you know of any teenagers looking for a fun job send them here www.kidsartworkfactory.com/Employment/UnitedStates_Jobs_Eng.htm. Or the main jobs page www.kidsartworkfactory.com/Employment/Main_Eng.htm. The company has 2 million positions worldwide. 12,000 open in Canada, 33,000 in Russia and so forth.

  • 51 Posted by nytrnsplnt27 on Thu Sep 3, 2009 7:42PM EDT Report Abuse

    AN "IDIOT" LIKE THIS SHOULD NOT OWN A CELL PHONE.......I HAVE "NO SYMPATHY" FOR THE LOSER!

  • 52 Posted by ajgaylo on Thu Sep 3, 2009 2:48PM EDT Report Abuse

    It may be true that a bill for more than ( ) $1000 for a single line is a bit to much, Instead of grabbing attention to yourself and the media making everyone feel sorry for you. dial*2 (sprint) or #646(verizon) and speak to a national sales support specialist about your issue so someone can issue you a discreationary credit to your account. As for the comment about the 694% ... your numbers are highly off / we people that sell these darn cell phones would like to feed our families too. many people are required to make a network run. ex . sales support...600 persons+ at least per department per DAY, tech support, account services , sales persons, supervisors, network specialists, eag, IT department.........They would like to feed their kids to.

  • 53 Posted by joseph_kenrick on Thu Sep 3, 2009 4:41PM EDT Report Abuse

    The sms champion had unlimited sms. Get your facts straight. He didn't have to pay an extra cent. The fact that his carrier tried to get it from him says all. He knew what he was doing. For those that don't. Rest assured, you will be screwed. Download wall-e costs 26,000. Corporations know there are lots of stupid people. That's why smart people live cheap. Caveat emptor, baby. I hope they make him pay the bill. Cell phones are for email, as a last resort. Not for downloading mega files. Unless you sit in coffee shop with free wireless access. darn, for 26,000 you will probably have to sit there for days, but it's worth it. Idiots and ripoff corporations....should be a ben and jerry's flavor. cheers, suckers.

  • 54 Posted by joseph_kenrick on Thu Sep 3, 2009 4:41PM EDT Report Abuse

    The sms champion had unlimited sms. Get your facts straight. He didn't have to pay an extra cent. The fact that his carrier tried to get it from him says all. He knew what he was doing. For those that don't. Rest assured, you will be screwed. Download wall-e costs 26,000. Corporations know there are lots of stupid people. That's why smart people live cheap. Caveat emptor, baby. I hope they make him pay the bill. Cell phones are for email, as a last resort. Not for downloading mega files. Unless you sit in coffee shop with free wireless access. darn, for 26,000 you will probably have to sit there for days, but it's worth it. Idiots and ripoff corporations....should be a ben and jerry's flavor. cheers, suckers.

  • 55 Posted by cheapdave40 on Thu Sep 3, 2009 3:22PM EDT Report Abuse

    Hey folks, I'm always trying to find ways to save myself some money, and ran into a great site that is super easy to use, and it actually does what it says it will do. IT SAVED ME MONEY ON MY INSURANCE. The site is WeCompareInsurance.com, and it's free service to quickly have their computer search 100's of different insurance company's for Auto, Home, Health, Life, and Renters insurance, and send you a list of the 5 or so best quotes. Give it a shot. It only takes 4 or 5 minutes, and it really does work great.

  • 56 Posted by raviet31 on Thu Sep 3, 2009 8:29PM EDT Report Abuse

    I was billed $1.99 for every phone call I received while in New Zealand regardless of whether I answered the phone or not. Once my phone rang, even if I ignored it, i was billed $1.99, talk about a rip. T-mobile by the way. My wife finally got the charges reversed by camping out at one of their stores in the US. 1/2 hour of holding a poster detailing their scam was all it took. I had tried resolving the dispute, over the phone, for about 4 hours. It wasn't so much their fault, as T-mobile does not empower their staff to make decisions that would reduce a bill. The $26,000 bill for texting, elluded to in the article was T-mobile too, and they had "unlimited text messages." ALWAYS check your phone bill.

  • 58 Posted by korea_ted on Thu Sep 3, 2009 4:53PM EDT Report Abuse

    phone companies should have a cap, even credit cards do and they are cutthroat

  • 59 Posted by rabid_scientist on Thu Sep 3, 2009 8:25PM EDT Report Abuse

    It's doubly hard to know how much you're being charged if your carrier can't do math--after all, $0.02 dollars per KB is a LOT different from 0.02 cents per KB. See the link below (it's hilarious and sad at the same time): http://www.verizonmath.com/

  • 60 Posted by chim862002 on Thu Sep 3, 2009 3:23PM EDT Report Abuse

    These charges should be removed and cancelled by the mobile phone company. If they do not pay the fees or recoop the fees transferred to the cheating party, they should be able to repay without problems. http://www.homeremovalservices.com

  • 61 Posted by hnryreid on Thu Sep 3, 2009 4:19PM EDT Report Abuse

    IF YOU LOOK CLOSELY AT THE COPY OF THE PHONE BILL YOU POSTED IT ACTUALLY READS 6,200 DOLLARS INSTEAD OF 62,000 SO WE HAVE JUST SAVED THE POOR MAN 55,800 DOLLARS WHICH AIN'T A BAD DAYS WORK, THE ECONOMY BEING WHAT IT IS.

  • 62 Posted by joannewarren50 on Thu Sep 3, 2009 4:37PM EDT Report Abuse

    I just returned from a cruise in Mexico and the Cruise Line had a charge of $2.95 per minute when you use your cell phone on the ship!

  • 63 Posted by lkeister@ymail.com on Thu Sep 3, 2009 6:55PM EDT Report Abuse

    that guy that was trying for Guinness didn't have it "coming". He had unlimited text on his phone and it was the company's screw up. Don't go blaming him you stupid blogger!

  • 64 Posted by dapaperboy on Thu Sep 3, 2009 3:36PM EDT Report Abuse

    What an idiot! How in your right mind would you think that downloading a movie while in Mexico is a good idea? I work in the phone industry and you wouldnt believe how stupid people are. People thinking they can use their unlimited mights and weekends to call the middle east is an everyday occurance. There are a LOT more costs associated with providing service then people think, the average single cell phone tower costs a company over $25000 a year after they pay rent, maintance, city taxes, state taxes, federal taxes, home owners fees ect. As for international roaming those fees are not charged by your company but by the company that you are roaming off of. Lets be smart people and start taking responsibility for our actions instead of playing the blame game.

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