How to avoid a $62,000 cell phone bill

Fri Apr 24, 2009 6:16PM EDT

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It's an old story, but here we go again: One caller into a CNN TV show sounded like a man on his very last legs as he explained how a trip to Mexico turned abruptly expensive. No, "Alberto" wasn't kidnapped and held for ransom by a drug cartel. He was the victim of his cell phone carrier, who slapped him with a $62,000 bill after he downloaded a copy of Wall-E to his laptop via his cellular data card.

Alberto's not alone: Tales of multi-thousand-dollar cell phone bills are legion (I've written about several of them here), but looking through the cases you'll see a few common themes over and over again. Want to avoid getting slapped with a bill that's higher than the price of a new car? Here's some advice that every cell phone customer should keep in mind.

> International roaming is often the enemy in cases like this. Neither standard voice nor data plans cover calls when you're out of the country, and yes that includes Mexico and Canada. I've even heard of one case where a caller got a mega-bill while standing on a boat docked in Miami but which was deemed "international" until he could prove he was still in U.S. territory. International roaming rates are exorbitant and are billed by the minute (usually over a dollar/minute) or the kilobyte, so your best bet when leaving the country is to leave your cell phone at home if you can -- or call your phone carrier to ensure that international roaming is disabled so you won't be billed for accidental calls or automatic data pings like the iPhone performs.

> If you need connectivity overseas, make sure you understand the rate you're paying. $1.29 a minute is easily understandable but $0.0195 per KB doesn't mean much to many data users. That tiny number adds up quickly. Case in point: Downloading a single, simple web page like this one will run you about eight dollars. Now imagine downloading a one-gigabyte movie and you'll understand how these five-figure bills happen. Leave your data card behind!

> One strategy many travelers undertake is to buy a prepaid SIM card they can use overseas or get a cheap phone if they don't already have one that's compatible. In Europe, pay-as-you-go plans can be had that offer calls for about 30 cents a minute. If you don't have a GSM phone, you can get one at any cell phone shop for $30 or less. None of these plans require long-term contracts. You just pay for the minutes you use.

> The other major issue with big bills is going over your plan's data cap or allotment of minutes. Data's the biggie: Most wireless data plans top out at 5GB, after which you pay by the KB. The rates aren't as egregious as they are for international use, but downloading that 1GB movie after you've exhausted your 5GB of data will still run you an extra $500. Carriers allow you to check your data usage online, so make liberal use of that feature if you think you might be getting close to the cap.

> Text messages cost money, too, so think before you SMS. A Philadelphia man racked up a $26,000 bill just for texting last month... of course, he was trying to land a spot in Guinness World Records, so really he had it coming.

Comments on How to avoid a $62,000 cell phone bill

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  • 6 Posted by monko12105 on Thu Sep 3, 2009 7:25PM EDT Report Abuse

    There shouldn't be international roaming. It doesn't cost them anything more at all and yet they give us thousand-plus dollar phone bills

  • 8 Posted by andrade@rogers.com on Thu Sep 3, 2009 2:53PM EDT Report Abuse

    As a believer in free enterprise I usually resent government intervention. But I am happy to make an exception to fight this high tech version of piracy. Cell phone carriers are regulated enterprises which have licensed bandwidth from their respective governments. These national regulators (FCC in the USA, CRTC in Canada, etc) should set limits to roaming charges. Imposing a 300% surcharge limit to what the customer would have been charged on home territory would more than compensate the foreign carrier. Of course the FCC doesn't have authority over China Mobile, etc; but faced with the choice of being paid a regulated amount or earning no roaming fees I suspect I know what carriers will do. Or you can do what I do when abroad: make most phone calls from wifi networks whenever possible using skype on your lap top or cell phone. Same deal when surfing.

  • 9 Posted by kb7rky on Thu Sep 3, 2009 4:48PM EDT Report Abuse

    Cell phone plans are nothing more than legalized robbery...and people are still gullible enough to fall for them every single time.

  • 10 Posted by rhendizadeh on Thu Sep 3, 2009 8:38PM EDT Report Abuse

    that is just a bull ----- . so just don't answear ifyou don't the number and claim that it was a gimmick

  • 11 Posted by autmalis07 on Thu Sep 3, 2009 2:59PM EDT Report Abuse

    TIRED OF OVERPAYING FOR CELL PHONE SERVICE? MetroPCS provides unlimited local, long distance, text, email, 411, and various other services for $45 a month. No credit checks, no contracts. First month is free. I have the service and couldn't be happier. My bill is ALWAYS THE SAME EVERY MONTH....$55.58. Go with Metro and give these corperate cell giants the middle finger.

  • 12 Posted by gowytsox on Thu Sep 3, 2009 4:11PM EDT Report Abuse

    Yes, everyone is already being ripped off, but you should know the rules when you sign the contract. All these jerks trying to get their 15 minutes of fame doing this are just giving the phone companies more incentive to drop unlimited text or any other unlimited plan. Be mad at the abusers who are adding fuel to the already existing rip-off fire.

  • 14 Posted by cleverpaw6 on Thu Sep 3, 2009 3:26PM EDT Report Abuse

    This is why i have a pay as you go phone.No bills no worries

  • 15 Posted by rebelrider01 on Thu Sep 3, 2009 8:33PM EDT Report Abuse

    I would sue them so bad...i would own the company

  • 16 Posted by rebelleader22 on Thu Sep 3, 2009 8:33PM EDT Report Abuse

    Simple instructions...When you buy something and are signing a contract, read it!!! It states everything about that contract. Cost per minute. Costs for overages. Costs for everything. If you travel internationally, don't be a moron and assume you are special and your plan includes free international rates, it doesn't! Point of this, know what you have and if you don't know then ask someone who does (that would include employees of that company, not your idiot friends and family). Have a nice day.

  • 17 Posted by gjbraught on Thu Sep 3, 2009 4:09PM EDT Report Abuse

    I can tell you how to avoid a high phone bill... DON'T HAVE Qwest! We got SCREWED from Qwest!!

  • 19 Posted by plainlyspoken on Thu Sep 3, 2009 8:14PM EDT Report Abuse

    This should be illegal. If they can provide minutes free or bulk them into a package, there is no excuse other than greed, to financially rape customers just because they can. The government needs to step in and regulate this industry. My friend has a cabin in the Thousand Islands (NY) which is very close to Canada. He got a $700 bill for international charges because of his proximity to the border. He had to threaten to get a lawyer before the phone company would back down even though he provided the address which was verifiable. What's with the bi-sex spam? This site needs to be cleaned up or captcha'd, I guess.

  • 20 Posted by wright_elliott on Thu Sep 3, 2009 10:51PM EDT Report Abuse

    You know the best way to avoid a bill like this, IS USE IT AS A PHONE ONLY.....................

  • 21 Posted by chewy20002001 on Thu Sep 3, 2009 3:23PM EDT Report Abuse

    It's really not that hard to keep track of your cell phone bill / usage. However, I do think they're ripping people off with the ridiculous costs for 1kb of data, etc. So until cell phone companies are forced to be reasonable to customers (which who knows if or when that'll happen) people need to watch out. Several years ago I racked up $50 extra on my cell phone due to texting, and I thought I was being careful about my texts. Lesson learned though.

  • 22 Posted by showtimegk on Thu Sep 3, 2009 9:21PM EDT Report Abuse

    Let's look to the companies, they need to have some responsibility. They should be smart enough to know that once someone has gone over say $500, $750, $1000, they should shut off the account, and the customer can call them and figure out what happened. It's a win/win situation. The customer does not have an ugly bill that will most likely get written off anyway, and the company does not lose the usage they have to pay to the foreign towers. With unlimited plans of $100-$200, there should be NO reason a cell company should EVER expect anyone to pay over say $500 a line for extra usage.

  • 23 Posted by plainlyspoken on Thu Sep 3, 2009 8:14PM EDT Report Abuse

    I just tried to report the Bisex SPAM as abuse but--even though I'm signed in--yahoo rejects my password and keeps telling me to sign in under my own ID. Since there's no way to report the abuse, I have to come to the conclusion that this website must make money off the the Porno Spam site and has it set up so that abuse cannot be reported. Sad.

  • 24 Posted by dement2005 on Thu Sep 3, 2009 3:41PM EDT Report Abuse

    "As a believer in free enterprise I usually resent government intervention. But..." Yes, everyone HATES the evil "gu'bmint" until they find out what greedy pigs the corporations are. Remember the recent report about drug companies dumping tons of drugs (nobody knows how much) into our water supply because they "aren't required not to", as they said?

  • 25 Posted by paulnc84 on Thu Sep 3, 2009 8:03PM EDT Report Abuse

    thank clark howard, his show contacted the phone company and they dropped the bill to zero. it was on his show today

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