Most users think cell phones are too complicated

Tue Jun 23, 2009 1:20PM EDT

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You can keep your iPhone, your Pre, and your newfangled Nokia, say cell phone users: Cellular handsets have simply gotten too complicated, according a survey undertaken by British mobile phone recycling company FoneBank.

FoneBank polled UK users about their phone habits and found that the vast majority -- 61 percent -- felt that their phone had "too many unnecessary features compared to ten years ago." As an example of this, 45 percent said that they didn't even use their MP3 player (in large part, I imagine, because they didn't know how). 30 percent said they didn't care about their phone's camera.

To be sure, the latest smart phones get all the press, but old-fashioned "dumb" phones remain some of the most popular handsets available. When asked what their favorite cell phone of the past 10 years has been, the winner was the venerable Motorola RAZR, prized for its portability and, apparently, its lack of extraneous features. A full 39 percent of phone buyers said they chose what phone to buy based not on what it could do for them but on how simple it was.

Consumers everywhere remain devoted to simple cell phones. While the iPhone remains the top selling handset, Motorola's RAZR is still the #2 phone in the U.S., based on the most recently available figures from NPD (Q3 2008). While it's the only extremely simple phone in the top five, it certainly isn't alone on the market: At the time of that study, only 30 percent of phones sold had a QWERTY keyboard available. 

And simplicity is the primary selling point for a small but important part of the cell phone market, with handsets like the Jitterbug offering a bare minimum of features -- no cameras, no streaming videos -- and affordable calling plans.

What about you? Is it more important to be able to browse YouTube while you're on the bus... or be able to figure out how to make a phone call?

 

Comments on Most users think cell phones are too complicated

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  • 6 Posted by pei_dage on Tue Jun 23, 2009 6:27PM EDT Report Abuse

    Simple is easy. Well, there you go... I have a Samsung Instinct. I like using the camera, having pictures available, and being able to check e-mail while out and about. The phone seems simple and easy enough for me and I am old and retired. The internet provides entertainment, news, and allows me to keep in contact with friends at a distance without being intrusive. I find checking weather is also quick and easy. So it appears there is always plenty of room for simple phones and more complex phones to match one's livestyle. Hooray for us...

  • 7 Posted by rogueist on Tue Jun 23, 2009 6:54PM EDT Report Abuse

    Like someone else already said, to each their own. I personally like top end devices with as many bells and whistles as possible. But my dream device still does not exist - at least not in the US. I think some of the Japanese DoCoMo phones might be closer. Personally I want a nice 10mp or better camera built into the phone, and unlimited data capabilities.

  • 8 Posted by pinchbug20 on Tue Jun 23, 2009 7:43PM EDT Report Abuse

    I used to love my Razr. All of them. Especially the Razr2- V9. But when it came time for me to upgrade; ATT had come out with the Blackberry Curve. I had never owned a Blackberry & wasn't sure if I'd like it. But after having it in my hands & using it for a couple of weeks, I knew I was hooked. I can honestly say I don't think I'll ever go back to a regular phone. You can just call me a Crackberry now. I would recommend the Blackberry to anyone if you are wanting more than just a phone.

  • 9 Posted by rayvr@att.net on Tue Jun 23, 2009 10:32PM EDT Report Abuse

    Some of the worst phones on the market are hawked by cellular companies as "free" phones for a two year contract. A friend has such a phone with "an mp3 player", but you can only hear it by holding the phone up to your ear. Receiving calls is also a mixed bag, with the ringer being barely audible. YOU GET WHAT YOU PAY FOR! The two year contract is a prized contract for the phone companies, snaring customers into overpriced services.

  • 10 Posted by mike.apilado on Tue Jun 23, 2009 10:42PM EDT Report Abuse

    A phone is for talking. I still use a rotary dial phone. Hasn't failed me in thirty years, whipper snapper.

  • 11 Posted by lubbcraig on Wed Jun 24, 2009 3:20AM EDT Report Abuse

    phone call is always number one feature of a phone. But if you're gonna give me app capability then i don't want the files and folders to be named something wildly un-intuitive or in horribly inappropriate folders. LG incite and like phones are have HORRIBLE UI's and almost impossible to find features. I prefer phones like the LG CU500

  • 12 Posted by mijailh on Wed Jun 24, 2009 11:14AM EDT Report Abuse

    A cellphone that only can talk? No way I need wi-fi, 8 mp camera, gps, facebook mobile, you tube, geo tag for photos, and mp3!

  • 13 Posted by mkeith714 on Thu Jun 25, 2009 9:54AM EDT Report Abuse

    Maybe it's just me, but the iPhone is pretty simple. All the Apps I don't use I move to the second page. AND I don't think people are really having trouble getting music on the iPhone, a Blackberry, sure, but not an iPhone

  • 14 Posted by mariaandretto on Thu Jun 25, 2009 1:11PM EDT Report Abuse

    Cell phones nowadays have become way too complicated in my opinion. Honestly, all I use in my phone is calling and texting priviledges, and I have a Motorola RAZR from Tracfone. I feel that cell phone companies with contracts are such a waste of time and they add to a complicated cell phone. I love having it easy, paying thirty bucks a month and having a simple cell phone to use. As a mother, it takes a lot of stress and worries about time and money away to be with my kids.

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