Tue Jun 23, 2009 5:13PM EDT
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First they came for our puffer machines. Now they're dismantling the Clear Card system.
Or rather, dismantled. The system, which gave registered travelers who paid up to $200 and underwent a thorough background check an express lane to bypass the rigors of airport security, was suddenly shut down on Monday night at airports across the country.
No warning was given leading up to the closure: Many travelers showed up in the nick of time for their flights last night expecting to breeze through security in the Clear line, only to discover the special Clear checkpoints closed and being dismantled.
The Clear Registered Traveler program began in 2005, a project from an independent company called Verified Identity Pass Inc., but it unfortunately never made much of a splash with travelers. It ultimately registered 165,000 users, but operating costs were apparently through the roof. Here at SFO, Clear employed up to 60 workers. Now multiply that by the 20 airports in which the system was set up. My best estimate is that Clear was spending twice to three times its annual revenue on salaries alone.
Indeed, financial issues are at the heart of Clear's closure. According to a company statement, Clear couldn't reach an agreement with its senior creditor and had no choice but to close up shop.
The company has said it will not be issuing refunds... but will at least be "taking appropriate steps to delete" the personal information of its customers. That information, of course, is exceptionally rich and detailed, and it's nice to hear it will be disposed of securely.
The good news, as KTVU notes in the story linked above: Thanks to the recession, security lines at the airport are pretty short these days, even if you don't have a Clear Card to speed you through.
Join in the discussion. Here you'll see the comments in the order they were posted.
I think maybe they had too many employees. A system like that should just be a matter of info going from access point to servers. Oh well I guess its back to at least two hours before departure time.
Underwent a thorough background check an express lane to bypass the rigors of airport security...
I wonder how their creditors will feel about the company deleting their most valuable asset? I also wonder about disgruntled ex-employees who stand to make millions from the best identity theft "asset" of the century. Of course I never believed that "the cashless society" (circa 1970) would ever be crime free either.
Seems to me someone needs to learn respect not only to the customers they serve,but what about their employees?
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1 Posted by rogueist on Tue Jun 23, 2009 6:56PM EDT Report Abuse
Glad I didnt pay for this then. I was tempted to back then, when I was flying a lot more.