Fri Sep 18, 2009 12:09PM EDT
See Comments (19)
There's nothing at all exciting about the LG 150 cell phone. It's a simple clamshell with no QWERTY keyboard, a basic web browser, Java, a speakerphone, and a tip calculator. Oh, and it exceeds the safety limits for radiation as set by the Canadian government. (The US has the same limit, by the way.)
After the phone failed random emissions tests -- the first time any phone has failed them in Canada -- LG was forced to recall the handsets, with 129,000 phones affected.
And that's the catch. Canadian lawmakers ordered LG to recall the phones way back in March 2008, but it wasn't until January 2009 that the recall actually went into effect, and even then only after a second request was sent to LG that month to get the phones off the market.
The problem is that consumers were using potentially dangerous phones for close to a year, and there's really been no explanation about what went wrong with the process that caused the phones to remain on the market. For its part, LG claims it "responded immediately ... and acted as quickly as appropriately to address any issues that came up." Hmmmm, maybe the first letter demanding a recall got lost in the mail?
LG also pinned the blame for the problem on a subcontractor in China that built certain batches of the phone in question and which it says it has ceased to do business with.
According to Canada.com, cell phone recalls are quite rare: Only four cell phone handsets have ever been recalled anywhere in the world. And that's what makes this news so troubling: If this doesn't happen all that often, it shouldn't be that hard to coordinate a recall, should it? A delay of nearly a year is simply unacceptable, yet no one seems to be overly concerned about the risks that consumers faced during that time.
Anyone sense a lawsuit in the making?
Join in the discussion. Here you'll see the comments in the order they were posted.
Never heard about the recall - and I work in the cellphone industry. If a cellphone is to be recalled, it needs to be done LOUDLY - ads on TV every day saying SEND YOUR PHONE BACK....
@enfys200 You MIGHT want to read past the first few sentences to get past the QUERTY bs. (It was mentioned ONCE!) Also, don't take this so hard. It's not as if it was directed souly at you. But this is.... Take some ritalin and calm down before you have a heart attack.
I have the phone because it was the cheepo. I don't want to use a phone for photography nor entertainment. If this gives me a brain tumor, I will become the ghost of Verizon future and haunt every greedy little ----- who knew about the problem. Call me if you need a vocal plaintiff willing to do media tours.
How hard can it be for a company to coordinate a recall - when they know what you have and are always trying to sell you stuff?? This is crazy.
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1 Posted by enfys2004 on Fri Sep 18, 2009 1:09PM EDT Report Abuse
Why do I get the feeling this article was written solely so you could use the acronym "QWERTY"? Did it not occur to you that maybe a lot of people don't care if a cellphone is "QWERTY" capable or not, or if it's just a simple clamsheck that has a few extras?!? Did it ever occur to you that all some people want is a phone with which to place phone calls?!?