Mon Aug 7, 2006 2:09PM EDT
See Comments (64)
I've had so many readers email me of late with spyware problems that I figured a detailed tutorial on how to get rid of it was in order.
Got spyware? Here's how I handle infestations, step by step. (You might want to bookmark this page... just in case.)
1) Boot in safe mode. You can get to safe mode (a simplified version of Windows that disables a lot of extra gunk, possibly including some spyware apps) by restarting your PC and tapping F8 during boot. Soon you'll get a menu of options. Select "Safe Mode" (it's at the top of the menu) and wait for the machine to fully boot. The system will look funny (with a black background and larger icons, probably), but don't worry about it. This is only temporary. (Also note that some very nasty spyware applications can disable safe mode, so if you find this doesn't work, just boot normally.)
2) Run your antivirus application. This is of course assuming you have an antivirus application. You're in safe mode now, so run a full scan of your PC at maximum security levels (include the option to scan within compressed files, for example). This will probably take an hour or more, so be patient. Fix any problems the virus scan turns up. Reboot into safe mode again using the procedure in step 1.
3) Run two anti-spyware applications (or more). Not all anti-spyware apps will find all spyware infections, so you really have to use more than one. I run SpyBot and AdAware (both are free), and if you have a third application, go ahead and run it too. The more the merrier. Of course, fix anything and everything the apps find.
4) Reboot normally. (Not in safe mode.) Now take stock. Still got spyware? It's time to move along to my more advanced techniques for removing the nasties.
Continued in Part 2...
Join in the discussion. Here you'll see the comments in the order they were posted.
You made a common mistake Robert. AdAware is 100% free. Adware is not. You downloaded a program written to look like AdAware. AdAware cost nothing, and constantly scores high marks in anti-spy comparisons. My girlfriend recently registered for financial aide at a site that looked identical to the goverment site. It's domain name was Fasfa.com, where as the gov. site is Fafsa.com. The site let her fill in all her info, then asked for money to register her for financial aide. This is a common scam that everyone should be aware of.
After the countless freebie spyware programs and nothing working, I ended up getting CounterSpy featured in PC World. It works and I also use Mozilla as a browser. If I need to run Explorer, then I make sure that I run a scan at the end of the night with Counterspy.
And considering it found them in regular mode and not in safe mode makes me wonder how legitimate the program really is. Could be you could have been scammed.
what is spyware and how do viruses and parasites affect computers?
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1 Posted by robert2005post on Fri Aug 11, 2006 12:37PM EDT Report Abuse
Excellent advice, and it works, but with a twist. When I ran AdWare in safe mode, it did not detect "parasites". However, when I ran it again in regular mode, it found 6 parasites. AdWare then offered to quarantine them if I registered the program for $19.95, which I did. Another un-named service I subscribe to (at a higher price) never detected these bugs. You're right Christopher, more than one virus scanner is needed to get the job done!