Copier + Hard Drive: A Dangerous Combination

Thu Mar 15, 2007 7:04PM EDT

See Comments (319)

It sounds like a slam dunk: Put a hard drive into a standard photocopier, so (depending on the copier's configuration) you can have a digital version of anything you run through the machine. That way, if the original is ever lost, you can always run back to the backup. (I hadn't realized this, but copiers have been including hard drives for five years now.)

But now people are finally waking up to the wrinkle in this plan, which should have been obvious: What do people use copiers for, anyway? Yes, for company flyers and employee manuals, but also for tax returns, insurance cards, photo IDs, and Social Security paperwork. Now what happens when that copier gets old and is sold on eBay? Gulp. Computerworld has more of the story.

Copiers are hardly highly-secure devices, and such data could be accessed via a network connection, too.

The wake-up call is, surprisingly, being delivered by Sharp, a manufacturer of these devices. The company polled Americans and found that 54 percent of those surveyed had no idea that photocopiers stored digital versions of everything put on the glass. Count me in the majority, I guess.

What to do? Naturally, Sharp (and presumably other companies too) are promoting its newer copiers, which encrypt digitally stored copies and "virtually shred" recent ones so they can't be recovered. If you've got such features on your office machine, make sure you use them. But also remember that next time you make copies at Kinko's or another copy shop, you could be leaving behind a copy of anything you reproduce. Behave accordingly.

LINK: Photocopiers: The newest ID theft threat 

Comments on Copier + Hard Drive: A Dangerous Combination

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  • 306 Posted by artisticlargo on Thu Sep 3, 2009 2:58PM EDT Report Abuse

    In reply to post 346, actually multiple copies printed from one scan of the original where originally accomplished using RAM (Random Access Memory). This is temporary memory exactly like you have in your PC. The image is stored long enough for the copier to produce the desired amount of copies without rescanning the original. On older copier with little memory you may have noticed mutlipage documents produced one page or two at a time. It would scan the first page, print x number of copies, scan page 2 print copies etc..... this was due to the limited space to store a single page or two. The hard drive would be the economical answer to scanning a 50 page document once then printing the copies. You can purchase a 100 Gigabyte hard drive for less then a 1 Gigabyte Ram chip.

  • 307 Posted by rafael_51_2000 on Thu Sep 3, 2009 8:27PM EDT Report Abuse

    Precautions aside, what is interesting (no frightening) is how many people get on here and say with 100% certainty that no hard drives exist in any copiers anywhere and that any information to the contrary is a hoax. Never say never. They should all read post #347.

  • 308 Posted by t_forsberg@sbcglobal.net on Thu Sep 3, 2009 10:26PM EDT Report Abuse

    I've been in the office machine business since 1990 as a service tech. mostly on Kyocera and Sharp models. None of todays current models except large high end ones come with a harddrive. A harddrive is an option and only about 2% of the customers we see purchase them. They are a very high priced item, all machine come onboard ram. The same RAM that is in every computer. It is overwriten every copy cycle and can not be accessed. A harddrive works the same way, but enables the client to print large amounts of docments in one copy cylce. A client can only store docments on a harddrive when printing to the machine from a workstation and only when they tell it to stored.

  • 309 Posted by cubsprevail07 on Thu Sep 3, 2009 3:32PM EDT Report Abuse

    Sharp innovating digital multifunction security is like saying that Ford or GM innovated side-impact safety. Everyone knows that its Xerox that pioneered this technology from the time that the first digital copier was developed in Palo Alto in the 70's. Xerox's largest customer is the Federal Gov. and its no coincidence that Xerox machines have occupied the White House, Pentagon and "Air Force One" more than any single political party has occupied Washington since Truman. Xerox even equipped a Kremlin copier with a listening device (aided by a CIA "tech rep") in the 60's to gather intelligence.... and this was an analog device. Believe me, if national security or HIPAA compliance was threatened by the existence of these devices, Xerox would be the first to fix it, not Sharp or Canon or Toshiba or Konica or Panasonic or Ricoh or Mita or Kyocera or Minolta or Gestetner or any number of the other offshore knock-off's that play the "I got that technology too!" game. I love how this is finally an issue, though Xerox has had digital copiers on the market for a decade. Bring back analog...life was much easier then.

  • 310 Posted by julio_119 on Thu Sep 3, 2009 4:44PM EDT Report Abuse

    this article is missing a lot of details. If you prchase the copier from an authorize dealer when they remove the copier from site it goes through an inspection and that includes formatting the HDD. also the machine only remembers data scan into the machine, such as scan to file and efile, not copies made.

  • 311 Posted by candjdotnet on Thu Sep 3, 2009 3:17PM EDT Report Abuse

    wow - my RSM sent me this article. i'm surprised to see so many people that really have no idea what's going on. my company has been selling copiers for about 10 years. i'm new to the group, but i've been trained well. Some points to be made: 1. HDD's are standard on EVERY machine that we sell. 2. Sharp (and Xerox) aren't the only ones that have encryption. 3. My manufacturer (which will remain nameless) has offered data encryption and overwrite for several years. 4. Yes, these machines are now accessible from the network, but not just anybody is going to be able to recall images from the glass. You have to be pretty saavy. 5. Most copiers have some sort of "shredding" feature that keeps the HDD somewhat clean. 6. My manufacturer has software that will lock the copier down if SS cards, money, and/or checks are copied. Conclusion - this isn't that big of a deal. Manufacturers know how sensitive data is. Yes, the overwrite and scrambling are options, but they are still available. btw - our overwrite software goes above and beyond the Dept of Defense recommendations.

  • 312 Posted by fbouse on Thu Sep 3, 2009 3:59PM EDT Report Abuse

    There is no "wrinkle" because Northeastern Office Equipment, NY has been including the security sofware necesary to provide complete confidentiality and all necesary protection from hardware tampering. Call 1-631-845-9500 ext.238..Frank Bouse

  • 313 Posted by aidanbroderick on Thu Sep 3, 2009 2:47PM EDT Report Abuse

    Interesting for users of retail copying services, but we have 6 photocopiers in our organisation and we expect them to last for about 5 years. It's difficult to think of what will happen to them at the end of their life with us. aidan Kyiv Ukraine

  • 314 Posted by mal_segal on Thu Sep 3, 2009 7:04PM EDT Report Abuse

    This is not a new issue in the computer or copier world. What it is is a great Marketing effort on the part of Sharp to make it sound like a new discovery by them with a unique solution. In reality, this and other data security issues have been in play since digital copiers began being connected to the digital networks of many compaies in the late 1990's and since.

  • 315 Posted by johncaffo on Thu Sep 3, 2009 4:38PM EDT Report Abuse

    All digital copiers do not come w/a standard hard drive ..documents must be directed or scanned to the hard drive.or to a file if connected to a network

  • 316 Posted by xsurfgirlxxx on Thu Sep 3, 2009 10:53PM EDT Report Abuse

    Good information to know. I will now only rely on my desktop copier machine for now on! http://www.heasterlawson.com

  • 317 Posted by severebustup on Thu Sep 3, 2009 9:14PM EDT Report Abuse

    Yes, I suppose that this is a security risk, if you have the proper equipment, operating system, propritary software, knowledge and a lot of free time to build and troulbleshoot a device to actually read the info on the drive...once a copy (not a stored scanned Image) is made, the drive is re-addressed and the info is no longer 'readable'. Also, to read the drive, it would be necessary to remove it from the machine, and access with the proritary operating system (where you would find this is beyond me... since it is hard-writen into the machine in non-volitale ram chips). Also, the newest machines do what is called "write-behind", that is they write random data behind any data that is written to the drive. Tell ya what...if someone has the time, knowledge, tools, and technical expertise, they could give a crap about one copy....I know this because I work on copiers...the newest machines are ISO certified, and are used by the US Gov't and are compliant with Federal security requirements. This is really a non-issue...your PCs are far more likely to hold non-secure data, and they are much more vunerable to prying eyes. Good luck with you're theory that Hard drives on copiers are a huge security risk....I bet a dollar that the password on your PC (if you have a password) is the name of your kitty-cat, and the anti-virus, and anti-spyware is either out of date or non-existant...Lots of luck to you

  • 318 Posted by severebustup on Thu Sep 3, 2009 9:14PM EDT Report Abuse

    Hey Christopher....just another comment....get your facts straight....you know what they say about opinions......

  • 319 Posted by copierpilot on Thu Sep 3, 2009 3:29PM EDT Report Abuse

    Thats Not possible. Copiers HDDs hold up to 200 pages before starts erasing the 1st one (earlier models). Todays models have a mandatory feature /not accesible by ANYONE) of auto-erase of data so no reason to worry about this, besides theres the software needed to open a copier HDD since all Copier software is propietary and Impossible to get out of the factory itself. (Copier tech 17+years of exp). You should worry about the HDDs on your laptops though.

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