Microsoft Going to Trial Over Misleading Windows Vista Marketing

Tue Aug 14, 2007 3:19PM EDT

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When Microsoft first announced that Vista would come in a wide variety of flavors, each with different capabilities, observers cried foul. Now that decision is coming back to haunt Microsoft, as a judge has given the go-ahead for a lawsuit over the company's "Windows Vista Capable" ads and stickers. The trial starts in October.

You might have one of these on your own PC. Microsoft encouraged their use widely on computers sold before the January rollout of Vista, in order to assure consumers that the computer they were getting would be able to run the new OS when it arrived. The problem: Pretty much every PC sold got one of those stickers, leading to a number of complaints when Vista arrived. People who'd bought budget machines with minimal RAM, a slow CPU, and no graphics card soon found that they could only install the pathetic Vista Home Basic, which has few of the nifty features that made Vista even remotely enticing in the first place.

Microsoft's defense is that its "Vista Premium Ready" campaign should have made clear the differences between the Basic and Premium versions of the OS. However, in defense of the people filing this lawsuit, I saw very few of those Premium stickers in the early days of Vista... and really, "Windows Vista Capable" is awfully misleading. Why not "Vista Basic Ready"? Doesn't sound so snappy, does it...

The full lawsuit can be found here (PDF), and it is currently seeking class action status. If you bought a "Vista Capable" PC that could only run Vista Home Basic and you want recourse from Microsoft, contact the law firm representing the plaintiff by sending an email to the contact noted on this page. (Bear in mind, though: These cases are usually settled out of court, and the plaintiffs usually end up getting a coupon of some sort for their trouble. Meh.)

LINK: Judge Says 'Windows Vista Capable' Lawsuit Can Proceed 

Comments on Microsoft Going to Trial Over Misleading Windows Vista Marketing

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  • 2 Posted by theyowman on Thu Sep 3, 2009 10:06PM EDT Report Abuse

    This case has no chance. Microsoft = 1,385,154,346,634,235 Good People = 0 Advantage: Microsoft

  • 3 Posted by rogueist on Thu Sep 3, 2009 8:49PM EDT Report Abuse

    Grrr, I want a new laptop out of it... Not fair...

  • 4 Posted by johnlopes@rogers.com on Thu Sep 3, 2009 4:39PM EDT Report Abuse

    The phrase "Vista Ready" has many meanings. If your pc boots up to the Vista desktop, then that means it is "Vista Ready". Yes, even though, it will run like a pig on your pc that only has 512 of ram and an integrated videocard!!! Microsoft will win this battle. Sorry folks, maybe next time (lets hope.)

  • 5 Posted by ort1948 on Thu Sep 3, 2009 7:46PM EDT Report Abuse

    I once attempted to download XP on a new computer that came with ME 2000. It took eight days, instead of the two hours MS said. As a result of my compliant to the FTC; and my attempt to bill MS for my time, MS changed the contract. It is about time MS payed up for putting incomplete systems out; and then wanting the customer to do the "dirty work" of correcting the flaws on their own time, suffer the annoyance of not know when it is working properly, and making Gates and his cronies billionaires at the expense of the duped customer. It is a sad fact that the lawyers get all the money. However, I do not think that this case can be won because the Supreme Court has ruled that investors must prove to the court that the standards of a preponderance of evidence (the basis for civil suits) is no longer enough. The standard now, in my opinion, is the higher criminal standards of a guilty mind and guilty actions. Go, Gonzoles, Bush, and his cronies -- right.

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