Fri Dec 14, 2007 12:01PM EST
See Comments (359)
We've seen $3,000 cell phone bills. We've seen $10,000 cell phone bills. But now we've got a bill that's approaching six figures, as a Canadian man has been hit with an $85,000 invoice.
And no, it's not a computer error.
Piotr Staniaszek had been using his cell phone as a modem for his computer, thinking he was covered under his $10-a-month unlimited mobile browser plan from Canadian telco Bell Mobility. He actually caught the bill at $65,000. When he called to complain, he was told that it had hit $85,000 for the use since the bill was mailed.
The likely problem is that Staniaszek got understandably confused about what his recently signed $10 data plan covered. Such plans often cover data use on the phone itself (such as texting or using the built-in browser on the phone), but not when it's used as a modem with a PC. (Without going into extreme detail, the connection types are different, and the phone company can tell the difference between the two types of traffic.) Bell Mobility has dropped the bill to just $3,243, but Staniaszek is still fighting it. (Of course.)
Staniaszek also notes that the phone company should have notified him when charges started to spiral out of control; previously he'd gotten a call when he racked up a mere $100 in charges on his old data plan. Now his bill climbs into the thousands and no one bats an eye. I'd be peeved, too.
Remember that all cell phone plans are not created equally, and "data" has numerous definitions. Before you connect your phone to your computer, make sure you understand the charges you're setting yourself up for, and check your usage on your phone company's website periodically (especially if you're using your phone for something new) so that you don't get slapped with any financial surprises.
Join in the discussion. Here you'll see the comments in the order they were posted.
Many people simply don't bother to learn what the policies of cell phone companies are.Compounded with the fact that when one does try to read the contract it is written in the mumbo jumbo of lawyer speak.Add to that the 'packages' are not in clear language for the customer to understand and this type of problem surfaces. There is something a little sinister about the structuring of cell phone services,I would judge the companies deliberately mislead customers with complicated language,thus increasing their profits unfairly.Simple direct language would go a long way to avoiding this mess.
This is why I have a prepaid cell phone that I only use every blue moon and I've got the basic phone plan with DSL form Bellsouth/ATT or whoever they are now. Poor guy. Someone did mention that the phone company should have alerted the man about his hefty bill and I totally agree. I wonder if this is even legal? No phone company should be able to charge you that much money, I don't care what you didn't understand. It's just wrong. $$$$$Hounds that's what they are. Sick!!!
To #7.....I hope you REFUSE to pay that bill for 162.00!! YOU did not use the service. The salesman USED the service in the store, while showing you how to use the features of your phone. This is definately NOT your fault! Nor is it YOUR responsibility. I too had an outrageous bill. It was clearly not my fault, so I refused to pay. The ENTIRE bill was ereased. If it is my fault, I pay. If it is someone else's fault...they pay. I refuse to pay money for "AIR" that I did not use, that actually is over 2000% profit for them...
If the company involved is a government funded telecom company then the government should intervene. Fine example of customer service. Additionally, the agreement for service is null and void if there is not a meeting of the minds. Both parties have to understand the terms and conditions of the contract for it to be fully enforced. Contract law 101.
I was stuck with a $250 bill arising from a $25 a month plan I took out with Telus. I had intended and in effect ensured I would use the plan for only one month. Not understanding air time ceilings with the plan, being a green-horn, I allowed the air time to balloon. I would have thought Telus would have notified me of the spiraling of costs to me ...ie. have in place a notification system. They didn't. Plus they were suffering from a union strike at that time so servicing was naturally poor. I complained in writing to Telus Head Office but did not even receive a letter of response. In stead, I kept being showered with pitches to enhance my cell phone plan. I was very disappointed in Telus.
this guy just got riped off. i thought it was bad when at&t sent me a cell phone bill for $1384 for 17 days of service for calls that i did not make to states that i don't know anyone and claimed that they never make mistakes with bills and i ended having to ay it to get it off my credit. thank god i am with tmobile now
this guy just got riped off. i thought it was bad when at&t sent me a cell phone bill for $1384 for 17 days of service for calls that i did not make to states that i don't know anyone and claimed that they never make mistakes with bills and i ended having to ay it to get it off my credit. thank god i am with tmobile now
And this is why I refuse to get a cell phone. Because I don't trust any of the cell phone companies out there.
In my opinion there is a trick on company end. Every credit card company will call you if you use your cc to much in one day to verify the purchase. Phone company should do the same. Reps. most of the time don't know what they are talking about, if you call the or ask for explanation, or even help. If you speak. to fife different reps in one day you will hear 5 different opinions Reading the contract? ha, ha, ha. Each contract is written in a way to protect the Company not the client and truly for most of the people is "chines". I feel sorry the this this man an truly agree he should fight in the curt.
There should be limits on what can fairly be charged for services. I hope this company loses customers for being so deceptive and greedy.
The mobile operators are always full of antics up their sleeves. I was slapped a bill of about $2000 mid 2006 and upon complaint. Verizon my had opened my international call facilty with my consent. Obviously I had to pay since the line was tied to my sister's plan and I was leaving the United States at that time. I think mobile companies should be very explicit when people are signing up plans and regulatory bodies should also take up these cases seriously.
all cellphone providers are crooks
I would like to see how it unfolds too. Lots of schemes going on and if you don't check it out, and say something they will surely keep doing it.
umm this guys a ----- ot i mean he cant buy a normal computer
Not to even mention the binding arbitration clause that everyone has to sign as part of their service contract. What it boils down to is they want to charge you for data but they don't won't you to use it. If you don't like it.......tuff. But what the hey. There are always wifi hotspots down at the local Krystal and Skype. Oh, and a Verizon card for your laptop is only about $70 a month.
How sad... I don't see how the phone company would be held responsible when most contracts detail the internet packages as MOBILE internet.. not computer internet. there's no one here to blame but himself for not reading his contract more thoroughly.
Screw the phone companies. They have a monopoly and their charges are outrageous. They are essentially doing nothing but letting a tower sit and transmit radiowaves to collect all of their revenue. Don't give them what they want by using their data plans that will viciously attack your wallet.
there a bunch of money hungry jackels the rich get richer the poor get poorer! they let the charges get out of control to get you!
oh my god! thats all i can say......
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46 Posted by storm_in_the_teacup on Thu Sep 3, 2009 9:45PM EDT Report Abuse
Common sense is becoming less common these days v.v