eBay Will No Longer Allow Negative Buyer Feedback

2008 is bringing some interesting times for eBay. Its CEO Meg Whitman, one of Silicon Valley's most long-lived and controversy-free CEOs, is stepping down in March. Rumors of a big acquisition are flying. And now, some changes are in store for people who actually use the site to buy and sell stuff.

The big news: Come May 2008, sellers will no longer be able to leave negative or neutral feedback for buyers. eBay's rationale is that it will encourage buyers to leave more honest feedback for sellers. Negative feedback from buyers is rare because of the fear of reprisal from a seller leaving negative feedback against you out of spite.

And while this should remove the fear of leaving negative feedback against crooked sellers, longtime eBay merchants are already upset with the change, as it takes away their lone mechanism for fighting buyer fraud in the auction process. Just about every seller (including myself) has faced a buyer who refused to pay, or who just didn't understand how auctions worked, and once in a while I've hit these buyers with negative feedback. 

I can understand where eBay is coming from: Protecting buyers is critical in an auction system. But could this move backfire? eBay has historically placed more and more restrictions on its sellers over the years. Could this be the straw that breaks the camel's back? (I'm not sure it is, if for no other reason than that auction sellers really have nowhere else to go.) 

Other changes are also in the works, including the removal of all negative/neutral feedback left by suspended members, switching the time you can leave feedback from 90 to 60 days, and additional ability for repeat buyers to leave more feedback for sellers. (Today, your feedback for a seller counts only one time, ever.)

Hear the seller anger by listening in here! That's a lot of ranting!

LINK: Upcoming Changes to Feedback