Sun Feb 17, 2008 4:58PM EST
See Comments (68)
In response to eBay's recent announcement that it would no longer allow sellers to leave negative feedback for buyers, the uproar has been deafening. How deafening? So loud that a boycott has been planned, set to begin tomorrow on February 18, 2008 and run for (at least) a week.
Will it stick? As I noted in my original post, eBayers who want to auction things have little alternative to the auction giant unless they want to open their storefronts or sell at fixed-price merchants like Amazon.com.
However, a recent poll of eBay sellers showed that a full 90 percent were unhappy with the policy change (though AuctionBytes notes that no one was really happy with the feedback system before the change, either). Though, as the above story notes, "What I'm hearing from a sellers is not, can we afford to boycott eBay for a week, but rather, can we afford to continue selling on eBay once these changes roll out?"
eBay boycotts are nearly as old as eBay itself, and none of those have been effective at getting the company to change its policies. But things may be different now, as sellers appear to be weighing whether to even bother selling merchandise online at all, turning instead to flea markets and enthusiast fairs instead of wading through what many now see as a bureaucratic and expensive nightmare.
Still, eBay may be taking the threat seriously. To mitigate any ill will, eBay is offering a listing promo until the 20th (per AuctionBytes), and its new discounts for media sellers take effect on that day, too. Will people be drawn to a deal enough to overlook a few policy changes? We shall see.
Join in the discussion. Here you'll see the comments in the order they were posted.
I am also a power selling who closed my doors and am finding new residence(s) - heck, I'm only silver level, and don't sell mass produced chinese JUNK, so they don't want me anyway!
The new CEO has insulted many a Small Seller by his comments! These people are middle income America who made a little company Big! They are not Noise! These are the people who deserve more respect then given. They do the Real Work! Without them,there is no unique product to sell. Without their imagination, ingenuity and vision, Ebay would be just another company selling the same old, the same old. Yet, those unique items are now looked down upon by the new CEO as Fleamarket unwantables cluttering Ebays front page! Ebay was never Beverly Hills nor was it ever the Beverly Hillbilly's. It was just somewhere in the middle where Nostalgia Main Street America still existed.
you guys are being silly. If you decide to stop selling on ebay - then someone else will take your place in the marketplace. Bandwidth free? I will continue to buy and sell on eBay. You don't want to sell? More buyers for me.
eBay Boycott? There seems to be the makings of an WeBay Revolution! Check out what these folks have to say... https://www.thepoint.com/campaigns/subat
Once upon a time, there was this jolly red/yellow GIANT! It had a wonderful home and lots of people who loved it. It was so much fun when they all went there. People even paid IT a very lot of money just to be part of the big giant. Then... one day... that wonderful respected giant turned into this GREEDY BIG OLD FAT TROLL! We felt like we were all being punched and bitten suddenly! Darn... it made us all so sad! We couldn't believe that it could be so thoughtless and uncaring to us! We were there when it was just a wee one! It now treated us like we were DIRT! Just something for it to walk on. Well heck! We all quickly learned to get over the once respected and loved giant, and we no longer want to be in its house! We don't like playing MONOPOLY, and it was its favorite game! It thought it was "the only game in town!" Poor old fat troll... you really shouldn't bite the hand that feeds you! And those slaps in the face were more than we could take! I really did love it there! I really did respect and admire you.... Sigh.... Well, one door closes and another one opens. We've all been very busy going into plenty of them. I'm afraid you are not welcome where we're going. You are too mean and greedy, and you have a very bad attitude. Poor old troll... you’re beginning to look like a dinosaur….
Opening your post with "Foolish, Foolish Buyers" exposes the root of the problem. Why would anybody buy from someone who thinks they are foolish. The changes Ebay has made are not fair to sellers, but attitudes like yours toward buyers is what brought some of this on.
Easy solution: www.RadicalBuy.com not eBay.
I'm an eBay buyer. I don't give negs because I don't want one in return. I've encountered bad sellers who should be banned or at least given negatives, but when you read their feedback, you find that they gave every unhappy, mislead buyer a retalitory negative, so I do nothing about my dreadful experiences anymore, and I am very frustrated. I am so for this policy. buyers get negs from sellers that buyers have reported a negative with. buyers paid and then received terrible communications or service, reported it and unfairly received a negative time after time. It's just a 'get them back' option that should be removed.
Sellers were abusing the feedback system for years. Instead of giving people feedback when they were paid, which is when the buyer either fulfills or doesn't fulfill his end of deal, they would hold off giving feedback, knowing full well doing so would prevent people from being honest in evaluating the seller. Using feedback as a weapon prevented people from honestly assessing sellers, and meant that dishonest sellers could avoid getting the reputation they deserved. I think the feedback changes are long overdue!
Fox Business News Coverage: http://cosmos.bcst.yahoo.com/ver/251.7/popup/index.php?cl=6508571 Ebay Boycott Video. 123,000+ views in less than three weeks with no official You Tube promotions. http://www.youtube.com/watch?v=23TomS5--nQ Sorry Mr. Null, but it's already working. And keep your eye out at the listing numbers on Wednesday and Thursday. You will see a huge decrease. Huge.
Any Seller that's sold for more than a day knows, LIFE is TOO SHORT for NEGATIVE FEEDBACK. And yes I buy and sell, but not this week. I can remember when it was free to list an item. If they are raising the Final Fees why charge to list At All? Because they only do what makes them more money. Always on the side of the Buyer, and never anything for the Sellers who Made them. All Sellers know not to give feedback before getting feedback, because of their lousy system. What Comes Around, Goes Around. Why not make a Better System? They pay a few programmers don't they?
I have found myself reading all the comments here and on other sites and I feel helpless. Like many of you this is my main source of income. As a single mother of a young child I need the security of the business I have created. I feel feebay, as it has been dubbed, is taking that security away and flushing all of my hard work down the toilet. As mentioned we are not selling 1000's of $1 junk items for $50. We middle to small income sellers are searching for the products, taking photographs, listing and if sold shipping the items. Not to mention answering questions that most listings have the answer provided. This is a lengthly process. I have been selling for almost 5 years and this is precisely why I am unnerved by the feedback system. I can not tell you how many times I have been asked what the inseam is on a pair of jeans and I have NOT ONCE left that information out of an auction. The people that do not read the entire auction and bid anyway are the people we should fear. They are the ones who will destroy the sellers reputation. I have one thing to say about all of you that are in favor of the feedback change as you are assuming that we sellers are "getting back" at buyers by returning the favor so to speak. You are dead wrong as I have had 100's of NPB's and have left 1 maybe two Negatives. As mentioned by another it just isn't worth my time. That right there shows that the old system did not work as other sellers need to know this but ebay seems not to care about the seller in the least and that has been shown very plainly with the changes. Now what little power as a seller we had has been stripped away. Now there is nothing but the unnerving wait to see who will leave you negative feedback no matter how perfect the product you are selling. I feel I have wasted my time building a business that may be in the dumps with in a month. Thanks feebay for taking the security I worked so hard for away from me and my little girl.
when me and my dad purchased a toshiba laptop from ebay this past year we had to leave negative feedback the next day we had negative from the guy who sold us the laptop we complained to ebay but never never heard anything back from ebay so i like this policy a whole lot now i could see the other end of this that buyers could take advantage of sellers but overall i like the policy so far
I highly doubt that ebay is going to change its policy and that the boycott will continue.
as a regular buyer on ebay i know i check the feedback and if there is alot of negatives about a seller or a buyer that raises a red flag so either buyer or seller knows to beware. I wasn't aware of them not letting buyers post negative but everyone should be allowed to leave negative or postive about each sale done to alert others.
It's not just the feed back, Look at the rates unless I looked at em wrong we may be getting a nickle or a few cents back on fees, BUT EBAY is getting up to 50% on the FV fees!!!!!!!!! from 5% to 7.25% and so on...They are jacking up their profit at our expense
We are selling just part time. But we support the boycott. looking at the fees already now , we think they are excesive, no need for new increases. No buying or selling for at least a week.
to sellers: listing on eBay is like selling in your newspaper, if it's too expensive to sell with them, find another source. GRRRRRRRR, you expect buyers to read EVERY word of your auction, but you can't be bothered to do the same and make a decision about what/where is most cost effective for you to sell. you complain about the fees, and you royally complain about the buyers when they report a bad experience. If you don't get their money, you still have your product, and you can report the deadbeat bidder to eBay. we (as buyers) pay. period. we did what you asked, and if we complain, it's because the experience became bad. sellers have a BIG voice, they can nix a non-payer, but if we buyers try to warn others by reporting horrible service or crazy rudeness or being ignored altogether, sellers strike back and OUR records look bad. well, forgive us, all we did was pay you.
eBay is over. They have had a veritable monopoly for years, and now, they have crossed the line. It is clearly an issue of a large publicly traded company with limited growth in its core business not knowing what to do other than testing price elasticity. The marketing spin that they keep putting out is actually some of the most unbelievable boulderdash I have seen in possibly my 25 years in the tech business, and any other business for that matter. This Usher dude should be fired, drawn and quartered. What most folks have to understand (I am a silicon valley tech executive) is that what eBay has done is not that hard to replicate/duplicate. They have brand, but the mechanics of the system are simple to copy in software. Meg gave the company an honorable and moral image for years, but as growth slowed, and as the company started promoting large firm's business through its sites, as opposed to the regular joes who created the company, it lost its way. Plus, the pressures of public ownership cause it to seek growth every quarter as we all know, and fees are the only way to do that. They add little value for these fees. At this point, a regular person who want to sell on eBay will lose 10-20% of the sale price in zillions of fees that are stacked up both up front and final value, as well as funds transfer via Paypal. The average person selling small stuff loses way too much margin dollars to eBay now. Take a look at listings in most areas. There is little left in the way of private people trading via the tried and true auction format. Its mostly high priced stuff with Buy it Now listings. Retail has become cheaper and in many cases, more accessible. Whats even worse, is that eBay may in fact be committing fraud when it publishes its listing data. If a company artificially changes "business data" to create an impression of upside, they are in fact, committing securities fraud. Them saying that listings are up, which the layman has no way to verify, when they are most likely down, OR changing the method of counting in order to change public perception, is in fact no different than falsifying revenue. It is well known that they have done a huge amount of "Test Listings" during this period. They could in fact be creating millions of false listings without anyone knowing. Time to short eBay
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46 Posted by askmrpoon on Thu Sep 3, 2009 2:58PM EDT Report Abuse
I have stopped all selling on Ebay. The feedback policy is unacceptable. I do not depend on Ebay for my living, however I do sell coins (silver/gold) and cannot take the risk a newbie buyer stiffs me or better yet and buyer who will work the new system and screw me over. I have already listed with two other sites this week . If I do list with Ebay in the future - I will not accept Paypal and my feedback will be turned to private and I will let buyers know that I will no longer actively particiapte in the feedback system.