Some TV calibration services a total ripoff

Thu May 1, 2008 5:58PM EDT

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Be careful who you hire to come set up and "calibrate" your new TV: You might be getting ripped off by a dodgy organization and a technician that has no idea what he's doing.

That's the accusation of one frustrated Circuit City employee, who sent a letter to Consumerist outlining his experiences as a technician employed to calibrate televisions purchased from Circuit City stores (a service for which buyers pay extra). His letter, in part, says that he was told to wear blue-tinted, cardboard glasses, pop a test-pattern DVD into the DVD player, and make a few "make believe" changes to the brightness, tint, and contrast settings on the TV. The key seems to be this final word of advice from his boss: "When you're done, tell them how much better their TV looks." Someone really understands the power of suggestion. Very clever, but very evil.

Check out the link below for his full diatribe against the operation.

I'll stop short of saying that all TV calibrations are a scam. If you're wholly confused by cabling, different audio format types, and the differences between progressive and interlaced, a professional home theater installer and calibrator is probably a good idea.

But reasonably competent techies can get by with any of the retail calibration DVDs on the market. I've had good luck with The Ultimate DVD - Home Theater Fine Tuning Made Simple, but many of the DVDs like this are very similar and any should work fine. If you can manage your way around the setup menu on your TV, calibration with a DVD is a snap. The results typically show a modest improvement, worth the $15 for the disc and the 10 or 20 minutes it takes to run through the settings. Don't expect the world... but more importantly, don't pay out the nose for someone who doesn't know what he's doing!

LINK: Insiders: Circuit City's In-House TV Calibration Is A Total Scam 

Comments on Some TV calibration services a total ripoff

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  • 6 Posted by hockeyhotshot_23 on Thu Sep 3, 2009 4:19PM EDT Report Abuse

    Chris, I know for a fact that the ht installers at Best Buy have certifications from the manufactors themselves. Also, I have seen the machine that they use, and trust me, the repair bill on that machine is over $1500

  • 7 Posted by m_knopp on Thu Sep 3, 2009 7:32PM EDT Report Abuse

    If you want a real calibration it will cost you, and you need to make sure that they are either certified by the manufacturer, or even better try to find a person with ISF certification. http://www.imagingscience.com/ Personally, the picture is better, but given the quality of most sources fed into todays TVs I don't really find the high priced guys worth the expense. I am more in line with Chris on this one. Either buy a calibration disk or use the free one provided on some DVDs from THX (Star Wars DVDs and many Pixar movies have this) called THX Optimode.

  • 8 Posted by boozie515 on Thu Sep 3, 2009 3:11PM EDT Report Abuse

    Great advice Chris. Thanks for the tip on Circuit City as I was contemplating using this service; but thought that $149.00 was to much to pay for this service Your advice just confirmed my suspicions. Thank you.

  • 9 Posted by karrot_top05 on Thu Sep 3, 2009 4:47PM EDT Report Abuse

    i work for best buy and to be honest they may be a little expencive but they do work(at least ours do) ive had nothing but good comments and people coming back up to work telling me how great it looks

  • 10 Posted by karrot_top05 on Thu Sep 3, 2009 4:47PM EDT Report Abuse

    by the way best buy has certified installers specifically for calibrations

  • 11 Posted by yyzuw on Thu Sep 3, 2009 10:58PM EDT Report Abuse

    check out the guys at www.tweaktv.com

  • 12 Posted by anthony00790 on Thu Sep 3, 2009 2:56PM EDT Report Abuse

    actually i've had my tv calibrated by CC and i can tell the difference in picture. also, my TV isnt running a lot cooler. I'm not sure of anyone elses experience but mine was great

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