Dell charging some customers $50 to downgrade from Vista

Thu Jun 19, 2008 11:43AM EDT

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Dell won some much-deserved praise for announcing recently that it would continue to offer Windows XP on some of its computers even after Microsoft's June 30 end-of-life date for the operating system, pretty clearly telling the world that the relationship with its customers were more important than its relationship with Redmond.

Apparently that relationship comes at a price, though: If you're a Dell Vostro user, downgrading to XP from Vista will actually cost you quite a bit more. $50, to be exact. Though that's still a huge discount off the $300 list price of an XP Professional disc, it's annoying considering the price you're already paying for Vista if you don't plan to use it.

Various versions of Vista and certain classes of customers are offered "downgrade rights" as part of the Vista license, which legally let you drop back to XP without paying extra. Dell has said it will continue to offer the downgrade option until 2009. On most of Dell's systems, the downgrade is free.

Vostro owners are out of luck, alas, though I suppose Dell would defend the fee as a service charge for the additional work it takes to put XP on these systems. (That's a real stretch, in my mind: Computer builders "image" systems in bulk and don't actually have to go through the process of installing Vista normally, then downgrading it to XP.)

Vostro was most recently in the news when it was revealed that certain UK models had misconfigured keyboards.

LINK: Dell charging $50 for Vista-to-XP downgrade

Comments on Dell charging some customers $50 to downgrade from Vista

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  • 1 Posted by dnorton_nt on Thu Sep 3, 2009 3:45PM EDT Report Abuse

    another reason why I've purchased my last Windows PC. Next one will be a Mac.

  • 2 Posted by klacour on Thu Sep 3, 2009 4:52PM EDT Report Abuse

    Ahhh, congratulations Dell on another savvy customer relations move! What's that sound? Your customers moving onto another manufacturer.

  • 3 Posted by collarncuffsboy on Thu Sep 3, 2009 3:28PM EDT Report Abuse

    Actually, I think that is a good move on Dell's part. I just wish they had it a few months ago when I bought an Inspiron 1520 and paid an extra $125 to stay with XP.

  • 4 Posted by pcofmind1 on Thu Sep 3, 2009 8:04PM EDT Report Abuse

    Best move I ever made as a tech professional was moving all of my tech purchases from Dell to HP. Night and day in quality all-around. Now, however, with Vista being a disaster on two machines.....I'm (finally) going with the Cupertino company and hitching a ride with Steve Jobs. If you've ever tried an Apple Macbook Pro, it is a dream-machine, especially compared to the buggy, slow, crashing, virus-magnet Windows PC. I wonder how many people feel like suing Microsoft for pain and suffering. Apple = Reliable, great OS, trend-setting design.......California Cool.

  • 5 Posted by tan_alec on Thu Sep 3, 2009 9:55PM EDT Report Abuse

    Paying customers for downgrades of Vista to XP? Not a good move for Dell, not at all. Is this another move to get more money, or something like that? If it is, it's not appealing to the general public (maybe).

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