Thu Jul 31, 2008 12:48PM EDT
See Comments (1599)
In one of the most significant legal rulings in the tech industry this year, a Superior Court judge in California has ruled that the practice of charging consumers a fee for ending their cell phone contract early is illegal and violates state law.
The preliminary, tentative judgment orders Sprint Nextel to pay customers $18.2 million in reimbursements and, more importantly, orders Sprint to stop trying to collect another $54.7 million from California customers (some 2 million customers total) who have canceled their contracts but refused or failed to pay the termination fee.
While an appeal is inevitable, the ruling could have massive fallout throughout the industry. Without the threat of levying early termination fees, the cellular carriers lose the power that's enabled them to lock customers into contracts for multiple years at a time. And while those contracts can be heinously long, they also let the carriers offer cell phone hardware at reduced (subsidized) prices. AT&T's two-year contract is the only reason the iPhone 3G costs $199. If subsidies vanish, what happens to hardware lock-in? Could an era of expensive, but unlocked, hardware be just around the corner? It's highly probable.
Of course, the carriers aren't going to take this lying down. Early termination fees are seen as critical to business, so carriers are expected to look for ways to reclassify the fees (such as by calling them "rates," part of the arcane set of laws that covers the telecommunications industry). The industry is also pushing for the federal government to step in and claim oversight over the early termination fee issue, which would invalidate any state ruling. The FCC is generally more tolerant of such fees, though Chairman Kevin Martin has proposed a plan whereby the fees are decreased the closer you are to the end of your contract.
The FCC may also buy the argument that, since carriers are nationally based (and consumers can use their phones anywhere in the country), that a single policy should apply across the nation, rather than creating a patchwork of legislation that could lead to confusion and chaos caused by having 50 different policies.
Is the early termination fee dead? Not yet, but it's looking a little haggard.
LINK: Sprint early termination fees are illegal, judge rules
Join in the discussion. Here you'll see the comments in the order they were posted.
It's about darn TIME! These phone companies were free to to with the consumer as well as they pleased. I have T-Mobile and there is insufficient coverage in many places that I travel. Now I can switch over to another company that has better coverage.
What a dufus. You had the option to walk away from AT&T when they aquired Cingular. Read the fine print next time!
Its about time. thank you Judge God Bless you, now you Cell Phone Company bandits how does it feel to be on the other side of the fence.
HURRAH !!! Now what we need is for other states to follow suit. Can't wait to dump US Cellular !!
Screw the cell phone companies just like they do to every customer every day. These fees are ridiculous. The phones will come down in price as long as people need thema nd there is competition. I would imagine that the cell carriers could greatly reduct their pricing if they would reduce executive pay.
Does this only apply to phone carriers in California?
I think it's great, why should I have to stay with a company if they are giving me horrible service just because I'm afraid of a big term fee. It is just another way to big companies to steal our money yet provide subpar service, they need to ban it nationally
GREAT NEWS. THOSE darn VULTURES. NOW MAYBE SOMEONE WILL DO SOMETHING ABOUT ALL THOSE darn BANK FEES.
This is great!! Even if I sign a contract, what if after having the phone I decide it's not working out for me for what ever reason, I have the right to end it and go on...
i work for a cell phone company (Cell South) and we find as many ways to rip off the customer as possible. Because of this, we're raising each plan 10 dollars.
I have at&t and have been with them since 01 or somewhere around there. Hey I like getting new phones every couple of years and if there's no contract I bet they'll make us pay for the phones that we used to get free.
Unlocked phones will become more expensive, but I rather do that than getting stuck in a contract.
This is great news for all of us. I am with Sure West and they are not very good. My phone will not even work in my own home. Anyway, Verizon purchased Sure West and gave me th option in August to opt out without cancelation fees. I am going to T-Mobile I guess. They are all the same.
Just another foolish ruling from a judge in California. Thanks for nothing.
they should have this happen for verizon too in MA
I cant wait until this law sweeps the country.
Its great! I understand that early cancellation fees are a protection for customer retention and it enables companies to discount the hardware...which is fine! However, what I think is an abuse is making changes during your contract resets and extends the length of the termination date by re issuing a new contract. This isnt a car or real estate transaction! This isnt a refi! So why reissue a new contract? It makes no sense!!!
I own 4 stores in Chicago and "The Early Termination Fee" is why you get major discounts on your phones when you SIGN a 2 Year Contract Agreement.
The cable/satellite companies can't be too far behind?
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6 Posted by ronherrmannsr@sbcglobal.net on Thu Sep 3, 2009 8:50PM EDT Report Abuse
i have no celli because of the contract attached to each purchase. my daughter has one with boostmobile with na termination fee so it can be shut off at any time when needed. like a stolen phone. i would rather buy a phone on the open market then use the carrier of my choice. this will increase the compition and make for better service like what haps with cable. bad service WE should have the choice to change.