Left on the Plane: My Palm Treo 700p

Tue Jan 15, 2008 11:14AM EST

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I'd just landed at New York's LaGuardia Airport after a long week at CES—I was tired, cranky, and anxious to get home. If only I'd taken a last look at the seat-back pocket before I walked off the plane...

It actually took me a few days to realize my Treo 700p was missing; my iPhone is my everyday phone, and I only use my Treo for business calls and as a wireless modem on my MacBook Pro. Looking back, I remember futzing with it before takeoff on the plane back to New York, and I probably stuck it in the seat-back pocket in front of me...and left it there.

Leaving a gadget on the plane is getting to be a pretty common occurrence, especially as more and more of us juggle multiple devices while we travel. The New York Times had an interesting story about lost (and, as the story notes, rarely found) gadgets in planes, taxis, and hotel rooms, and I've even blogged about the plight of a Shiny Shiny editor who left her iPod, complete with 3,000 songs, on a plane in (you guessed it) the seat-back pocket. 

Unfortunately, the chances of getting my Treo back look pretty slim. I visited Continental.com and filled out a form with my flight number, seat assignment, and a description of my phone. The site says that Continental baggage agents will keep on the lookout for 30 days; if they find it, I'll get a call, but if not, I probably won't hear back.

Of course, I was also worried that someone might happen upon my Treo and start burning through minutes and plowing through my e-mail accounts (luckily, I don't have much in the way of personal documents on my phone). A quick call to Sprint eased my mind; the representative turned off my Treo's voice and Internet access, and I also learned that the phone hadn't been used since I'd lost it. Phew. That said, I'll have to continue paying my Sprint bill.

So, what's the moral of the story? Make sure to check that seat-back pocket (or back seat of the cab, or the drawers in your hotel room) for loose gadgets before you go on your way. If you've already walked off the plane and realize you've left a gadget behind, you'll have better luck if you're still in the security area, the Times notes; once you go past the security checkpoint, good luck getting back in. If you've definitely lost your phone, call your carrier and ask them to shut off your phone's voice and Internet service, pronto. And if you haven't lost your smartphone yet, engage the password lock (look under your security settings); that way, if you lose your phone, your private info will be (somewhat) protected.

Finally, there's the question of cell phone insurance—is it worth it? Depends; a $500 Treo might be worth the $5/month insurance fee, although as this MSNBC.com story notes, there may be a deductible ($50), and in the case of a lost phone, you might be facing a long wait between filing a claim and getting a replacement (which may be used or a different model altogether).

Anyone else out there lose a cell phone (or another gadget) on a plane? Tell us your story.

Comments on Left on the Plane: My Palm Treo 700p

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  • 6 Posted by philipberne on Thu Sep 3, 2009 8:09PM EDT Report Abuse

    Hey Ben, I lost my Treo 700p a little while ago, and it wasn't that bad. I had insurance with Sprint (a 3rd party handles, actually) and they had a form online. Once I filled it out, it was probably a week or so to replace the phone. Best part was that they gave me a Treo 755p. There is a $50 deductible, but it was definitely not a difficult process.

  • 7 Posted by momofhiagirl on Thu Sep 3, 2009 7:25PM EDT Report Abuse

    I have had cell insurance since the first day with Sprint(Nextel then 8yrs ago) and let me tell you it has came in handy many of times. cell phones have been ripped off and broke dropped kids threw on the floor ect. and seeing that Sprint is one of the most expensive plans out there, their phones are too. Well worth the money it can get expensive seeing that Sprint just raised theirs up from 4 to 7 a month. Also if you ever change your plan make sure your customer rep transfers the plan to your new plan if not once you hang up it is a B**** getting it back on.

  • 8 Posted by netyahnetoo on Thu Sep 3, 2009 7:36PM EDT Report Abuse

    I left my Treo in the back seat pocket on a US Airways shuttle landing in Boston - it was late, I was in first class, fell asleep and forgot I put it the seat pocket - I called US Airways immediately both Logan and LaGuardia L&F (the plane goes back and forth between LaGuardia and Logan). US Airways holds items at the gate for ~ 24 hours then sends them to the central lost and found - I must of called the L&F and the gate people with my Flight # at both airports 10 times .... "no.. we have seen any phone like that" - Moral of the story - you leave a Treo-like phone on a plane - kiss it goodby. The cleaning people know where to look.

  • 9 Posted by michaelairhart on Thu Sep 3, 2009 7:17PM EDT Report Abuse

    I am surprised that no one mentioned "Stuff Bak" http://www.stuffbak.com/sb/default.aspx It should increase the chance of getting it back.

  • 10 Posted by underwaterdreamer on Thu Sep 3, 2009 10:28PM EDT Report Abuse

    I happen to work for an airline and we find gadgets all the time. Make sure you have your name and a good phone number on the item (not the items phone number, but another contact number). I have found amny cell phone PDA's and other expensive items, and I go out of my way to locate the owner. I have even called the cell phone company from the cell phone to alert the passenger. Not everyone out there is a thief, so do your part and label your items... just in case.

  • 12 Posted by wilbrewsaugh on Thu Sep 3, 2009 10:45PM EDT Report Abuse

    In 2006 I flew into Maui and left an expensive digital camera under the seat in front of me. After reaching the condo, I realized what I had done and immediately returned to the airport and reported it. Nothing was turned in, and even after reaching Los Angeles a week later, also reported the loss. I waited a period of time, then I submitted a claim to my homeowners insurance company and got a reply that my claim was denied on the basis of "misterious disappearances and/or misplacement of personal property". I had to replace the camera mmyself.

  • 13 Posted by ags898 on Thu Sep 3, 2009 2:47PM EDT Report Abuse

    I know the feeling. A couple of years ago I forgot my Palm Pilot on a flight from Houston to Miami; I checked with American Airlines Lost and Found but no luck. A few days later while flying down to the Caymans, I stopped by Miami International Airport's Lost property office and likewise no luck. I replaced the devise and always make sure to keep it in my carry on baggage. I'm pretty sure if you loose anything on an airplane it's lost forever. We need to be more protective of our gadgets.

  • 14 Posted by kywildturkey on Thu Sep 3, 2009 4:55PM EDT Report Abuse

    First thing I would have done is call the phone...someone would have answered and then offer them reward to return it.

  • 15 Posted by jhofve on Thu Sep 3, 2009 4:34PM EDT Report Abuse

    Years ago I left my Walkman (high tech at the time!) under the seat on a plane. It was labeled with my address and I did file a report, but didn't expect to get it back, since that particular plane was flying on to Costa Rica. To my surprise, 3 weeks later I got a call from the Sacramento Airport saying they had it! A quick trip to the airport and we were reunited.

  • 16 Posted by azanga on Thu Sep 3, 2009 3:00PM EDT Report Abuse

    I've lost two things while traveling. The first was my collection of minidiscs. I was on my way to Europe, flying through Pittsburgh and left them in the seat pocket. Luckily I still had my MD so I could listen to the one disc that was in there the rest of the trip. Needless to say, I never got those back. The second thing I lost was my journal. Not only was that found, but it was returned to me, at the expense of the finder, to my address in Greece where I was staying for the summer. I guess my random and rambling thoughts are worth less than Sony minidiscs.

  • 17 Posted by jtfochtxp on Thu Sep 3, 2009 4:43PM EDT Report Abuse

    If your a kid owner you know how hard it is to keep track of your kids. Well in the techie world, we're all trying to keep track of our "oh so" precious devices. With that being said, understand this, you are oh so foolish if you even contemplate placeing your eletronics in an airplane seat or in any back pocket for that matter. NEVER EVER trust anybody with your electronics, only you can protect them.

  • 18 Posted by shadow_cow36 on Thu Sep 3, 2009 9:15PM EDT Report Abuse

    I often "misplace" my electronics but I don't think I'd ever lose them. I don't usually put my stuff in the pocket, but thanks for the tip. If I ever did lose them I think I'd freak. OUT. My phone isn't really a smart phone, but its always in my pocket. I can tell if its not in there, because it has this huge key chain coming out from it, I look down, and if its there, phew, I didn't lose it, if its not, uh oh better go look. I find it to be useful.

  • 19 Posted by ghagedsr on Thu Sep 3, 2009 4:08PM EDT Report Abuse

    I carry a small nylon bag with me, a plastice store bag also works. Anything I use on the plane goes in the bag, even I forget 1 item that fell down or even on the floor if I have the bag I know i am all set

  • 20 Posted by blgird00 on Thu Sep 3, 2009 3:09PM EDT Report Abuse

    You stupid holier-than-thou mother----- ers. YOu've all lost ----- .

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