What the Virgin Mobile-Helio deal means to you

Fri Jun 27, 2008 10:45AM EDT

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Bittersweet news for Helio subscribers today: Yes, your high-end handsets and 3G service will keep on keepin' on, but Helio stores and even the brand itself will probably go bye-bye.

Virgin Mobile confirmed Friday that it would buy Helio, an MVNO (or "mobile virtual network operator") that's been burning through cash at a ferocious rate, for about $39 million in stock. If all goes according to plan, the deal will close this fall.

So, what does this all mean to Helio subscribers? Basically, it's a new lease on life for your phone.

Helio, which had been teetering on the brink after losing more than $300 million last year, looked like it was about to suffer the fate of such failed MVNOs as Amp'd Mobile and Voce Wireless—and in the case of Voce, subscribers literally woke up one morning to discover that their phones had gone dead.

But the sale to Virgin Mobile means that your Ocean, Drift, Fin, or other Helio handset will keep working for the foreseeable future—and yes, Virgin Mobile seems intent on keeping 3G service and GPS features intact.

And while Virgin Mobile has been a pre-paid service up to now, the carrier says it's looking to Helio to make a move into the post-paid market—so no, Helio users, you won't have to switch to a pre-paid plan. (That said, will Virgin start offering Helio handsets on a pre-paid basis? We shall see.)

Now, if you liked mingling at your local Helio store, you'll probably need to find a new hangout. According to the press release, Helio "will make significant cost reductions," including cuts in "distribution and headcount"—and that means store and kiosk closings (not to mention layoffs).

Also, Virgin Mobile says it plans on "centriliz[ing] the Helio offerings under the Virgin Mobile brand," which sounds like we'll soon be seeing the Virgin Mobile Ocean 2, not the Helio Ocean 2.

Still, the news could be a lot worse—indeed, my own predictions were a lot more dire than what actually ended up happening.

Helio users—what do you think of the news? Relieved, or disappointed?

Related:
Virgin Mobile to buy Helio for $39M [AP via Yahoo! News]

 

Comments on What the Virgin Mobile-Helio deal means to you

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  • 1 Posted by weirdalyankovick on Thu Sep 3, 2009 10:42PM EDT Report Abuse

    Well whatever you do do not get virgin mobile they will over charge the *----- * out of you as they did with me I buy a $20 Top-Up card do not use my phone at all (or let anyone else) and magically where did my money go nobody know I complained to the network operator sprint and they straightened it out and sprint even gave me a Palm Centro (courtesy of Virgin Mobile of course) and 2 months free service (and no contract yay!) so all you v mobile subscribers it is only a matter of time before they screw you.

  • 2 Posted by sk8erfreak540 on Thu Sep 3, 2009 9:25PM EDT Report Abuse

    man that sux i just i can still get helio ocean and get the same unlimited talk/txt/web and other great stuff when i join virgin mobile and when i get a job 2 aford that plan

  • 3 Posted by legweb215 on Thu Sep 3, 2009 6:48PM EDT Report Abuse

    I have to agree with WeirdAl, VM is a horrible company to deal with. When I was sent a defective phone, they told me o sed it to the origional manufacture.....sems resonible, but while it took weeks to get it fixed, I was still being charged even during the down time.After spending hours on the phone working my way up the customer service chain, they were only going to offer me a maximum of 75mins for my troubles. I ended up dropping my service with them and swiched to t-mobile for the time being.

  • 4 Posted by hellsing4hire on Thu Sep 3, 2009 4:18PM EDT Report Abuse

    I agree with ph_majelin2 about Virgin Mobile. It's a great company. I've never had any problems with them. Their plans are fair. I have gone months without topping up and yes, the Sugar Mama thing is awesome. Their phones are great too. I paid $20 for my Oystr phone and it works beautifully! I can use my phone in places that my friends can't--and they all are paying $80 a month and using $50 phones from other non-prepaid phone companies. I can't see myself using another phone company, though it will be interesting to see what buying Helio will add to the mix.

  • 5 Posted by seatown88 on Thu Sep 3, 2009 9:11PM EDT Report Abuse

    Virgin Moblile has been great for my family. We used to pay so much more for less. I truly have never had and issue. Auto top up.....easy. if you want to drop 30 bucks on a new phone every year you can and there is no contract. Wish more companies were like Virgin

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