Angry iPhone 3G user to Apple: See you in court
Thu Aug 21, 2008 1:34PM EDT
See Comments (27)
An Alabama woman has filed a class-action lawsuit against Apple over the iPhone 3G's reception woes—and judging from the number of complaints I've been hearing about the new iPhone, she may end up with plenty of company.
According to AppleInsider, Jessica Smith of Birmingham, Alabama filed the lawsuit on Tuesday, and she accuses Apple of false advertising for claiming that the "defective" iPhone 3G is "twice as fast at half the price."
In the suit, Smith complains that her iPhone 3G suffered from an iffy data connection "immediately after purchase"—and indeed, if you check out the comments on my recent post about the iPhone's iffy reception, Smith isn't the only one.
Apple has finally admitted—tersely—that a software patch released Monday (iPhone software 2.0.2, to be exact) was intended to "improv[e] communication with 3G networks." But from what I'm hearing, many iPhone users are still suffering from poor 3G reception and dropped calls after installing the patch.
For my part, my iPhone 3G was working fine until I installed the update; now, my handset keeps flipping to EDGE mode in areas where I'd previously been getting a 3G signal, Web pages are taking longer to load, and e-mail trickles in at a snail's pace. (Oh, and another thing—remember those hairline cracks appearing in some iPhone 3G cases? I've got one now, too.)
OK, so is Smith just being greedy by filing a class-action lawsuit? Maybe, maybe not, but I can understand her frustration.
Speaking purely as a user who spent $299 on a new iPhone, I'm pretty annoyed that its key new feature—3G—is on the fritz, and I'm even more annoyed that Apple seems so reluctant to communicate its with loyal customers.
Well, given that iPhone users may soon be banding together for a lawsuit, it looks like Apple (or its legal team, at least) will finally have to sit up and listen.
Related?
Class action suit claims Apple deceived over iPhone 3G speeds [AppleInsider]
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Comments on Angry iPhone 3G user to Apple: See you in court
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7 Posted by pwdrskir on Thu Sep 3, 2009 8:22PM EDT Report Abuse
Apple is in it to make money and will hose down its “loyal customers” just like any other major corporation. Put the “pipe” dream down; Turn on, Tune in and Wake up!
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8 Posted by avellanetmc on Thu Sep 3, 2009 2:59PM EDT Report Abuse
I have had no problems with my Iphone so far, maybe some states. So far I am very happy with mine. P.S. no craks !!!
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9 Posted by amarkon895 on Thu Sep 3, 2009 2:52PM EDT Report Abuse
she has all the right in the world to file a suit, but you dont know if its the 3G network thats not working or the EDGE network is doing something weird or whether it really is Apple's problem. Until that question is answered she cant make a legitimate argument, no one can complain, and its going to be a while before any one gets payed money, an update comes out or something gets replaced. just pitching an idea.
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10 Posted by amarkon895 on Thu Sep 3, 2009 2:52PM EDT Report Abuse
she has all the right in the world to file a suit, but you dont know if its the 3G network thats not working or the EDGE network is doing something weird or whether it really is Apple's problem. Until that question is answered she cant make a legitimate argument, no one can complain, and its going to be a while before any one gets payed money, an update comes out or something gets replaced. just pitching an idea.
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11 Posted by amarkon895 on Thu Sep 3, 2009 2:52PM EDT Report Abuse
she has all the right in the world to file a suit, but you dont know if its the 3G network thats not working or the EDGE network is doing something weird or whether it really is Apple's problem. Until that question is answered she cant make a legitimate argument, no one can complain, and its going to be a while before any one gets payed money, an update comes out or something gets replaced. just pitching an idea.
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12 Posted by boogielightbulb on Thu Sep 3, 2009 3:11PM EDT Report Abuse
Okay I understand if your upset with the company but I don't think it's neccesary to sue them for that
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13 Posted by tehawsomeness on Thu Sep 3, 2009 9:59PM EDT Report Abuse
my iphone works perfectly service wise. turn off the 3g!!! i always have 5 bars with edge
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14 Posted by armanmailian31 on Thu Sep 3, 2009 2:57PM EDT Report Abuse
you guys are idiots Apple doesnt care about this they have plenty of happy customers and everyone in Los Angeles has an iphone so many people.
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15 Posted by wcinvest on Thu Sep 3, 2009 10:42PM EDT Report Abuse
I would hope that she can't return the phone...otherwise a class action lawsuit is somewhat absurd. Furthermore, anyone interested in a high tech gadget like the iPhone should now that tech companies like Apple, Intel, Microsoft often exaggerate/mislead when marketing to the public. Considering an iPhone with internet access would cost over $2000 in a two year contract, that makes it a poor value for someone who is going to be mostly talking on the phone and texting. I'm lucky that I don't have to pay for my cell phone service but I'd like to see a company offer 10 hours of web browsing, 200 text messages and 400 minutes plus free nights and weekends for $40 per month.
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16 Posted by ssicctv on Thu Sep 3, 2009 9:38PM EDT Report Abuse
I wish someone would make a cell phone that would simply equal "land-line" reception! No need to put all the "kids crap" on it. I don't want my MTV, play stupid video games, take crappy pictures, listen to music, wash my windows etc! I want clear reception first and foremost! Email and internet capability are nice, but come in second to basic telephone RECEPTION! DUH! The company to manufacture a reliable cellular telephone" that you can actually clearly listen and "talk" on will earn my business. Am I the only one out there that desires this? We should have a class-action suit against continual dropped-calls and poor reception.
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17 Posted by rhb24 on Thu Sep 3, 2009 8:38PM EDT Report Abuse
All I have to say is... AHAHAHAHAHAHAHAHAA. That's what ya'll get for buying Apple's hype (once again). It's really too bad that the collective world's panties go soaking wet every time Apple brings out a new "improved" product. It really helps hide the fact that their products turn to ----- after a year, if they even work to begin with.
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18 Posted by lkhahn on Thu Sep 3, 2009 6:55PM EDT Report Abuse
Millions upon millions sold and a very few comments or complaints. From my understanding, if the phone isn't working, take it to the local ATT. Mine works fine..all aspects, 3G, everything else. ----- ----- ----- .. You read about this stuff, and all the other little items. If you go to Balckberry columns, you see basically the same people with similar problems. Then some columnist, "with nothing better" to do decides to chime in. I'm sick of the whiners. Go buy something that isn't getting a Cell Phone complaint! Good Luck finding one if any! try being positive about something. Like....Hey I can afford an Iphone! Sheez!
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19 Posted by jnmsc8 on Thu Sep 3, 2009 4:37PM EDT Report Abuse
hey maybe steve jobs will give everybody another $100 rebate to spend ...
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20 Posted by nenehaddad on Thu Sep 3, 2009 7:35PM EDT Report Abuse
Good job to that woman. I have a 3g iphone and I'm about to return it next week. I have a 30 days trial and I been having problems with it every day since I bought it 10 days ago. The blame goes to apple not att. My friend has att and he had 3bars on his 3g ATT tilt where as my iphone had 0 bars. Apple need to learn their lesson because the only thing they like to do is rip people off left and right.
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21 Posted by faithlessmcmb on Thu Sep 3, 2009 3:58PM EDT Report Abuse
i think shes being a total and complete ----- . its brand new. does everyone in the world expect things to be just perfect? wake up america. you are completely ----- retarded. i hope she loses her lawsuit. god darn rednecks. i should sue her for being such a dumb ----- !
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22 Posted by faithlessmcmb on Thu Sep 3, 2009 3:58PM EDT Report Abuse
EVERYONE SHOULD JUST GO KILL THEMSELVES. quit ----- ing about products. =/
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23 Posted by netwizard2003 on Thu Sep 3, 2009 7:36PM EDT Report Abuse
THIS GOES TO EVERYONE - STFU !!! IM TIRED OF HEARNING THE darn ARGUING!
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24 Posted by foampositz on Thu Sep 3, 2009 4:01PM EDT Report Abuse
Suing the wrong person. Apple makes the product, and you pay ATT for service. Therefore, any problems with service defaults to ATT.
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25 Posted by hpedraz1 on Thu Sep 3, 2009 4:21PM EDT Report Abuse
Its the crappy 3G network that ATT has rolled out to blame, Verizon has been running 3G for years. Cant wait for iPhone to roll out on Verizon and use it, how it was meant to be used.
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6 Posted by firdaus_19872003 on Thu Sep 3, 2009 4:00PM EDT Report Abuse
thats right.i believe all the iphone user also do the same if they know how to claim back to apple. i want buy a iphone but for this situation my instint to buy is low.wait and see..