Verizon apologizes to Obama for "unauthorized" snooping

Fri Nov 21, 2008 9:05AM EST

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The carrier says it put "a number" of employees who accessed the President-elect's (inactive, luckily) personal cell phone account on "immediate leave" while it investigates the breach. 

According to a statement from Verizon Wireless reps, the account in question was for a "simple voice flip-phone," so we're not talking a BlackBerry with sensitive e-mails or anything. Still, as this AP story notes, anyone with access to Obama's cell phone account (which had been "inactive for several months," according to Verizon) could have seen who he called, when he called them, and how long the conversations lasted.

The carrier said it's investigating which of its employees had authorization to access Obama's account; those without the proper authority will "face appropriate disciplinary action"—like getting fired, I'd hope.

Verizon apologized to Obama and said it will "work to keep the trust our customers place in us every day"—and indeed, Verizon has its work cut out for it, as apparently not even the future POTUS could count on his private phone records staying private while he was a Verizon Wireless customer.

And as All Thing Digital points out, the news only bolsters the argument for Obama to give up his beloved BlackBerry before taking over the Oval Office.

Related:
Verizon staff had unauthorized access to Obama's cell (Reuters)

Comments on Verizon apologizes to Obama for "unauthorized" snooping

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  • 1 Posted by tigerjap7 on Thu Sep 3, 2009 10:09PM EDT Report Abuse

    In general we need a way to protect customer records. I had two similar experiences and the individual worked for a telecommunications company that got my records. In addition, I was receiving blocked caller id phone calls. Later I was stalked and had to change my cellular number and carrier. The police in the town where I lived where not able to trace how but they did warrant for this persons cell phone records to verify. I hope Obama receives additional mail in support of placing more regulations with telecommunications and the internat that support the customer and not expose to threaten them. It is quite scary. I hope they discipline these individuals as well.

  • 2 Posted by kjluio789 on Thu Sep 3, 2009 4:52PM EDT Report Abuse

    We should all at least have a password on our account. You can ask your Verizon customer service rep to apply a password. Only trouble is I don't know if next time you call in the rep has the password displayed on their screen or if they type it in for a blind match. At the very least they should have it typed blind before access is allowed to the account. That would keep low level customer service people out of the account records.

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