Fri Nov 21, 2008 9:05AM EST
See Comments (2)
The carrier says it put "a number" of employees who accessed the President-elect's (inactive, luckily) personal cell phone account on "immediate leave" while it investigates the breach.Â
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We should all at least have a password on our account. You can ask your Verizon customer service rep to apply a password. Only trouble is I don't know if next time you call in the rep has the password displayed on their screen or if they type it in for a blind match. At the very least they should have it typed blind before access is allowed to the account. That would keep low level customer service people out of the account records.
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1 Posted by tigerjap7 on Thu Sep 3, 2009 10:09PM EDT Report Abuse
In general we need a way to protect customer records. I had two similar experiences and the individual worked for a telecommunications company that got my records. In addition, I was receiving blocked caller id phone calls. Later I was stalked and had to change my cellular number and carrier. The police in the town where I lived where not able to trace how but they did warrant for this persons cell phone records to verify. I hope Obama receives additional mail in support of placing more regulations with telecommunications and the internat that support the customer and not expose to threaten them. It is quite scary. I hope they discipline these individuals as well.