"Small Number" of iPod Touch Screens Faulty

Thu Sep 20, 2007 3:59PM EDT

See Comments (108)

Apple has admitted that a "small number" of the screens on its new iPod Touch have trouble displaying dark images. Now let's see if Cupertino takes the next step and replaces the glitchy Touches free of charge.

In his review of the Touch, Wall Street Journal tech guru Walt Mossberg notes that some "early" units of the Touch (although not his pair of review units, apparently) suffered from faulty screens; indeed, I could barely make out the dark scenes in "The Hunt for Red October" on my test Touch, and several other reviewers have pointed out the problem as well. Mossberg reports that Apple has admitted to the problems, adding that only a "small number of units" were affected and that the issue is "being remedied."

I'm glad to see that Apple has owned up to the Touch's bum screen (or at least, to the "small number" of Touches with faulty LCDs). Of course, I'd be even happier if Apple offered to replace the defective iPods for free. If you happen to be one of the unlucky few (that is, assuming the "small number" figure is correct), call Apple customer support, read the excerpt from the Mossberg review and demand a replacement; hopefully, they'll oblige.

Related:
Apple's iPod Touch Is a Beauty of a Player Short on Battery Life [Wall Street Journal]
Apple Admits To Faulty iPod Touch Screens, Fixing Problem Now [CrunchGear]

Comments on "Small Number" of iPod Touch Screens Faulty

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  • 26 Posted by lilpetef on Thu Sep 3, 2009 6:51PM EDT Report Abuse

    That's what the 'in-the-now', 'trendy', 'cool', dumbass people get for even having purchased an iPod Touch. It's a worthless product... Buy the iPhone or buy an iPod 'Classic'.

  • 27 Posted by aimorgan02 on Thu Sep 3, 2009 2:47PM EDT Report Abuse

    "It Just Works!" *rolls on floor laughing* Hmmm....

  • 28 Posted by scottgrohowski on Thu Sep 3, 2009 9:08PM EDT Report Abuse

    2 years ago when I was living in Japan, the phones there were more advanced than the Iphone... Mine even had the rotating view screen that everyone swears Apple came up with. I think Apple is a company that cares nothing of its costomers. (Which is why I'll never buy one of it's products!)

  • 29 Posted by primosancho on Thu Sep 3, 2009 8:18PM EDT Report Abuse

    delumpcious5600 still uses a sony MD player.. LMFAO!!

  • 31 Posted by consafo42 on Thu Sep 3, 2009 3:29PM EDT Report Abuse

    Haha every Apple product has something wrong with it.

  • 32 Posted by meanleybh on Thu Sep 3, 2009 7:14PM EDT Report Abuse

    Of course they are going to replace all of them for free, like it was mentioned, all new Apple products come with a standard one year warranty. I really don't understand the importance of this article at all, and certainly not the negative tone of it, every new product has issues, and certainly Apple is still far above average in the customer service dpartment. Also for those who complain about the iPhone, the only real complaint about it is the price drop, which last time I checked has absolutely nothing to do with the actual functionality of it, so I don't really understand what there is to talk about.

  • 33 Posted by jllongo530 on Thu Sep 3, 2009 4:36PM EDT Report Abuse

    That's why their products lead the market loser. Go play with your Microsoft touch product. Oh that's right they don't have one.

  • 34 Posted by spazzly02 on Thu Sep 3, 2009 9:35PM EDT Report Abuse

    nuff people say they know they cant believe, jamaica we have a bobsled team (repeat once) we have the one derice, and the one jr., yule brenner, and the man sanka the fastest of the fastest of jamaican sprinters, go to olymipcs, fight for jamaica (repeat everything except for that last part) the fastest of the fastest of jamaican sprinters, respect to the man irv blitser

  • 36 Posted by spazzly02 on Thu Sep 3, 2009 9:35PM EDT Report Abuse

    You know what OLIVia70 somthing or other, you learn how to spell. I be goin to da besst school in da bronx. Goooooooooo Jamaca

  • 37 Posted by calpundit on Thu Sep 3, 2009 3:16PM EDT Report Abuse

    Tone of this piece is a real cheap shot. Apple has owned up to defects in the past and has always made it right for customers -- sometimes even in cases where it didn't believe it was wrong. The author of the piece is a typical Apple basher.

  • 39 Posted by angelpath1994 on Thu Sep 3, 2009 2:54PM EDT Report Abuse

    since they r so expensive, they should be replaced for free. whoever bought them deserves that much.

  • 40 Posted by jai_bapna on Thu Sep 3, 2009 4:27PM EDT Report Abuse

    Apple is a great company and has a history of excellent product and coustomer satisfaction. I am a touch owner and the problem ( which is being made such a big issue ) is that low resolution dark images are not displayed very clearly or more rather as clear as the other images. Apple is just going through a bad phase and I am sure it will work this problem out. Steve Jobs is a great innovator!

  • 41 Posted by eloraong on Thu Sep 3, 2009 3:53PM EDT Report Abuse

    all you ppl keep on criticizing apple's products. betcha can't even do stuff lym them

  • 42 Posted by wesinater on Thu Sep 3, 2009 10:43PM EDT Report Abuse

    I have already had problems with the Ipod and Itunes that I have purchased, so I surely would not buy another one of their products anyway.

  • 43 Posted by princessisolde on Thu Sep 3, 2009 8:19PM EDT Report Abuse

    There's always something wrong with new products. It's not just Apple, everyone. I only hope they do more than own up to this, though. Their customers deserve a replacement. It would be a smart move on Apple's part.

  • 44 Posted by danzenbro on Thu Sep 3, 2009 3:36PM EDT Report Abuse

    for those who wants to buy iphone, check first of your area if there is AT&T network? if none? dont buy iphone. my iphone now is on display waiting to go other states that have AT&T network.

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