Sprint, T-Mobile to Pro-Rate Early Termination Fees

Thu Nov 8, 2007 10:12AM EST

See Comments (3)

The two carriers have finally seen the light, promising to replace flat cancellation fees with a sliding scale based on how much time remains on your contract. However, the carriers' respective new policies won't take effect until next year—and, as always, there's a catch.

Both Sprint and T-Mobile say they'll start pro-rating early termination fees starting in 2008—a policy that Verizon Wireless adopted nearly a year ago, while AT&T got on board last month. The general idea is that instead of paying a flat $200 fee for dropping your carrier before your contract is up, the fee declines depending on how much time is left: for instance, on Verizon Wireless, you'll pay a $175 fee if you cancel in the first month, and the charge drops $5 each proceeding month (so you'll pay a $115 early termination fee if you're a year into your 24-month contract).

But here's the thing: none of the other three carriers have gone into detail about how their sliding scales will work (all three will go into effect next year; Verizon began its pro-rated plan last year). And here's another catch: Verizon, T-Mobile, and AT&T will only pro-rate early termination fees if you're a new or renewing customer. In Verizon's case, you must have signed/renewed a contract after November 16, 2006, when its pro-rated plan started; AT&T and T-Mobile's new policies don't take effect until next year, so if you're an existing customer under your original contract, you'll still be stuck with a hefty flat fee for canceling early. (Sprint hasn't gone into specifics about who's eligible for the pro-rated fees, but I'd expect it to fall in line with the other big three.) 

I guess that's one way of rewarding customer loyalty, huh?

Related:
T-Mobile says "me too," gives in to prorated ETFs -- next year [Engadget Mobile]
Press release [Sprint]

Comments on Sprint, T-Mobile to Pro-Rate Early Termination Fees

Post a Comment

Join in the discussion. Here you'll see the comments in the order they were posted.

  • 1 Posted by badboynyc50 on Thu Sep 3, 2009 3:01PM EDT Report Abuse

    This is just business as usual for the cell phone companies. Customer Service and customer loyalty have always taken a back seat to new customers and contracts. Once you sign a contract with a carrier you as a existing customer are expendable.

  • 2 Posted by carlord112 on Thu Sep 3, 2009 3:18PM EDT Report Abuse

    all carriers talk about the best phone, but none of them tak about teehe best plan anymor why?

  • 3 Posted by anjackets@verizon.net on Thu Sep 3, 2009 2:55PM EDT Report Abuse

    I contacted Sprint yesterday (8/13/08) and asked what my pro rated fee would be if I terminate early, and they answered that the haven't begun pro rating fees yet. Does anyone have any news on when they will begin? Ann K.

More Posts: 1

Post a Comment


My Tech

Please enable your browser's cookies to activate the My Tech column.

Also on Yahoo! Tech

Computers Home Office Wi-Fi & Networking Phones & PDAs Cameras & Camcorders TV & Home Theater Portable Audio
 

Question and Answer content at Yahoo! Tech is written by Yahoo! users at Yahoo! Answers. Yahoo! does not evaluate or guarantee the accuracy of any Yahoo! Answers content. For more information, read the Full Disclaimer.

Opinions expressed by the Advisors are their own and do not necessarily reflect the views of Yahoo! Inc. Yahoo! receives no compensation from any manufacturer or distributor nor does it compensate any Advisor for the coverage of any product or service in any Advisor's content.