T-Mobile Pulls Glitchy Sidekick Slide

Mon Nov 19, 2007 12:31PM EST

See Comments (67)

The carrier announced that it's "suspending sales" of the newly released Slide after complaints that it powers off unexpectedly when you slide the screen open and closed. Oops.

A T-Mobile rep sent out an e-mail late Friday detailing the Slide's woes and promising that Motorola (maker of the Slide) is "working to identify the root cause" of the problem, which reportedly also wipes all data from the phone. The e-mail also states that other Sidekick models, including the new LX, aren't affected by the glitch.

So, what to do? If you're the unlucky owner of a bad Slide, contact T-Mobile; the carrier will either let you exchange it for the pricier Sidekick LX or apply the cost to another T-Mobile phone. No details on a cash refund, although I'd certainly expect T-Mobile to honor such a request.

I've had a test Slide for a couple of weeks and haven't had any trouble, even after repeatedly sliding the screen open and closed. Any Slide owners out there with problems?

Comments on T-Mobile Pulls Glitchy Sidekick Slide

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  • 46 Posted by hellotracychen on Thu Sep 3, 2009 4:18PM EDT Report Abuse

    I HAD THE sIDEKICK SLIDE 2 DAYS AFTER IT CAME OUT. I LOVEEEDDD IT! BUT AFTER HEARING ABOUT THE RECALL I EXCHANGED IT BECAUSE I DIDNT WANT A PHONE THAT WOULD KEEP BREAKING ON ME A MONTH OR SO AFTER I GOT IT. I HAVE THE PEARL NOW AND LOVE IT EVEN MORE! I TRIED THE SIDEKICK 3 BUT IT WAS HUGE AND A LOT WORSE THAN THE SLIDE! I STILL WISH THE SLIDE ENDED UP NOT HAVING THE RECALL

  • 47 Posted by jspadoni on Thu Sep 3, 2009 4:43PM EDT Report Abuse

    I have a sidekick 3 and I love it...if u spend 600 dollars for the new sidekick then your stupid for wasting your money...Believe me..there will be another sidekick 6 months from now...

  • 49 Posted by cwizardsfan010 on Thu Sep 3, 2009 3:33PM EDT Report Abuse

    You have no backyard! Where are we suppose to party? You also have no driveway, I mean where are we suppose to park? I mean it's just construction. If we park on the street our cars are just gonna get towed. I mean your house is small and hot and you invite all these people to party. And then when I say "Hey let's go to the backyard to party,", oh I forgot, YOU HAVE NO BACKYARD! So why do you have a backdoor. I mean I could start a fund for you to get a backyard and driveway.

  • 50 Posted by notjustoneofmany on Thu Sep 3, 2009 7:41PM EDT Report Abuse

    t-mobile sidekicks all have glitches some are worse than others that is all

  • 51 Posted by etiger71 on Thu Sep 3, 2009 3:56PM EDT Report Abuse

    I can't help but think MAYBE the problem is the magnet closure (even though never caused this problem on the other SKs). Because my boyfriend has one of the RAzors (v3t, I think) & we bought him a case w/a magnet closure & when his phone rang & he attempted to pull it out of the case the magnet would answer & then immediately disonnect the call. I have the SK3 Diane Von Furstenburg special edition & I LOVE it! No problems (knock on wood). I got it last year for Xmas & have no plans of getting a new phone anytime soon. My co-worker however, went & got a SK3 (after hearing me rave about it!) & has had nothing but problems (I feel like a schmuck for recommending it!) A guy at a T-Mobile store sold her a SK3 without fully setting it up for all the email,internet & texting stuff, it never worked right! Antother T-Mobile store switched it for the "LX" & she had some other problems w/that one erasing her data. She went back & they gave her a SK Slide, she was so happy! And guess what?! Yup. It turns off sometimes when she slides it open & shut. Geesh ... so much for recommending their phones anymore.

  • 52 Posted by sedelgadojr on Thu Nov 29, 2007 7:57PM EST Report Abuse

    i have the motorola Z3 its wey cool and i havent had any prob. with t-mobile so all of this is news to me. and i wanted to get the sidekick lx instead.

  • 53 Posted by tonyg0525@sbcglobal.net on Thu Sep 3, 2009 10:16PM EDT Report Abuse

    I THINK THE T-MOBILE SHADOW TOPS THEM ALL. I HAD THE SIDEKICK 3 AND ALL I HAD WAS PROBLEMS. IT ONLY LASTED ME 4 MONTHS. WHAT A WASTE!!!

  • 54 Posted by loser5500 on Thu Sep 3, 2009 6:57PM EDT Report Abuse

    Screw T-Mo-Bile and switch to Sprint.

  • 58 Posted by newzack@verizon.net on Thu Sep 3, 2009 7:36PM EDT Report Abuse

    what about RECALLING the over priced non operative DASH. This phone does not live up to its standards and neither does T-Mobile.

  • 59 Posted by aaron_e_hensley on Thu Sep 3, 2009 2:43PM EDT Report Abuse

    Me and my girlfriend just got sidekick slides and guess what they both shut on and off at will. I was reading up on the switch from the slide to LX for free and take a wild guess...? They dont offer that anymore. Such B.S. Im so upset and im just left out to dry.

  • 60 Posted by lori_kalita on Thu Sep 3, 2009 6:56PM EDT Report Abuse

    We bought our daughter the slide for Christmas. The phone locked up and would turn off and on at will losing all the info each time. T-Mobile sent a new phone. After a week, it's not decided to turn off and on as well losing the info. We were not told when we purchased the phone that if you do not have the sidekick data option you can't save anything. We can't bluetooth addresses to her either. I've spoken to three different reps at T-mobile and heard a different story from each one. I'm waiting to hear back about returning this second phone. As it stands now, they are expecting me to send the defective phone back to them at MY expense. What the heck am I paying the insurance for? A great disappointment.

  • 61 Posted by bgordils@sbcglobal.net on Thu Sep 3, 2009 3:06PM EDT Report Abuse

    I am in the process of purchasing a sidekick slide for my son's birthday, but they are to pricy, Anyone out there selling one?

  • 62 Posted by twiffy.princess on Thu Sep 3, 2009 10:25PM EDT Report Abuse

    Wow I have on too they aren't that bad they are just jealous mine works perfectly fine

  • 64 Posted by vegasgirl577 on Thu Sep 3, 2009 10:33PM EDT Report Abuse

    I have always liked the Sidekick, and said if they came out with one that has a slide screen...well, I would buy it. I bought one for myself in December and about 2 weeks after I got it, I started experiencing the shut down issue. Customer service said they had not heard of the SS having that problem. The internet on the phone is VERY S L O W and frustrating. And the trackball started having issues about 2 months after I got it by sticking or not working at all. I placed an order for a Shadow today...hope its much better than this stupid Sidekick.

  • 65 Posted by abowamar_2001 on Thu Sep 3, 2009 2:44PM EDT Report Abuse

    WE ARE SALARY ALL TIME ON LINE HOME PAGE. YASIN OMRAN ALI ISMAIL.

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