HDTV & Televisions : Toshiba 47HL167

WE WERE LOOKING AROUND 2 MONTHS FOR A NEW TV. AFTER A LOT STORE WE SAW ONE IT WAS AS GOOD OR EVEN BETTER OF SONY BRAVIA AND OTHER TOP TV. BUT THIS TOSHIBA WE GOT IT FOR A 1,000 LESS. YES WE SAVE 1,239 IN THIS TV. WE ARE REALLY HAPPY. THE SOUND IS PERFECT, I HAVE A HARMAN KARDON SOUND SYSTEM, ALL IS PERFECT. NOW WE ARE BUYING HD DVD PLAYER. WE ARE REALLY HAPPY WITH THIS TV Hide Full Review

I thought I had found a good deal on a decent size lcd. My mistake! After setting this TV up and turning it on I was immediately disappointed withe the picture. I spent hours trying to adjust it, but it just got worse. The available options for settings is limited and it never got any better. Then after only 8 hours of use it died, no picture at all. Toshiba customer service was horrible!! Kept me on hold almost 1 hour and when I got a real person I was referred back to where I bought it. I managed to box it back up and take it back. I couldnt get a refund, was offered an exchange but the service desk suggested a I get a credit and use it for a different manufacture as they had several of these same sets returned. I purchased a Samsung and now enjoy a great tv with a great picture. Toshiba needs to do something about their quality control before they release these things on the public. Hide Full Review

I thought I did a great job finding this TV at a great price. My thrill soon dimished after turning it on. After hours of trying and on the phone with Toshiba service I could not change the screen format, full, theatre wide etc etc. Finally Toshiba service said there was nothing else they could do and it must be a defect and would have to send someone out. Well I have been waiting on the callback to schedule service for days, and have called 3 more times to get it scheduled with nothing happening. After 3 weeks of watching this TV on normal screen (lousy for DVD's) I took it back. I didnt tell Toshiba this, but it's been over a month now and the service call has never happended. Save yourself the headaches, do not buy this problem TV. Hide Full Review

The TV itself is great. I purchased it December 2007. Everything was going great and we were enjoying it a lot until the power supply went out in the TV (March 2008). We contacted the store we purchased the TV from and they sent someone out to take a look. After confirming the power supply needed to be replaced they told us that it would be June or July before they could get the parts. The repair company and the store we purchased the TV from both said that having the customer contact Toshiba directly usually results in a better response on getting parts.

We contacted Toshiba directly, they assigned a rep to our problem, and we haven't heard anything back since. Each time we call Toshiba to get an update on the parts for our TV, they tell us that the rep has all the information and will call us back. They refuse to let us speak with the rep they assigned to the case, and they refuse to let us speak with a manager at Toshiba's call center.

When asked why it takes so long to get parts for a new model TV, the response from Toshiba was, "Well, we make a lot of TVs and some of these parts come from overseas".

I have had other Toshiba products and been very happy with them, but this experience with their customer service has turned me off of purchasing Toshiba products in the future.

The real kick in the pants... we even purchased the "extended warranty" when we bought the TV and it has done absolutely nothing for us.

The TV is really nice... when it's working but for the last month or so all I've had is a big dead black square hanging over my fireplace.

Something is disturbing is that before purchasing this TV I couldn't find any bad reviews of this TV (a few complaints about the "green problem"). After having the TV for a few months, I see that other people are having the same type of issues with their TVs and getting the same response from Toshiba's customer service department.

If you are getting ready to purchase this TV, I'd wait a few more months to see if any more bad reviews pop up around the Net. Hide Full Review

Got the set for $ 1000. under the normal price. Very good picture, and the sound strip along the bottom of the set produces great sound. The remote is easy to learn. The overall quality of the set compares very favorably with more expensive sets. Hide Full Review