Epson Stylus Photo R2400

Price: $ - $

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Terrible Printer + Terrible Cust Serv = DONT BUY05/12/08

Pros:

Prints lovely, when it actually prints

Cons:

Guzzles Ink, Doesn't work properly, HORRIBLE customer service

I am now on my second R2400 in a 6 month period. Both have worked for a couple of months and then around the 2-3 month mark the same error message started "Media out or not loaded propery"

It took me weeks to get someone knowledgable on the phone. I was told it was an issue with my software. I purchased a newer version of Photoshop to correct the problem. Though I should have known it wasn't a software issue from the beginning because with each printer it printed find for a couple of months using my previous software.

Low and behold the problem has not corrected with the new software. Now I cannot connect at all with technical support. The phone connection is terrible and we cannot hear one another. I have called from many different phones with no luck. I called Epson Headquarters and explained the situation. I explained that originall it had taken me weeks to get a technician on the phone who was actually from headquarters and that I was willing (as frustrating as it is) to start all over with technical support but I cannot get through to them. Basically I was told "too bad".

SO I am left with a second R2400 that doesn't work worth a damn. I have wasted endless amounts of money on ink and paper and lost a lot of money as I have not been able to sell my art prints for over a month.

I will be leaving reviews everywhere I can possibly leave them so that everyone knows what a piece of junk this printer is and even worse, how terrible the service is from Epson.

Save yourself the headache and stay away from Epson!