Reviews by prismantic2000

eMachines T5048

Price: $ - $

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Terrible customer service02/24/07

13 of 14 Yahoo! users found this review helpful
Pros:
Overall machine is performing alright
Cons:
Almost zero customer support

My compaint is about Emachines. I was promised a full upgrade to Vista upon purchasing my Emachine Future Shop. I went to their website and filled in the appropriate form etc... When I check on its status online, it now says that my number is no longer in their system. Numerous...... and I mean numerous emails to them have either yielded a form letter requesting a store receipt (which I have faxed, emailed etc... many times) or no response at all. I suggest if you are in the market of buying a computer you skip on Emachine as their customer support is nearly non-existant. I guess Gateway would be included in the mix since they are the same company.

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eMachines T5048
  • Overall:2/5
  • Ease of Use: 3/5
  • Features: 3/5
  • Hard Drive: 3/5
  • Processor Speed: 2/5
  • Quality: 3/5
  • Support: 1/5
  • Value: 2/5

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