Reviews by capecoddonna

Apple iMac 2.16 GHz Intel Core 2 Duo (20-inch monitor)

Price: $669 - $1799

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Computer is good / customer sevice is awful05/12/07

4 of 4 Yahoo! users found this review helpful
Pros:
easy to set up / easy to use / sleek machine
Cons:
Customer service is arrogant and rude. Lots of hidden costs

I really don't have many complaints with the computer. It is the sales and tech support where the problem lies. The sales staff weren't as up front as I would have preferred about the ease of set up. Had to reinstall the operating system within 24 hours. The sales staff are high pressure and lots of hidden tech support and classes that if you don't take them it is somewhat difficult to switch from a pc to mac. The onlone tutorials are extra too!! Not a great deal of information contained in the instructions.

The real problem is the customer relations and tech support. It is terrible! Rude and abrasive. The company now needs to focus on this area. I am paying for the service to treat me badly.....go figure!!

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Apple iMac 2.16 GHz Intel Core 2 Duo (20-inch monitor)
  • Overall:4/5
  • Ease of Use: 3/5
  • Features: 3/5
  • Hard Drive: 3/5
  • Processor Speed: 4/5
  • Quality: 3/5
  • Support: 1/5
  • Value: 2/5

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