Toshiba 56HM66

Price: $ - $

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Hope it doesn't break01/09/07

Pros:

Good tv when it worked

Cons:

customer service stinks

I purchased a Toshiba DLP television recently. Before 1 1/2 months old, it just stopped working. Called Toshiba, and they directed me to 3 service centers. First one never answered the phone. Second one said they would call back within an hour... I called back a couple hours later and they said they were swamped and would call me back. Never heard from them again. Third one said Toshiba did not authorize them for home service. So now I'm stuck with a $1500 paperweight, until they will authorize the retailer I bought it from to service it.

So after talking with the tech at the retailer, he was sure it was the lamp. It took me 2 hours to get toshiba to send me a lamp replacement(they kept on flat out refusing until they called the tech themselves), which ended up not even fixing it.

Now, it could be weeks before I get a working television(guaranteed another week at the very earliest), it's already been a week. I am just in shock that I spend that kind of money on something, it breaks this soon, and they could care less if or how long I am without a television. They will not budge on trying to compromise to make me even somewhat satisfied. It's just 'sorry, company policy' over and over and over.

I have always owned toshiba tv's, but never had a problem with one. Their level of customer service just plain stinks. I truely can't believe it, I've dealt with microsoft for xbox 360 problems, and I thought that was bad. I've dealt with Nintendo, there's a company that knows customer service. This is just plain frustration and nothing else. With a tv that new, they should be letting me take it back to the retailer for a new set. If it wasn't for a 30% restocking fee the tv would be returned now.

Bottom line, if you have any problems with a toshiba product be prepared to be without it for a long time and get no satisfaction at all. And now I will worry that my tv is a 'lemon' and even after I get through this mess it will just happen again in a couple months to go through again??