Panasonic TH-50PX500U

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Customer Service Stinks!1149182942

Pros:

Picture Quality

Cons:

Panasonic Rep, Phone system, customer responsiveness

We bought or Panasonic in October 2005. We installed a cable card but were unhappy with the lack of a DVR. Almost immediately the TV Guide feature failed, then the clock, then the re-call program data feature. We got a new tuner installed (took 4 weeks) and then failed again. After 4 service calls (they recorded 2 because "they don't count until we fix it"). In February, Comcast came out and pulled the 'not ready for prime time cable card' and installed a cable box. The TV's features were built around the cable card and the service guys told me they are nothing but trouble. The second tuner was defective from the factory so they put the lame one back in. By now it was April and 5 months after buying my new plasma I've had very little use of the features I paid for, So I got a hold of Panasonic and they told me about the jerk (Peterson) field service rep who plays God about who gets a new TV. Long story short, you need to hire an attorney when you purchase a Panasonic product. It's now June, and after taking my TV into their shop for 3 weeks it finally works. But I have a used TV I've barely used and never again will I buy Panasonic.