Extended Warranties: Yes or No?

Wed Dec 12, 2007 9:49PM EST

See Comments (560)

So you're shopping last minute and decide to be extra generous and buy the big-screen HDTV, or maybe the DSLR camera I've wanted for a long time...oops, sorry. That's not meant for you.

In the excitement of the moment, the store clerk begins to rattle off the extended warranty options he recommends for purchases like yours. Of course he does; that's how the store makes money on electronics that keep falling in price. Should you bite?

The short answer: no. Consumer advocates have long said most warranties are not worth the peace of mind they supposedly bring. You're buying an insurance policy to cover repair costs should the item break after the manufacturer's warranty ends. But Consumer Reports and PC World say tests of hundreds of products indicate more are reliable and fairly durable every year. And if they should need repair, the cost is often on par with what you've paid for the warranty, according to Consumer Reports.

You're better off spending the time researching which brands and models have performed best in consumer tests than spending extra dollars in a gamble that the one you choose will have problems.

When plasma and LCD HDTVs were new and the prices were sky high, Consumer Reports recommended opting for extended warranties because the technology was untested and the TVs cost so much. But the prices have dropped, and Consumer Reports' latest reader survey finds that in the last three years, HDTV owners report few problems with their TV sets.

So CR now recommends saying no to TV warranties. (The magazine makes one exception, advising consideration of extended warranties on rear-projection TVs, which are three times more likely to need repairs than other TVs.)

Meanwhile, J.D. Power & Associates' 2007 Major Home Appliance Survey of white goods such as dishwashers, ovens, and washers/dryers finds most so reliable that no warranties are recommended on those purchases either. In the first two years of ownership, one-tenth of owners report problems with their appliances. And most of those problems can be fixed by reading the manual or seeking help on the web.

This holiday season, your best bet may be to do what CR Senior Editor Tod Marks recommends: Put the money you would have spent on an added warranty in the bank so that you'll have it in case you need to repair your latest electronics purchase.

Comments on Extended Warranties: Yes or No?

Post a Comment

Join in the discussion. Here you'll see the comments in the order they were posted.

  • 1 Posted by fkeybi2000 on Thu Sep 3, 2009 4:00PM EDT Report Abuse

    it is a good discription. i like your ways of explanation for the products. but, one thing for some products there is no price indication.it is enough for now. next i will post more comments. have a nice time

  • 2 Posted by samcclain@sbcglobal.net on Thu Sep 3, 2009 9:01PM EDT Report Abuse

    Make sure to check out the manufacture warranties before turning down those extended ones. On most things I would say skip the extended, but some things, like refrigerators are a good one to have. Most manufacturers shortened their warranty period to 1 year on compressors for fridge/freezers. For only $100 you can extend it to 5 years, which includes food replacement up to 3 times. So check your manufacturers before saying no to extended warranties.

  • 3 Posted by skotti_chan on Thu Sep 3, 2009 9:26PM EDT Report Abuse

    I've gotten applecare on everything I own, just in case. I'd much rather spend $150 for applecare on my iMac than $600+ for repairs.

  • 4 Posted by yeabaybay82 on Thu Sep 3, 2009 10:55PM EDT Report Abuse

    I purchased a LCD Tv from Best Buy over a year ago and turned down the extended service plan. What's the worse that could happen right? Murphy's Law. Well, needless to say the manufacturer's warranty ended and I'm now stuck with a $2000 piece of junk. So, I would say think for yourself...

  • 5 Posted by niki_shri on Thu Sep 3, 2009 7:38PM EDT Report Abuse

    Hi thats a good discription about the products that u sell.but u should be careful about what u sell .Be careful about the product that your product may not harm others health.Everything is good what u are doing is a good thing

  • 6 Posted by jmorton822 on Thu Sep 3, 2009 4:37PM EDT Report Abuse

    I've never had a anew refrigerator or washer/dryer, dishwasher or TV for that matter fail in any time short of several years. But, I buy fewer bells and whistles and go for quality brands, items instead. How many settings do you actually use on your washer/dishwasher anyway? Also, the more manual controls, the better.

  • 7 Posted by carradeboy on Thu Sep 3, 2009 3:18PM EDT Report Abuse

    the few exceptions should be ipods, because they often have battery related problems that would be covered by a warranty, and computers that are prone to virus's, crashing and other problems. i have had to get a new harddrive before and it was covered by warranty and i got a free upgrade from 90 GB to 160 GB and had varius security issues/ virus bugs fixed so the warranty was deffinatly worth the cost.

  • 8 Posted by mgaits on Thu Sep 3, 2009 7:17PM EDT Report Abuse

    i bought the warranty only to have called Toshiba myself so they can tell me there was a recall on that tv which no one mentioned because a lamp was broken that was not covered by the warranty and the warranty company told me they would gladly exchange it for 500 and somewhat dollars and Toshiba exchanged it for free imagine I had not called toshiba myself. The Tv was 1 year old...

  • 9 Posted by alparsano on Thu Sep 3, 2009 2:51PM EDT Report Abuse

    If no one buys extended warranty, electronic prices will go up, therefore the ones they do not buy it, will gain the money.

  • 10 Posted by csv3216 on Thu Sep 3, 2009 3:31PM EDT Report Abuse

    Sorry to hear w/o the warranty you are stuck with a 2000.00 piece of junk. I bought a LCD tv 3 years ago. I paid almost 5000.00 for mine. Since they were new, I DID invest in the warranty. 3 months ago, the soundboard went out on my Sharp LCD tv. I thought no problem, I have the warranty. Im covered. I was WRONG....so wrong. 3 mos. later I still have a broken television, having to rent one for now....so you tell me. Without the warranty, piece of junk. With the warranty...STILL a piece of junk.

More Posts: First Prev 1 2 3 4 5 Next Last

Post a Comment