Avoid Gift Return Hassles

Mon Dec 17, 2007 1:10AM EST

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Obviously, you have picked out perfect gifts for everyone on your list. But guess what? At least one of them (maybe more) will be returned, and you'll probably return a gift or two yourself. About 40 percent of Americans take back at least one holiday gift, according to the National Retail Federation.

Because so much of the merchandise returned after the holidays aren't truly gifts—the NRF says retailers will lose $3.7 billion in fraudulent returns this year—about 15 percent of retailers have toughened their return policies, while a majority will loosen them to make it easier for consumers.

So what's it all mean? Hopefully, the gift giver of your not-so-perfect gift was exceptionally thoughtful and included a gift receipt. If you think that's a gauche thing to do, it's not. With so many stores and so many return policies, a gift receipt is the ticket to a smooth return.

Here are some more tips to remember when the wrapping paper is recycled and the gleam is off the gift.

Check store return policies: They vary a lot. Generally, major retailers have 30- to 90-day limits on most merchandise returns — with exceptions, of course. Electronics purchases usually need to be returned within 14 or 15 days. Check the retailers' web sites for return policy details, including restocking fees that apply to certain products, which brings me to the next tip...

Don't open it: If you don't think you're keeping the gift, especially an electronics item, don't take it out of the packaging. It could make the difference of a 15 to 25 percent restocking fee.

Online returns: Some online retailers with brick-and-mortar stores will allow you to return gifts purchased online to stores. "Web only" deals, however, may need to be returned online only. Read the fine print.

You're being watched: Many major retailers are now keeping track of the number of returns an individual makes, with receipts and without. Return too many items and your name may appear on a habitual returners' list, Consumer Reports says. Not fair to habitual shoppers, but chains like Barnes & Noble, Home Depot, and Sports Authority are keeping track and setting return limits to cut back on the growing fraud problem.

Another gift card? Kiplinger.com points to swapagift.com if you've got gift cards you won't use but would like to trade  for ones you would. The trades cost $3.99 each. And if you're not interested in trading, the site offers 60 to 70 percent cash value for cards from certain popular retailers.

LINK: Gift returns: New rules require new tactics [Consumer Reports]

Comments on Avoid Gift Return Hassles

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  • 2 Posted by colleenfranny on Thu Sep 3, 2009 3:28PM EDT Report Abuse

    Although gift receipts may make your return smoother, some stores use them to their advantage. Some stores are not giving the full price paid by the original purchaser when an item is returned with a gift receipt. By giving the returnee the lowest sale price the item sold for over the season even though the original purchaser paid a higher price or even full price for the item, the store keeps a bit of profit. Presumably, the person returning a gift does not know what was actually paid for the item and they probably did not tell the gift giver they were returning the item. I guess the store figures no one will ever know and they make a few bucks on the deal. These little scams really add up over a holiday shopping season. The store really makes out if the gift returner then repurchases from their store with the returned funds. Poor customer service, if you ask me.

  • 3 Posted by mcgoodness on Thu Sep 3, 2009 7:13PM EDT Report Abuse

    "the store keeps a bit of profit" Isn't that the idea of capitalism? If you don't like it. Don't shop there anymore.

  • 4 Posted by seashell1286 on Thu Sep 3, 2009 9:11PM EDT Report Abuse

    As a retail employee I can tell you that the gift reciepts do give back the full price that the purchaser paid. Some people just dont choose to accept that their friends and family might posibly be cheap and bought something on clearance.

  • 5 Posted by oldmanincabin on Thu Sep 3, 2009 7:44PM EDT Report Abuse

    get real. the customer is always trying to cheat the "system". Old ladies always are on the lookout in Jan for gifts next Xmas. They rarely buy gifts at full value and the receipt is never available. being old and retired or poor means taking advantage of a store is condoned in many minds

  • 6 Posted by davidjriley98 on Thu Sep 3, 2009 3:38PM EDT Report Abuse

    I work at a very recognizable technology retail chain and I'm expecting this at work tomorrow. A couple of points: 1.) Restock Fee - I hear so many gripes about this, but guess what? Like this article says, if you don't like it, don't open it because if its open we can't sell it for full retail value. Furthermore, it is going to sit on the shelf collecting dust until some cheapskate shops for open items. You better believe we'll smack you with the 15% restock fee. 2.) Sales Price Matching - Guess what people; you snooze you lose. I am sick to death about hearing people going off about missing a sales price because they were too late. That's what a promotion is intended to be; short term. I do tell people if they buy items for full-price and they go on sale they can bring them in to price match, but IT DOES NOT WORK THE OTHER WAY. 3.) Gift Cards - If you're planning on getting any electrical devices with the bare minimum amount you received on your gift card be prepared to get what you pay for. The majority of the amounts given on gift cards will get you peripherals and accessories. 4.) Receipts - If you don't have the receipt and/or weren't given one then use your head; you'll be lucky to be given a refund back. See the other thirty people in line with their receipts? Don't bother making a fuss until you actually come prepared because you're just wasting your time as well as the retail associate and the other people in line's.

  • 7 Posted by tripletaurus on Thu Sep 3, 2009 10:21PM EDT Report Abuse

    Am and old disabled female veteran, I don't want anything for free Oldman, but am sick of being drained of what little money I have. Just bought the SimsCity Societies for my son for Christmas. Gave it to him early. Tried on 3 PCs (all 3 had specs), the game didn't work properly. But just well enough to realize it is a pretty boring game. So we took it back and was informed that federal law requires that we exchange for the exact same game. I paid $50. for that darn game and it simply is not worth it. But because some folks buy a game, take it home and pirate it, then return, we are forced to keep a game we do not want. The new game does work but is a real disappointment. I feel gyped. I did not know of this law and tho it is posted it is such a small sign that even with my glasses I couldn't read it. So I guess that ends my ever buying another game that costs over 5 bucks.

  • 8 Posted by friar_mi_5 on Thu Sep 3, 2009 4:03PM EDT Report Abuse

    Here is Target's basic return policy. If you have a gift and have a gift receipt you will get a gift card equal to the amount spent on the item at time of purchase as long as it was purchased within the last 90 days. If you have a movie or cd or any computer software and you are returning, it must still BE SEALED in order to get store credit. If not and it is not defective then you will be able to trade that item for one exactly like it unless the store is out of that particular item and only if you do have the receipt. Target gift receipts do not show if an item has a restocking fee, only on the main receipt does it show this. So when returning any other electronic device keep it sealed. ALL ITEMS WITH A GIFT RECEIPT WILL BE CREDITED TO A GIFT CARD. If you do not have a gift receipt, Target allows two receiptless returns per year. You will be tracked with your drivers license number. The limit on each return is $20 for a year total of $40 plus tax. You cannot combine both returns for items over $20. Each one is seperate. If you have many items, many times you can use your drivers license and a spouses drivers license. This works when not any one item is over $20 but collectively they end up over $40. ALL RECEIPTLESS RETURNS WILL BE CREDITED TO A GIFT CARD. If you do not have a receipt or gift receipt and you have an item over $20, you will not get anything back on your return no matter what. If you bought something from the store using credit, debit, gift card, and check, we can look up returns for up to 90 days after the purchase. IF YOU PAY WITH CASH AND THE ITEM IS OVER $20 AND YOU DO NOT HAVE ANY RECEIPT YOU WILL NOT GET ANYTHING BACK ON YOUR RETURN. Hope this helps anyone returning Target items.

  • 9 Posted by tripletaurus on Thu Sep 3, 2009 10:21PM EDT Report Abuse

    Sorry about double post, just really upset and took forever for post to show.

  • 10 Posted by michifornian83 on Thu Sep 3, 2009 7:18PM EDT Report Abuse

    What ever happened to just keeping a gift, even if its not the greatest thing on earth. Someone thought enough about someone else to buy them a gift, and all that person can think about is how rough the evil retailer makes it to ca----- in. How sad.....

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