Memo to Apple: Enough with the "special events"

Thu Sep 11, 2008 11:37AM EDT

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On Tuesday Apple CEO Steve Jobs, as is his wont, gathered hundreds of members of the press, acolytes, and various VIPs into an auditorium and went on stage to show off the company's latest round of iPods. Sequestered for an hour, people lapped up the demos, as usual, which generated hundreds (or thousands) of dutiful stories about what they'd seen.

Yesterday, conversation around San Francisco (which is hosting two tech shows simultaneously) was decidedly not about how awesome it was that you could finally get a yellow iPod but about how disappointing the event was. "No surprises." "Big snooze." "Boring." All very common refrains around CTIA and TechCrunch events (along with the usual observations about Jobs' health).

It's not just attendees who were annoyed by the lack of excitement. (Sadly, it turns out all those people clapping and cheering were actually Apple employees.) Wall Street hammered Apple stock down over four percent on Tuesday and has kept it going down all week. It's dropped six percent (as I write this) since the event.

All of which leads me to ask, Why have a big, splashy event (and promise huge news) if all you've got are some relatively minor product refreshes? It's now tradition for Jobs to take the stage at regular intervals... but why?

Traditional wisdom says that Apple gains far more from all the hype and free publicity when it announces events like this than it does from any letdown that could occur afterward, but that's not entirely true. Apple's still making money, sure, but its stock is now being hammered down to levels it hasn't seen since April . (If I was an Apple stockholder, I'd also be a little annoyed about how much it costs to throw events like this. Is Jack Johnson expensive?) Do events like this have any lasting effect when there's nothing worthwhile to show off at them?

Come to think of it, is there any other company that so regularly rolls out its products in such a highfalutin fashion? Even Microsoft reserves big events for its most anticipated products. Seriously, is a curvy iPod screen and a point-one iPhone software update worth all this hubbub?

Let me suggest another way. If you're not going to floor everyone, try a subtler approach that doesn't waste everyone's time. Maybe a press release, timed with product samples sent to a few hundred of your closest contacts. An ad campaign timed with your release (just like you do now). Or keep up all the carefully seeded rumors about what's coming up on what day, then just announce it. People expect when you get on a big stage in a big auditorium that you've got "one more thing" up your sleeve... and when you don't, you feel the backlash. Apple is starting to feel a little like the boy who cried wolf.

Give the quieter approach a try, just once... I bet the stock responds much less wildly (and much less negatively).

Alas, I'm sure this post will fall on deaf ears. The latest rumor is that Apple is already planning another event to refresh the MacBook line, around October 16. Buckle up, investors and readers... the rumors start now!

Comments on Memo to Apple: Enough with the "special events"

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  • 1 Posted by rossor on Thu Sep 3, 2009 8:52PM EDT Report Abuse

    Memo to Christopher Null: I somehow doubt you were forced at gunpoint to attend. I hope you will decline next time Apple invites you to an event. Somehow, I doubt you will. So much for your righteous indignation.

  • 2 Posted by rogueist on Thu Sep 3, 2009 8:49PM EDT Report Abuse

    In the meantime, the "lackluster" announcements have the retailers screaming at their suppliers to get in the new iPod Nano's as fast as they can - the customers have already lined up in the stores to get them, and the demand is already too high for the production output for this year for the new models.

  • 3 Posted by cnull on Thu Sep 3, 2009 3:27PM EDT Report Abuse

    @rossor - I don't attend. I stopped going to them long ago. This isn't about me, it's about the industry and Apple in general.

  • 4 Posted by cnull on Thu Sep 3, 2009 3:27PM EDT Report Abuse

    @rogueist - I'd love to see a source on any of those claims. I have not seen any lines at the Apple Store and haven't read anything about production problems. All models are in stock online, too, with shipping within 24 hours.

  • 5 Posted by raidergreg3079 on Thu Sep 3, 2009 8:27PM EDT Report Abuse

    Just Apple fans complaining Null because you said something negative towards Apple. I agree with Null because they didn't really have anything special to show. People don't need new ipods every year.

  • 6 Posted by jseyfield on Thu Sep 3, 2009 4:43PM EDT Report Abuse

    They can have the events just don't have Jobs introducing the products. The excitement is there only because of Jobs when the announcments are the less exciting kind they should have a understudy do them. That way people know beforehand it's nothing big plus you groom a replacement.

  • 7 Posted by bella77427 on Thu Sep 3, 2009 3:04PM EDT Report Abuse

    Memo to Christopher Null: I am inclined to agree with "rossor". I say way to go Steve Jobs...way to go Apple staff.

  • 8 Posted by rossor on Thu Sep 3, 2009 8:52PM EDT Report Abuse

    Wait - wait - wait. You're killing me here. You're complaining about an event you didn't attend? Wow! Do you know why Apple has products events? Because they can! That 40-some minutes of stage show generated thousands of print articles in the U.S. alone. It's a lot cheaper than buying ad space, and the proceeds don't fund the salaries of snarky reporters. And yes, Apple stock is getting killed, but how about a little context. The rest of the market is showing a lot of red these days, too. And as for Apple rounding out the crowd with staff members: Haven't been to many political or corporate events, haven't you? Yahoo needs to get you out a little more. Seriously.

  • 9 Posted by schmeli on Thu Sep 3, 2009 9:08PM EDT Report Abuse

    A big word up to the Nullmeister.

  • 10 Posted by cnull on Thu Sep 3, 2009 3:27PM EDT Report Abuse

    @rossor - You're completely missing the point. I'm not concerned about the hour of time that is wasted at these events -- it's the hype and buildup to an event that is ultimately a flop that is bad not just for "us" but for Apple too. Your statement that Apple gets a lot of free press is great (for them) -- but it later comes back to bite them when expectations aren't met. (People were predicting touchscreen MacBooks this week for god's sake!) Anyway my point in this isn't that the products aren't nice -- I'm sure these will be great successes in the market -- my point is that a company as sophisticated as Apple ought to be able to do something more intelligent than throwing ridiculous events like this every other month. It's like spamming but in real life.

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