Trouble looming with your mail-in rebate

Mon Dec 22, 2008 1:45PM EST

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Got a great deal this holiday season on a product because of its big mail-in rebate? You might be in for a surprise when it comes time to collect.

I'm just now catching wind of this report, which notes that CPG Promotions Group, one of the largest providers of rebate services to the tech industry, filed for Chapter 11 bankruptcy protection in November. For some reason, this story's gotten very little press, even though CPG handled rebates for some huge names, including Costco, Home Depot, Samsung, Staples, Logitech, and Motorola.

CPG's website makes no mention of the bankruptcy and offers no information on whether pending or future rebates will be paid out. I wouldn't hold my breath; the company appears to have stopped returning all calls.

What happens now? Lawyers note that if a rebate provider goes out of business, the company originally promising the rebate (either the manufacturer or the retailer) are still liable for paying you the money and legally must make good on the promise. That said, rebates have always been a dodgy business, and virtually every company outsources these operations to a third party because they simply aren't equipped to handle the procession of thousands of claims. Without a serious threat in the form of a class action lawsuit or a crush of negative publicity involving unpaid claims, some companies may take months to get moving on this.

If you are owed a rebate from CPG that you haven't received, you're advised to take your claim back to the source to receive compensation. Some vendors, like Canon, have already made alternative arrangements for paying rebates owed by CPG. Check this list to see if you're affected and check with the specific company for further information.

 

Comments on Trouble looming with your mail-in rebate

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  • 1 Posted by seawav26 on Thu Sep 3, 2009 9:11PM EDT Report Abuse

    First Gift Cards now this .. I guess if you can't get the bargain discounted upfront it is probably not really a bargain.

  • 2 Posted by bullman11@verizon.net on Thu Sep 3, 2009 3:15PM EDT Report Abuse

    Excellent, Logitech owes me $10 in rebates. I did, however, receive an email to expect my rebate real soon. I'm not holding my breath.

  • 3 Posted by alexgannis on Thu Sep 3, 2009 2:50PM EDT Report Abuse

    I hate mail in rebate you have wait 8 weeks to get your money why don't they just give you the discount up front,

  • 4 Posted by lillgad on Thu Sep 3, 2009 6:51PM EDT Report Abuse

    I concur with alexgannis, the rebates have gotten to be a scam. I refuse to purchase these type of offers, and found if I bargain with a competitor, I can usually get a better deal paying cash at a lower price than advertised. It's a buyers market right now.

  • 5 Posted by aa4mw on Thu Sep 3, 2009 2:43PM EDT Report Abuse

    Hmmm, I just pulled my "mail in rebate" file. I have rebates owing for several years with all kinds of excuses. Less than 20% actually paid me any money. Like the other posters I simply ignore any mail in rebates nowadays, too much hassle, too little reward.

  • 6 Posted by davidtortora@sbcglobal.net on Thu Sep 3, 2009 3:38PM EDT Report Abuse

    Let's blame it on some company going Chapter 11. Or, let's blame it on the customer not replying soon enough or that the form is not filled out correct. Let's just make up any BS to avoid paying the rebate. That, is what I've noticed in the past few years. I never use rebate as a function to consider the final cost because 90% the manufacturer figures a way to tell you wey you filled out the information incorrectly. Heck with them. I run from rebates!

  • 7 Posted by barbaraa@sbcglobal.net on Thu Sep 3, 2009 3:02PM EDT Report Abuse

    I agree with the last post. This bogus practice of phony mail-in rebates should be investigated. Most people don't follow up because it's not worth the time and effort, and they know it. I avoid all ompanies that have a mail-in rebate. IT'S FRAUD

  • 8 Posted by dover98@ameritech.net on Thu Sep 3, 2009 3:47PM EDT Report Abuse

    IVE ALWAYS RECEIVED EVERY SINGLE REBATE IVE SENT FOR WITH NO PROBLEM SO WHATS THE PROBLEM????

  • 9 Posted by interkonnekted on Thu Sep 3, 2009 4:24PM EDT Report Abuse

    Not surprised. My $30 rebate from Tiger Direct never happened due to their misinformation. I NEVER buy anything with a rebate because it is usually a rip off. Add the shaky economy in the mix and many of these companies will probably close before you can get it anyway. Get the discount when you pay or shop around for a better deal.

  • 10 Posted by janeholguin@sbcglobal.net on Thu Sep 3, 2009 4:28PM EDT Report Abuse

    Add a $10 rebate from Brita Faucet Filtration System to the list.. Mailed in for the rebate in Oct.. still nothing.. Will not purchase that brand again, I'll switch..

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